withdrawel has been delayed.

I deposited around 1000 euros in hot.bet.sports and won an additional 4000 euros, making it a total of 5000 euros. However, I've been trying to withdraw my money since September 14th, but it's still pending. Every time I contact the live support, they promise to speed up the withdrawal process, but I haven't received anything yet. When I try to email them, they don't respond. They asked for a lot of information, but in the end, they didn't provide any updates. I saw this gambling site in a commercial in YouTube🤷

Did you make the formal claim here?

Hi, I supposed you're talking about this website? Take a look at the safety index and user reviews. I'm afraid you didn't make a good decision when you deposited so much money there 😕 I guess you didn't any review on this casino before?

No, I didn’t. Do you think I wont get my money? what you think? I read some other places that they got their money after a while.. but yeah how come this site can operate If it is scamming people?

That's really hard to say if you get the money. Since you've been waiting for over a month, what do they usually say when you contact them regarding the pending withdrawal?

Unfortunately when it comes to online casinos, everyone can have their own casino. It's not really difficult to create one. There are even companies that sell white label casinos and you just do your own branding, connect it to payment providers etc. Of course, whenever the casino is regulated by a more strict authority, they can't simply do whatever they want and they need to obey certain rules. Contrary to this, there are casinos that don't have any license or the licensing authority is very weak. This is the case of this casino that is apparently licensed in Curaçao.

Sorry I mean’t since 14 oktober. 14/10/23, I have been trying to withdrawel. You are saying that This in this case the casino is apparently licensed in Curaçao, is that a good news or a bad one for me? They write this: «Thank you for getting back to us.

Please keep in mind that the withdrawal requests are handled by another department, and since each of these requests is being revised individually, it may take some time for it to be processed, and on some occasions the period can be different.

Following the above, my suggestion is to keep an eye on your mailbox, as if there's an update or more information is required regarding your withdrawal request, my colleagues will contact you there, and from here, the best will be done for the swift resolution of your request.

Your understanding is greatly appreciated and we are at your disposal if you have other queries in the meantime.» Best regards sometimes from Hugo, sometimes Hannah.

Some players compare the Curacao license to unlicensed casinos, so it varies a lot depending on what you seek to complain about.

Sadly, the casino's safety index is awfully low, such a score usually indicates the casino does not bother with players' complaints.

I wish you luck, and next time do some research first, because such sites need to be avoided.

This is their answer on email: Thank you for contacting us.

This is to inform you that your current withdrawal request is being reviewed.

Please keep in mind that the withdrawal requests are handled by another department, and since each of these requests is being revised individually, it may take some time for it to be processed.

With this being said, my suggestion is to keep an eye on your mailbox, as if there's an update or more information is required regarding your withdrawal request, my colleagues will contact you there - the best will be done for its swift completion. 

Your understanding is greatly appreciated!

Best regards,

Hugo | Customer Support

This is exactly the response, saying almost nothing. Hopefully, the complaint will be addressed. 🤞🤞 Because it seems the money is not on its way to you...

Now it’s been 17 days since I Made the application to withdrawel and it’s still pending and the people in live chat, probably same guy is saying that he will tell the departement to hurry up Your case, and you will hear from us🥹 this is a joke and a scam… dont know what to do? To withdrawel and lose the money?

I am very sorry to see how some casinos treat their players. I think you've waited long enough and I sympathize with you. It's certainly not nice to be told the same thing over and over again. I'm sure Kristina will get to you soon and will try to help you. Fingers crossed and good luck to you. ☘️🤞

Thank you

I tried to cancel the withdrawel then was pending a new transfer now after to days it says the transfer was failed. When I Ask the chat support, they tell me that they dont know for what reason it was failed.. they provede my with this email: support@hot.bet but they dont answer my Messages. Now I have tried to make a new transfer in Another bank account.

Hi, Kristina replied to your complaint a couple of hours ago and it would certainly be useful if you could also provide what she needs. You can reply to her here. 

Regarding the withdrawal, it's strange that after so long the casino doesn't know where the problem is. When you entered the withdrawal to the other account, was it already verified? Could you let us know how it went the second time and if the withdrawal was successful ? 

Hello there.

I'm not sure whether it was a good idea to cancel the initial withdrawal. You know this step usually works when some technical issue occurs, but in most other cases, it just slows things down a bit. That's what I've learned.

When it comes to the second attempt, it just failed. I would ask the casino which payment option is recommended for a player in your situation because, to me, it seems you are in contact with them, right?

When you say you tried to create another withdrawal, but to the other bank account, I hope this one is also yours. Is it?

If the payment option remains the same, I wonder how this change could possibly help. But I wish you good luck, of course!

Let me know how it goes.

The thing is that no update was happening That’s Why i canceled. Now the second time I tried to withdrawel I got no answer to Why it failed. I have tried to send a Mail but no answer. The fail transfer can also be because of the bank not allowing the transfer. Thats Why I tried a new transfer withdrawel in the other bank that I have a account in. But this is so bad because Even the support team dosent help me With nothing informativ. I get no answer Why..

It's certainly unpleasant when you don't get any help, I understand that, but I also share the view that such a case can sometimes prolong things unnecessarily. However, if the casino doesn't communicate, it probably didn't help to ask for a withdrawal again to another account. 

As for your complaint, did you provide Kristine with answers to the questions she asked ? If not, you can do so here. 

Nevertheless, we will have to wait for further developments because now it looks like the ball is in the casino's court and it would be best if they gave some explanation. 

If you have any update would it be possible to let us know ? I will wait.

For first time some update, now Im waiting for a document from the Bank.. but still dont know what will happen. Lets wait and see! I got an email yesterday saying this:

Your withdrawal request has been received in our system. In order for us to handle it, we kindly ask that you forward the following documents:

1. A Bank account statement issued from your bank containing the following information:

Awesome so it looks like things have moved on a bit. I hope that from now on things will only get better and you will eventually be able to get your money out. 

Anyway, be sure to let us know if the document was okay and if you made a successful withdrawal. I am quite curious. Good luck. ☘️😊

Things May look like they have moved but since tuesday I haven’t heard nothing from them and they dont replay my emails anymore. The last email from them was one I have got before; Sending ID and holding it close to my face, its the second time I do it. The email: Thank you for providing us your documents.

They have been reviewed, however in order to achieve your account security our Financial department kindly ask you to send us one additional item:

- A photograph of you, holding your ID document next to your face.

You can submit your document by replying to this email.

Thank you for your cooperation in advance