Thanks, I'm just wondering because the ABGs say that a payout of up to €5000 takes a maximum of 5 working days, and support has already emailed me that I would get my money on Friday at the latest, now it's already Monday
It happened that my approved account was also blocked... Because even before the first blocking, my wife also had information on her profile... But I was approved for this one... So I'm blocked everywhere on Vulkan Vegas...
Dear Daniel
Have you made a complaint yet?
Did you and your wife opt for bonuses?
Can you provide your account ID to investigate?
It says 1 p.m. since yesterday, it's being processed, will it take another 5-8 days?
update: the live chat told me to wait another 5 working days!
I want my money I've been waiting for 9 days now. According to their terms and conditions, withdrawals up to €5000 are processed after a maximum of 5 working days
It would be nice if I could slowly get my money and not have to bother with the live chat every day
A profile was approved where, in addition to my data, there is also my wife's personal document... The first block was because I had created additional profiles...They were all blocked and the money (€500) was confiscated... ... then you allowed me to choose one of the profiles and continue playing. I chose the one with my data and some data from my wife... (I can't delete them myself) no one warned me that there was something wrong with the profile when they unblocked it again... I played on with these profiles and I didn't pay attention that something was wrong... I think I'm wrongly blocked
again...
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