Withdraw money (page 5)

1 year ago by Ozze22
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33649 views 91 replies |
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1 year ago

They basically copied and pasted a whole part of their terms and conditions without giving you the specific reason for closing the account.

When they wrote these T&Cs they already knew they wanted to defraud the players and in fact they wrote: "this decision is at the sole discretion of the Company and the Player will not be advised or informed of the reasons for such actions".

This sentence is baffling!

As long as the casino guru continues to reject the legitimate complaints of these rogue casinos, he is to be considered complicit in the fraudulent actions that they undisturbed continue to exercise on players.

The only thing now is to wait for the answer they will give to the CEG. Surely they can't answer you the same way they did with you. They are obliged to give a valid justification for their actions.


Automatic translation:
1 year ago

Do I really have to remind you that we do not support casinos? We do not reject legitimate complaints either, we always explain our point of view, since we ARE NOT the official authority, we do create legal-orientated decisions, instead, we always advise players to turn to the official authority.

I'm sure you already noticed that, so please stay fair.



1 year ago

Hi radka now my account is completely closed on mystake.com file this is not wise

Automatic translation:
1 year ago

Hello,

What about the investigation you mentioned in your complaint? Any results?

1 year ago

Hi Radka, but you can see on page 4 of this thread the email they sent me from mystake.com.....there seem to be a lot of people who don't get their money out of mystake and are very unpleasant in their live chat. Actually, I have not done any of what they have written in their email on page 4. The question is not whether you should lower their ratings even more but now players curacoa gambling authority is involved with

Automatic translation:
Ozze22
1 year ago

Hello,

We can only lower the rating based on proof, this is the reason why I urge players to submit complaints, both parties present proof, and if the casino acts unfairly, there are consequences for the casino. We can't punish casinos solely based on forum posts or unofficial complaints.

We also keep user reviews rating separated from casino ratings. I think it demonstrates our approach.

If the player submitted the complaint in the past and then reached the authority, we always ask players to get back and share the authority's result.


Radka
1 year ago

Hi Radka. I understand you. But sending as much information as I can to e gaming curacoa players betting my blocked old card message from my bank my police report from being the victim of fraud on my card, then I got an email from mystake that my account is file companys decisions no more answer I send all this to e gaming curacoa players betting, as I said I am suspected of suspicious bets and nothing else. I hope mystake now that my account is completely suspended that mystake.com doesn't go in and change a bunch of things that I can't affect or do you think all my history is still on my account?? Etc. özkan

Automatic translation:
Ozze22
1 year ago

Hello again. Got an email from mystake today that my account is deleted by company's decisions and nothing more in response. Can you understand what they are doing? Soon I will mix in the Swedish police's fraud ring, so they don't seem to understand their problems with fraud. Suspicious bets, bring out and show your Suspicious bets then if you can prove it. It will be exciting to see what response I get from e gaming curacoa players betting if they believe in them or me. I unfortunately think my money is blown now that my account is file like this, they can change anything without my knowledge, can probably go in and change to put in some suspicious bets and tell curacoa e gaming. What do you think?

Automatic translation:
Ozze22
1 year ago

Hello there.

Keep the authority informed, no better advice I can give. I also have the tiniest hint whether and for how long the casino keeps deleted accounts history...

7 months ago

Getting your account deleted with no explanation is not cool at all. I can understand your frustration, especially if you had money in there. It's really important for companies to be transparent about these things and communicate clearly with their customers.

Bhyte8bit
7 months ago

Hello. If you would like to send your message to someone particular, please use the "reply" button next time. The last post in this thread was from last year, though, so I am not sure who you would like to reply to.🤷‍♀️

Bhyte8bit
6 months ago

It might be worth trying to contact them again to see if you can get more information. Sometimes there can be misunderstandings or errors that can be sorted out with a bit of persistence.

I recently started playing some real money app games, and I've been having a lot of fun with them. They're a great way to unwind and maybe even make a little extra cash on the side.

Edited by Romi 6 months ago
Reason: The link's not working.
6 months ago

Hello, I have a balance of 6 thousand and I wanted to know if I can collect and it is with Guru Casino

Automatic translation:
tataregina92
6 months ago

Hello,

since I highly doubt you have such a balance on the Casino Guru website, the answer will most likely be "no".

We are not a casino, just to be clear about that.

If you wish to withdraw money from a casino and lack the knowledge, don't hesitate to try the chat or support. It's their job to guide you. 😉

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