ForumGeneral Gambling DiscussionPayout with Cashwin problems

Payout with Cashwin problems

1 month ago by dkqsrvtj55
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1080 views 13 replies |
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1 month ago

Is the Cashwin site a safe and reputable site? I have the feeling they won't pay out my money

Automatic translation:
dkqsrvtj55
1 month ago

Hi, according to our safety index I would say that the casino is pretty good. 

As for your withdrawal, how long have you been waiting for it ? I've seen that the casino hasn't had any complaints that they haven't resolved yet and we're giving them 14 days to solve the whole process including sending the money. So if that doesn't happen, you can update me and our team will try to help you. 

For the time being, I would not be sceptical and ask what stage your withdrawal is at.

Jaro
1 month ago

Hello, as I already feared, all of my withdrawals were canceled and rejected, twice for €1000 and once for €309.20. The reason was that the documents were incomplete and that I supposedly still had to spend €1476, but I paid €1100 and that's it played and won, can you help me? I'm not going to risk €1,476 again and end up losing everything

Automatic translation:
dkqsrvtj55
1 month ago

Well, it means that you are still not fully verified in the casino because the documents are incomplete. Did you send them what they needed or what was the issue ? You didn't add something you were supposed to? 

As far as you still have to spend the mentioned amount, is it some kind of wagering on the deposit that you have to fulfill ? Or is it a wager on some other bonus ? 

Either way, since you have an open complaint, our team will try to help you, so we'll see how it goes. 

If you have an update, let us know. 

1 month ago

I have now fulfilled all the sales conditions, the terms and conditions stated that the money deposited must be played with a minimum odds of 1.50. I did that with a small loss. Now I wanted to have the money paid out, but new documents are constantly being created, which I have sent several times I think they're just stalling me until I lose all the money, but I won't do that. I need help on how to proceed

Automatic translation:
dkqsrvtj55
1 month ago

What documents does the casino keep asking for from you and what do they not like about the ones you send ? 

I see that your situation is related to sports betting, so it's not the best, because we at Casino Guru don't deal with this kind of stuff, because we don't have experts in it. 

So we'll see how it turns out, but I hope that when you complete the verification successfully, you will be able to withdraw the money. 

Jaro
1 month ago

I'm already verified. They want a screenshot of my transfer to their casino, but the screenshot doesn't show all the data in one picture. They want my name, IBAN, date, amount, recipient, but it doesn't all fit in one picture

Automatic translation:
1 month ago

I'm already verified. They want a screenshot of my transfer to their casino, but the screenshot doesn't show all the data in one picture. They want my name, IBAN, date, amount, recipient, but it doesn't all fit in one picture

Automatic translation:
1 month ago

I would say you are not supposed to provide a screenshot. Try to get the official document in this format.pdf

It's really sad the casino support is not capable of a decent explanation. I suggest you ask them directly. Screenshots are usually not accepted because such documents may be cropped or altered.



1 month ago
1 month ago

Hey, do you need something?

Frankly, this screenshot does not say much. 🤷‍♀️

1 month ago

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



kareniarriaga24
1 month ago

Please be more specific what would you like to say, or help with, please?

1 month ago

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



1 month ago

Hi. We usually give casinos 14 full days to process the payment. Is your account fully verified at this casino, is this your first withdrawal there?

Romi
1 month ago

Hey,

yes Im fully verified. I asked the Support 3 Times if my documents sufficient.

If you want to withdrawal they say it takes maximum 72 hours to receive the money.

I dont understand why they dont just pay out the amout you won but when you deposit money It is instant on your account...

markxzz
1 month ago

I wouldn't be skeptical yet in this situation. You haven't been waiting that long, but has the casino given you any reason for not having the money yet ? I can see that you are verified, so you will probably need to be a bit patient and if the casino does not communicate and you do not withdraw the money in the time that Romi mentioned, then let us know and we will try to help you. 🙂

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