I played vulcan vegas and had €600 in my account, but my wife and older daughter played it months ago... When I wanted to cash out... I was blocked and told that I had several profiles...
They sent a message that they would block me if I gave up the money....
I won't complain because the rules were clearly broken (one household can only have 1 profile)... But I would like if the KYC is done by the wife or one of the children or myself, to be considered as a different profile...
I decided to leave the money. They opened my profile ... KYC is done ... one of the profiles is blocked ... Other profile is not ... Here where I have KYC done, they told me that I can play ... Will they not consider or from now on the other two profiles? They can punish me again if I hit a win - by taking away my money...
I wouldn't be worried in this case. You're allowed to use the account that remains open, the other one is closed. You can also take a screenshot of the reply from the casino when you were in touch with them and I can also see a pending reply from the casino in your complaint. Once the reply is approved and visible for you as well, you can take a screenshot of it. It also confirms what you already described here. You're still allowed to use one of your accounts and the KYC is complete.
All the withdrawals are approved according to T&Cs of the Casino. We can see the request is scheduled to be paid. We will check out f that is possible to speed up 🙂
We could not recognize in which language did you write your reply. Please choose your language from following options
Pending review
Your post has been sent to forum admins for a review to make sure it meets our community guidelines. You will receive an e-mail about the outcome of this process within 48 hours.
OK
We sent you an e-mail
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
We will not share your e-mail address with any 3rd party
Choose what e-mails you receive from us and unsubscribe at any time
We sent you an e-mail
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
E-mail not received?
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news
Please disable your AdBlock
We have noticed that you use AdBlock. We do not display any ads, but links to some casinos may not work with AdBlock on. Please, turn off your AdBlock or whitelist our website to be able to visit all listed casinos.