HomeForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 104)

1 year ago by kirekin
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722,061 views 6,435 replies |
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CryptoG82
6 months ago

I’ve had an email from them today saying that they are not responsible and to contact the merchant and that they won’t respond to any further emails.

LizzieCG
6 months ago

Did you provide transaction numbers and bank statements? They won't do anything without those. The other lot - PayDo - are resisting a bit, but I'm confident I can get them to take action.

CryptoG82
6 months ago

Yeah, they reached out to the website and have said that because the website have said o received services they won’t do anything.

LizzieCG
6 months ago

I'll let you know how I get on. The point isn't about service provision, it is about miscoding transactions and they will know that and are trying to fob you off.

6 months ago

Which providers have used Gumball?

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CryptoG82
6 months ago

Thank you. They just won’t reply to me anymore it’s shockint

6 months ago

I have found grotbooks and my date they are the same registered company in London use duck duck go owners info on company house I can't find anything for smpaypf *Theplatinum or Ets*wave or Helpersm*op anyone with any info would be great. But what I did find out is the transactions are processed in the UK as I have an international block on my card and gambling block when I spoke to bank to ask why they allowed the payments to be processed they told me that the payments where requested from a UK registered company in £ and they then converted it into € even though I entered €on site that's how they got around system you can search my dates on company house uk and grotbooks on. Duckduck go also if you go to my date Web page both addresses are the same. I Have sent slotmonster another email with my findings requesting my deposits back from the 18th as I requested account closure and they didn't close my account and allowed me to deposit €1400 and play for 24hr solid but in that period actually log me out so I was playing dead spins it was over 700€ before I realised there was an issue and came out of the game I play the game regularly so I know the frequency of the bonuses on the game when I came out the game I was actually logged out. I know I didn't log out as you have to go through 2 pages to do so I was fuming bank won't admit there liability even though international block was on account and the transactions went through as international transactions. UK gambiling commission has blocked site from Google for illegally trading without licences they advised they had licence. When I tried to log in blank screen so I contacted support to confront them about lying about licence and requested my refund due to them illegally trading and not shutting my account down when requested. I also stated that they where commiting fraud due to using random merchants to override blocks. They basically lied again saying they where fully licence and they had shut my account down. I told them they where lying as they had been closed down by Gc and sent them proof from Google block. Next minute I got this aggressive man on. Phone from macadonia telling me to send me the Google information and they where licenced so I sent them a copy and a search for their licence in the ukgc. Licence register and curacao zilch unlicensed what I did find was that they are a registered company in Costa Rica and they don't have licences they just registered companies. I will get my money back

Lottie48
6 months ago

Hi Lottie


do you recall who the payment processor was for these transactions ?

Sutton
6 months ago

I went through all the buissness registered at 85 portland st where my date and grotbooks are registered and I couldn't find them but what I did find is a payment service on 1st floor at same address called simply pay me which is a payment service for small buissness I have transactions on my account with smp*the platinum and more wild guess this is it

Joddd
6 months ago

I submitted a chargeback for the platinum but they refunded me before the chargeback went through. I’ve got the contact details for platinum and my dates

LizzieCG
6 months ago

Can i get the contact to platinum?

6 months ago

It’s www.theplatinum.co, part of Magua Pay.

LizzieCG
6 months ago

Can I get contacts for both please

6 months ago

I need a couple of pieces of information.


1) I have several transactions in favor of CP-Wallet (Creapay.cz); on their website they say they are a payment provider authorized by the Czech bank; I went to check, and indeed they have the license; What are my chances of the chargeback being successful? Has anyone already tried and had success? Obviously no one responds to the emails.


2) Mystake/Santeda Group: What is the best way to get a refund with mystake? Elegro denies its involvement in the transactions, and does not refund them; Mystake doesn't respond; How do I contact Santeda?

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Dt100
6 months ago

I have had no response from either or from atlantis Interactive SRL who are the providers for Web site

6 months ago

Does anyone know these ones Ets*wave x7 and Helpersm*ap x2 please any help would be appreciated

Joddd
6 months ago

Has a lot to mydates. Who do I contact?

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6 months ago

Sorry I posted the website for my dates but it got deleted by admin.

LizzieCG
6 months ago

It's OK I got it of duckduck go you can find everything on there

Nilmik
6 months ago

I addressed the email to both grotbooks and mydate as they are both same registered company use duck duck go and search grotbooks and get info for contact as you won't find it on Google 👍

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