Withdraw money (page 4)

In the first place I would suggest you not to follow the evaluations given by casino gurus to casinos. You have to assume that almost all Curacao casinos are dodgy. This is one of those.

As for the accusation they're making, didn't they at least tell you which bet is being investigated? And how did they find out about this? Can you post their email claiming your winnings are not legit?

Furthermore, even if you had won with a bet of 10,000 euros or even 50,000 euros, nothing would change. They can't not pay you your winnings with the ridiculous excuse of match fixing. If they manage to do this, it means that they are in really bad shape.

I have received these emails from kyc mystake do you think I should send these 2 pictures and the text I wrote to you before to curacoa e gaming mail?

No, no information, they say that they are not obliged to release any information about which or which matches it is about

They make no mention of the reason for the block in this answer. How did you know that they refer to a possible invalid bet? Did you ask him the reason for the block?

However, wait for Mystake to respond to the regulator before sending any responses. Or report to the CEG that your account has been blocked without the casino giving you a valid reason and has improperly withheld your balance.

I sent to all 3 before and sent this........This is all the information ive got from mystake.com when I ask about my money and investigation on suspicious bets. I want to know which match or matches ho iam played is suspicious bets??? But now I can't do anything because my account is blocked. The best in I have deposited over 3700 euros and have what I know 3288 euros at my account to pay out my 3288 euros to my bank account. I can give mystake.com my bank details like bank account iban, Bic, swift i have alredy lost at least 400 euro at mystake.com i bettet normal an lost that 400 euro..u can go in and see at mystake.com trustpilot what people are writing about mystake.com about withdrawl money. I only want my rest of my money back. Right should be right and what is wrong is wrong. But I know I thing in my life i havent never ever in my life plsyed in anybody suspicious bets. best regards ozkan omerov. I hope we can solve this together. Better that I drive with open cards. I have nothing to hide from them. It is mystake that must prove. Thanks for helping me along the way you seem like a good person. There are many who can't take it this far, but I'm not going to give up😊

I have all redy sent them my mail i wrote too u and the 2 pictures too mystake and curacoa e gaminig mail curacoa gaming want all of u 3 too cooperate....

.and I sent this too.......Jag skickade till alla 3 innan och skickade detta........This is all the information ive got from mystake.com when I ask about my money and investigation on suspicious bets. I want to know wich match or matches ho iam played is suspicious bets??? But now icant do nothing because my account is blocked. The best in i have deposited over 3700 euro and have what I know 3288 euro at my account to pay out my 3288 euro to my bankaccount. I can give mystake.com my bank details like bank account iban, Bic, swift i have alredy lost at least 400 euro at mystake.com i bettet normal an lost that 400 euro..u can go in and se at  mystake.comtrustpilot what people are writing about mystake.com about withdrawl money. Iam only want my rest of my money back. Right should be right and what is wrong is wrong. But I know I thing in my life i havent never ever in my life plsyed in anybody suspicious bets regards ozkan omerov. I hope we can solve this together. Bättre att jag kör med öppna kort. Jag har inget att dölja för dem. Det är mystake som måste bevisa. Tack för att du hjälper mig på vägen du verkar vara en bra person. Det är många som inte orkar ta det så här långt men jag tänker inte ge mig😊

Hi radka now my account is completely closed on mystake.com this is not wise

Now my account is completely closed and is no longer on mystake

Now you can talk about fraud

Typical fraudulent casino conduct.

The fact that they closed the account doesn't change the substance. If they don't provide you with a valid reason for blocking your account, they must pay you the balance on your gaming account. Otherwise, the regulator will take care of putting them in line.

Send an email to Mystake support as suggested in the chat.

There is a case similar to yours among the complaints. That of an Italian player with a blocked account and €5,000 on the gaming account.

They're really in their asses.

Have you also been deceived by them? Or is it a friend of yours? Did he get his money? You see in the live chat she doesn't want to tell you anything, she says email us at our email for an answer. They can't just close an account like that. In the live chat she says that my account is under investigation and in the second case my account doesn't exist😊😊 hope they can't delete everything that has been on my account I have also informed curaco r gaming about this. Can definitely say that someone I know in Italy has been blown by you for 5000 euros on their chat. But the question is will I ever get my money if your friend hasn't got his money. I hope I can get them, I have written that I have pictures and so on but don't have them, they are the ones who have to prove to me that I have played on suspicious bets. Everything is electronic today, my money that I have deposited I have deposited with my mastercard but then I have to confirm with my bank ID. And then the bank can see exactly where the money went. I won't give up now. Going all in. My best friend works in the police as a manager in the fraud ring in Sweden and I have told them that. But why do you think they deleted the account just like that?

He's not my friend. It's an open complaint that I saw here on Casino guru, the €5000 one.

I can't tell you why they closed your account but maybe it's because you sent the complaint to Curacao egaming. Maybe in addition to being scammers they are also touchy.

Have you sent an email to Mystake support? Did they give you an answer?

Dear Customer,

We refer to your previous correspondence regarding the investigation of your account.

Please be informed, that by registering an account on the website, you confirm your consent with the Terms & Conditions and Privacy Policy which our website provides to our customers. (T&C Article 1)

According to the Terms & Conditions of the website Article 9 (Anti-Fraud Policy)

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

Participating in any type of collusion with other players;

Development of strategies aimed at gaining of unfair winnings;

Fraudulent actions against other online casinos or payment providers;

 Chargeback transactions with a credit card or denial of some payments made;

Creating two or more accounts;

Other types of cheating;

While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure. In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. This decision is at sole discretion of the Company and the Player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Player. The Company has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of Use of stolen cards;

Chargebacks;

Creating more than one account in order to get advantage from casino promotions;

Providing incorrect registration data;

any other actions which may damage the Company.

The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company’s absolute discretion and without any obligation to state a reason or give prior notice.

As soon as account investigation finishes, we get back to you.

See the answer here under its from mystake support mail. And then answer me😊

This was an email ive got from mystake.com support right now. I havent used any bonus have no contacts with any players in the world so I can have played on an suspicious bets stolen credit card no.....I have only one account this is funny😊😊 fraud money ihavent nofthing too do with this..

They basically copied and pasted a whole part of their terms and conditions without giving you the specific reason for closing the account.

When they wrote these T&Cs they already knew they wanted to defraud the players and in fact they wrote: "this decision is at the sole discretion of the Company and the Player will not be advised or informed of the reasons for such actions".

This sentence is baffling!

As long as the casino guru continues to reject the legitimate complaints of these rogue casinos, he is to be considered complicit in the fraudulent actions that they undisturbed continue to exercise on players.

The only thing now is to wait for the answer they will give to the CEG. Surely they can't answer you the same way they did with you. They are obliged to give a valid justification for their actions.

Ceg me and mystake.com are linked together as a 3 party email because Ceg wants everyone to be able to see the email that is written between them. The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at the Company's absolute discretion and without any obligation to state a reason or give prior notice. All of a sudden there is that you can close your account and pay out money....but still there is nothing to go on me in the parts they write about and I am suspected of suspicious bets and it is not on the world map. I don't think they have found anyone who has fought in this way against them, at the same time I don't want to but I have to it is about 3288 euros. Think how many people they have blown people's money. It only applies that ceg is justice. Suspicious bets should be fun to see which matches or matches it is

Hello,

feel free to browse the complaint, I'm sure you'll find the answer.

We do not deal with sports betting 🙏:

"As the reason for the investigation is entirely due to bets placed on sports, I am afraid we will no longer be able to assist you with this case.

We do not currently have enough insight into sports betting to be able to comment fairly and with any degree of certainty on the outcome of such an investigation."