The player from Germany had a verified account and had deposited 1600 Euros at Cashwin Casino. He had managed to accumulate 2309.20 Euros and had requested a withdrawal, which was split into three parts due to the casino's 1000 Euro limit. However, he had been waiting for two days without receiving his payout. The player also mentioned that the casino had asked for additional documents, causing further delay. Despite the player's concerns, we had explained that our forum only handled complaints related to online casinos and lacked the capacity to resolve issues associated with sports betting. Consequently, the complaint was rejected, but we had offered to contact the casino for more information.
Cashwin Casino - Player's withdrawal has been delayed.
Amount: €2,309
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
Good day, I registered with Cashwin and played sports bets there. I verified myself with a passport and uploaded a utility bill. After that, I deposited 200 Euros, then 900 Euros, and finally 500 Euros. I played and won 2309.20 Euros. I wanted to withdraw my earnings but one can only apply for a maximum of 1000 Euros per withdrawal. I applied for two amounts of 1000 Euros and one amount of 309.20 Euros. I've been waiting for the money for two days now and nothing has come. You can cancel the money at any time, which seems suspicious to me. I'm not sure if the casino is legitimate and safe, and I fear they won't pay out the winnings. Can you help me please?
Automatic translation:
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1 month ago
Hello dkqsrvtj55,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
good morning Cashwin wrote that I still have to wager €1,476 on a 1.50 odds in sports betting. That's what I did. I got €738 on one game and €738 on another game, which meant that I met Cashwin's terms and conditions and this was also the case for me Confirmed in the live chat because of this bet I only had a small loss of around 75 euros which I accepted. I wanted to have my balance of 2224 euros paid out in 3 times 600 euros and once 424 Cashwin constantly requires documents Screenshots of transfers of the money deposited to Cashwin but it all has to be in one picture and that doesn't work with screenshots Addresses I probably have several Telephone bill Electricity bill was first said in the live chat Nothing else is missing Now the above-mentioned documents are needed I don't know whether they will actually pay out I have the feeling that they won't do that I can send you all the documents via chat sales please help me that would be great
Automatic translation:
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1 month ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
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