Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 15)

It should be noted, however, that on the basis of the reasons you gave in your complaint it was not possible to help you. In such a case, anyone who lost money in the casino could then come and ask for a refund. 

Tomas explained it to you as best he could: "While it's unfortunate the casino didn't follow up with your request to freeze your account and seemingly didn't adhere to its daily withdrawal limit, this in our view doesn't constitute a valid reason for a refund of your lost funds.

If you disagree with our conclusion I would suggest you file a complaint to the casino's regulator, which is Gaming Curaçao."

I'm sorry we could not help you more in this situation. 🙁

I tried for kycoin but they refuse to help me and asks where I found info regarding miscoding.. does kycoin have another email ?

So if the problem is that the casino doesn't freeze your account and you lose your money, I think you're responsible. If the money was still there then it would be possible to continue and our team would try to help you, but if you think you will get a refund based on the fact that the casino didn't meet your request and you lost your money, it's tough. 

Of course, I hope you can get a refund this way. 

Not that I know of. I had to initiate chargbacks for them to pay out. Is there no way your bank will do it?

It is Revolut and they said no

What a nightmare!

Sorry you were unable to get somewhere with them.

Maybe keep on at kycoin?

yes it is like 1500 euro so it would be nice to get them back.. yes tried with Revolut support att they said no 2 Times ..

yes and Maybe they have something with olkypay ?

First, thank you all for the Infos, and pre written Mails fpr the Casino/PaymentGateways etc. I read it all.

I had send Mails to my Casino "playboom" which used wrong MCC . The blocked my Account instanly.

Then i had send a mail to nun-tech becasue of Kycoin without success . Their answer

Dear Sir,

 we have taken careful note of the elements that you have brought to our attention.

 However, we invite you to contact the site directly which you used to acquire the goods and services you wished to benefit from.

 Indeed, our role is limited to fulfilling regulatory vigilance obligations.

 Kycoin is our utility token which allows this site and its users, including you, to benefit from its identification services.

 Thank you.

 Yours sincerely,

 Team support.

In my browser History i see often paysage.io & wpayments but dont know which is the connect partner.

Has anybody a tip in the case of kycoin oder or the casino which used textime.org . The textime.org transactions are all paysage.io

Thank you for your help and good luck by your Cases.

dispute the payment saying the company haven't added your deposit to your balance and that they arent responding to any emails. as the casino is using a dodgy transaction proc3ss they have no choice but to refuns

Hi mBp12,

I’ve been searching Visiola Easy Coarses out too.

Went to my Mastercard when depositing with xxxxxxx. This is all I can find on them. Newly registered company. Probably using name to throw people off the track. No financial reports and no employees.

***Visiola Ltd

85 Great Portland Street, First Floor, London, W1W 7LT***

Other companies committing "Tranactional Laundering" aka Fraud:

Destream Services-Told me they would take me to court if I charged back.

Vick Phine AKA Vick-ecommerce.shop No Response

Keylissimo-No response

Hey! can someone help me please?

I have the following:

destream

Pos Chapin

Princem International

Kretiva kenya

Element lifestyle trav

MSquare Hotel

Glare Holidays and Tou

Cloud Energy Photoelectric LTD

thank you for your support

how should I contact them? Does it make sense to contact the others in like 2022 too?

https://destream.net/

Had some refunds back through them.. Worth giving them a message.

Thank you for the quick reply 🙂

You're welcome. It can be tough chasing all these payment processors down... Hope you're able to reclaim some money back 🙏

They seem to be trying to deflect now….

T_support from destream.net has just sent you a message. To continue the dialog, go to the conversation page.You are free to do whatever you want. But also these messages will be used to represent any chargeback from you for future possible arbitrages... The way of communication is unacceptable in our company. All transactions where made through 3DS and you were aware of that and agreed with our Terms and conditions.

Have a good day

Funny thing is we don't get a chance to read their terms and conditions when making payment. We didn't agree to pay a dodgy merchant.... Do the chargebacks. I did! and got some money back. What they're doing goes against Visas rules for disguising gambling transactions.

Hello. Can someone please help me with these?

glare holidays and tou

element lifestyle trav

pos chapin

thank you 🙂

will they answer?

Update: I don’t know, maybe it takes some days, but for now nobody has answered me 🙁

Guys,

anyone have information on Wonwingames.club?

they’re not responding to emails, need to know how to get hold of them, or the payment provider