You know, I fear you are not going to like what I am about to say,...
Let's put legality matters aside and focus on logic and fairness for a while, such situations are merely comparable to allowing players from restricted countries. Do you know how Casino Guru approaches that?
It's stated in the Fair Gambling Codex ๐
"If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
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Generally speaking, from this perspective, if the player from such a country is treated like any other player, and has the same chance to deposit, play, and withdraw, we do not see a valid reason for refunds. Do you think such a player would protest if he won a jackpot? Frankly, many players use this as an advantage to claim back deposits once they realize it means playing without a risk.
I'm not saying this is about you; on the other hand, if you submit a complaint, it may end up being rejected. I just want you to know that.
Each complaint is considered seperately, so in any case, the complaint process is at your disposal here ๐
Thank you for the input regarding the other casino and the license. I'll get it checked.