Please help, Vulkan Vegas does not pay out winnings (page 8)

Honestly, I would just repeat myself. We receive similar messages from German players almost every day and it's not related only to Vulkan Vegas, but other casinos as well.

I have a strong feeling that since you have the new gambling law in Germany, it's more and more difficult for some casinos to deliver money to their players in Germany. I would trust the casino in this case that they sent the money. Understandably, your main concern is the money you still don't have on your bank account.

First of all, I'd give it a bit more time to process the payment. If you don't receive it the next week, then Vulkan should start communicating to your bank or possibly the Vulkan's payment provider needs to start talking to them. The money won't get lost, but it could take some time to get this resolved 😕

Hello casino guru, I would like you to help me resolve the problem with the Vulkan Vegas casino, I made a withdrawal request for 2700, 5 business days have passed and after 3 business days they say the same thing and never pay me, my documentation was approved, everything is ok. It's frustrating when you win and don't receive

Hey there.

Well, I'll start with bad news: You know, we allow every casino 14 full days to send money to the players until we step in. Even though I understand what it must feel like, I can't help you right away.

But in the meantime, I suggest going through this complaint guide to learn the basics.

Allow me a question, though: What does the casino say to you? You mentioned the same thing over and over, so I guess it would not hurt to share it with us here.

Can you tell us, please? With luck, the complaint won't be necessary at all. 🤞🤞

Hello, I have a problem with Vulkan Vegas.. the verification of my data has not been released for months?! I try to pay out but nothing happens. 1400 euros are required but it doesn't work without full verification.. what can I do?

What's the exact issue with the verification please? Do they still require more documents from you? Do they reply when you ask them about the status of your verification?

It's just been saying "under review" for weeks but nothing is happening..

My email query has not yet been answered

Have any documents been accepted or not yet ? As far as the casino's answer is concerned, it's certainly not correct if you can't get any relevant reply towards verification. 

However, I would recommend that you file a complaint on this link and our team will try to help you. I think you've waited long enough without a response. I wish you the best of luck and that everything turns out well.

Hello, I requested a withdrawal of €800 on April 24th and was informed shortly before midnight that the payment had been successful. Normally the winnings are posted to my account 2 hours later. When the money hadn't arrived in the evening, I asked and was told it could take 5 days. After 5 days, there was still no money and I complained again. Apparently the case had been forwarded to the specialist department and I just had to wait. Today is day 13 and there is still no money. Now I'm told that the payment was successful after all and I'll get the receipt. I've sent my statements, which show that I haven't received any money. But nobody cares. I'm supposed to wait until the transfer receipt arrives and then I can ask my bank. But what should I ask, I haven't received anything. Please help me get my money. I'm in a tough situation and I need it urgently.

Firstly, I would like to say, and please have it in mind as a friendly suggestion, that you need to see online gambling as a hobby and not as a kind of income and not relate to the money won.

I hope that you'll have your money in your account soon, and if you need help from our complaint team, please let us know for sure. They will do everything possible to help you out.

Thanks for the tip. I have now received a message from my bank saying that the transfer has not arrived. I have shown my statements that I have not received any money. But I still keep hearing that I should wait. It is not my fault and it would be great if you could help me.

We will surely try to help you solve this issue. Please use this link to file a complaint here with our team, and they will have a deeper look into things.

Keep us updated if there is anything new regarding your withdrawal.

I have now received a message from my bank saying that they sent the money back immediately because VulkanVegas is not on the whitelist. So they have had the money since April 25th and still insist that it was paid out successfully. And every time I ask, they say I have to wait. 24 days is enough, right?

If anyone needs help with refund from any gambling casino feel free to get in touch with me on the following email: Aldrigspela@Outlook.com

Do not hesitate to ask for references of sucessful refunds 🙂

Responsible gaming errands.

Sorry, but do I understand correctly that the issue was actually on your payment provider site? Have you talked to your bank about it to try to resolve this issue?

May I ask what kind of help do you offer, please? I saw that you have spread your posts all over the forum and I am not sure if I like it. It looks to me like advertising, to tell you the truth.

My bank rejected the money because the casino is not on the whitelist. Vulkanvegas knows this too, but I still don't get my money

I would recommend you submit a complaint here with our team, so they can have a look at this issue and hopefully be able to help you out with the resolution of it. Just follow this link to do so, please, and let us know if you need any assistance.