The Polish player had difficulties with a pending withdrawal of 847 PLN. The casino's customer support kept responding with the same message about contacting the financial department, but there was no progress. The player had had similar withdrawal issues in the past. After communicating with the Complaints Team, the player confirmed that his withdrawal had been approved and the problem was resolved. Additionally, the player requested to have his account on Casino.Guru deactivated, which we complied with.
FoxyPlay Casino - Player’s withdrawal has been delayed.
Amount: 847 zł
FoxyPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
FoxyPlay Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Casino have problem with withdrawal.They said me that my withdrawal willbe approved in 72 hours. This time has finished and withdrawal 847 pln is still pending.Customer support always respond the same: "we will contact with financial department and your withdrawal will be approved very soon".But they do nothing.I played this casino for some months, and always there was problems with withdrawals.I always must ask hundred times to accept my withdrawals.Also support is one big tragedy.They never respond mails.I see other players have the same problems.
Public
Public
1 year ago
Dear paweln1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
