Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 210)

I'm in a similar situation. A lot of mine were TransferOp with Monzo.

They're open banking powered instant bank transfers aren't they?

I'm not sure if there's anything we can do in relation to them.

Yeh PayOp wouldn’t shift after weeks of complaining to them and Canadian authorities etc. even though they break so many of their own terms and conditions

3. ACCOUNT REGISTRATION

It is strictly forbidden to make payments to or receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. The company may suspend or terminate the Merchant’s Account at any time or refuse to execute or reverse a transaction if it believes that the Merchant directly or indirectly uses or have used his Account for or in connection with illegal gambling transactions. This list is not exhaustive and it is the Merchant’s responsibility to ensure that s/he does not use the company’s services for transactions that may be considered illegal in the Merchant’s jurisdiction.

15. WARRANTIES AND REPRESENTATIONS

The Merchant Guarantees to PayOp that the products/services offered by it shall be in compliance with the local and international jurisdiction

The Merchant warrants and represents that it has all authorizations and/or applicable licenses required for performance of this Agreement and for offering their products/services to End-Users. 

8. FRAUDULENT ACTIVITY

Payop is entitled by informing the Merchant to unilaterally annul any suspicious or fraudulent Transaction. In such cases, where law required, Payop may report a fraudulent Transaction to the competent authorities and/or cancel the transaction.

Email from Grottobook:

Good day.

We are sad to hear that you have some troubles with our company.

Please specify the email, which was used during registration on our 

site. This is necessary to identify you as the owner of the account and 

to make sure that it was you who made transactions from the mentioned card.

In order to follow the privacy policy and GDPR rules we have no right to 

disclose to third parties any information related to payment data or 

payments on our site.

I've found instead of reporting to bank/credit cards as fraud, just be open and honest and report them as a scam.

Fingers crossed this works.

@MaterialGirl, could you share a link to where you've found those T&Cs?

They won't refund my friend. They will say you purchased books and when you ask for receipts they will disappear. That's why I've emailed them again knowing they won't reply to me then I can file for a chargeback

I said this to the bank about being a scam and they just said they can use other names for their payments even tho I pointed out they were miscoding, then said I’ve done it before so should have learnt my lesson with these types of sites 🙄

Then asked me to go into a branch for checks

https://payop.com/en/terms-and-conditions

Hello there, may I present you previously posted "offer" from your new friend? I just want you to have complex information:

https://casinoguru-int.com/en/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code/145#post-116903 👈

Thanks for considering. I have my own thoughts about such offers.

I don’t understand this message ?

Hey there!

It took me some time, but I belive I found it:

https://casinoguru-int.com/en/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code/111#post-113607

https://t.ly/al4s2 (link is safe)

Is this the one you seek, please?

I distance myself from that, I have nothing to do with it.

I appreciate your very helpful tip! I recommended adding a "go to page no." option or something similar to this thread to make browsing much easier. It was horrible to list back. 😀

Sorry for the long post! I've been following this thread intently for a while now. I've been relieved to see I wasn't the only one struggling with the problem. It gave me hope I'd get some money back...I gambled alot. I've realised though that although our claims about mcc violations, fraud and over coming gambling blocks are all correct and justified...these companies don't care...because unfortunately there'll be little come back from the authorities. The banks don't care, financial regulators don't care, in the grand scheme of things i just don't think its a big enough problem for them to worry about, especially given we've seemimgly willingly sent them our money! I'm not trying to be negative, and you may like me get a few pounds back here and there, all I'm saying is, if you've just arrived on this thread, don't be expecting these fraudsters to give you your money back!

Will I keep emailing every day and being an absolute pain in the ass? Yes. Do I hope that one day these scum bags will crawl back to wherever they've come from? Yes. Do I expect my money back? No.

On that note anyone that's had any dealings with 'Max' at Canapay...they've applied to join the Bulgarian Register of Virtual Asset Providers, so if you wanted to email Hanfa (potrosaci@hanfa.hr) and tell them about the service they provide for casinos and their lack of complaint handling it can be noted against their application.

The member Katze1337 posted this a month or so ago:

"I can recommend a lawyer who will contact payment service providers and the casinos concerned. 

Costs:

One-time Consultancy fee

Percentage contribution depending on the amount in dispute, up to 35%

Just get in touch with me and I'll give you the contact details.

richter-eddy[at]web.de

The following documents are required:

Deposits and withdrawals in the casino

Bank account / card statements

Power of attorney

Declaration of assignment for the percentage participation"

We thus cautioned him against using this forum for commercial purposes. That is all I wanted you to know.

Greetings, member. This was yet another rule violation.

However, I have observed you, and I hope it was just another misunderstanding. For the last time, though, hear this: hunting clients are not welcome on this forum. I advise you to proceed with extreme caution. We do not want to put anyone in danger, so if you do that, we might ban your account.

Please assist me in keeping you here; I would hate to see you banned.

Hello Radka,

If I'm not mistaken, you could end your cooperation with the providers who falsify the transactions. This means that the casinos no longer have a platform and can no longer advertise their illegal offers, or am I wrong? All the casinos listed here from Curacao, Antillephone and co modify their card payments. From my point of view, you are supporting these fraudsters 😉

Theoretically, you could support or refer players who have lost more than 10k to the providers!

Hello,

Good one, I'd say.

if we were to assist these fraudsters, as you say, we would remove the entire thread at the first hint from the casino officials. We didn't. Instead, we encouraged them to be part of the thread.

Have you noticed any? I haven't. Well, figures. 🙂

The principle of never bite the hand that feeds you probably applies here ;)

I may have had some success directly from Jokabet in my case, they state they are refunding in full. Not sure if they will but may be worth trying, I can share the email I sent if you want.

Here's an email I've had back from Elegro.eu - whoever else has had success with them, what did you say?

Hello,

Unfortunately, we were not able to identify your personality, please turn to your bank officially and ask them to assist you with the refund process.

We will do our best to help you in this matter but direct bank contact is required.

Best regards,

Support Team