FoxyPlay Casino Review

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received. The player had stated that the casino falsely accused him of violating the terms and conditions by playing certain games with an active bonus. He had provided screenshots as proof that he had played those games only after the bonus was completed. After we intervened, the casino failed to respond within the set time frame. However, the player later confirmed that he had received his funds from Foxyplay Casino. We had therefore closed the complaint as successfully resolved.

The player from Finland had requested a withdrawal of 501€, but it hadn't been processed despite the casino's term of processing withdrawals within 72 hours. The player's attempts to contact customer service had been unsuccessful. The player had clarified that they requested the withdrawal on December 14, 2023, and hadn't made any successful withdrawals before. We had extended the time for the casino to process the payment and kept the complaint open. However, the player failed to respond to our further messages, which led to the rejection of the complaint.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. His account had been verified and all required documents had been submitted. Despite multiple withdrawal requests, the casino had not paid out his winnings. The player had been trying to retrieve his funds since November 21st. He did not use any bonuses when making the deposit. Despite attempts to resolve the issue, the casino representative had not responded to the complaint. We had marked the complaint as 'unresolved' and advised the player to contact the Curacao Gaming Authority for further assistance.

The player from Alberta had initiated two withdrawals totaling $2100. After verification, one payment had been returned while the other had remained pending. The Complaints Team had reached out to the casino for clarification. The casino had confirmed that the withdrawal was approved after verifying the player's KYC but did not specify when the funds would be transferred. Despite multiple follow-ups, the player had not responded to the team's inquiries. Eventually, the player confirmed via email that they had received the payout, resolving the complaint.

The player from the United Kingdom had attempted to withdraw 380 euros five times from a fully verified casino account since November 25. Each request was rejected and returned to the playing balance without any provided reason. This had been the player's first withdrawal attempt, and it was made without the use of a bonus. The player also reported that the casino had removed the option for bank transfer withdrawals. However, the player ceased communication before the issue could be fully resolved. As a result, we had to reject the complaint due to lack of further response from the player.

The player from Italy, who frequently resided in Poland for work and had obtained permission to play from the casino, had won a total of 16345€. He had been trying to withdraw his winnings, but the casino had placed numerous verification obstacles. The casino had demanded a wide range of documents, including all used cards, 6-month bank statements, flight information, car travel evidence, and translated passport and bank statements. His account and playing access were temporarily suspended. After a thorough review and extensive communication between the player, the casino, and the Complaints Team, the casino reconsidered their initial decision. The player was allowed to complete the KYC process and was provided with a payout schedule for his winnings. The Complaints Team kept the complaint open for several weeks to ensure the payments were made according to the agreed schedule. The player confirmed the receipt of the initial payments and expressed confidence in the continuation of the scheduled payouts. Consequently, the complaint had been resolved and closed as the player agreed with the proposed resolution and the process in place for receiving the remaining payments.

The Polish player had difficulties with a pending withdrawal of 847 PLN. The casino's customer support kept responding with the same message about contacting the financial department, but there was no progress. The player had had similar withdrawal issues in the past. After communicating with the Complaints Team, the player confirmed that his withdrawal had been approved and the problem was resolved. Additionally, the player requested to have his account on Casino.Guru deactivated, which we complied with.

The player from Poland had requested a withdrawal but hadn't received his money yet possibly for playing a restricted game. The player confirmed that he had played only with his cash. We tried to contact the casino multiple times without success. Due to the lack of cooperation from the casino, the complaint was marked as 'unresolved'. The player had been recommended to contact the Antillephone Gaming Authority for further assistance.

The player from Ireland had self-excluded from the casino in November but had still managed to reopen their account and place further bets. The player's account was now closed again. The Complaints Team had communicated with the player to understand the situation better and had tried to reach out to the casino for resolution. Despite multiple attempts, the casino did not respond, which led to the complaint being classified as 'unresolved'.

The player from Finland had requested account closure via email and chat on 16.10.2023. Despite not having received a response to her email, her account was eventually closed after two weeks. She then requested a refund. The player confirmed that she had not mentioned a gambling problem in her account closure request. As such, we had concluded that she was not entitled to a refund as the casino had no obligation to players in case of basic account closure. Despite extending the time for her to respond, the player did not provide further information, leading us to reject the complaint.