Please help, Vulkan Vegas does not pay out winnings (page 8)

Honestly, I would just repeat myself. We receive similar messages from German players almost every day and it's not related only to Vulkan Vegas, but other casinos as well.

I have a strong feeling that since you have the new gambling law in Germany, it's more and more difficult for some casinos to deliver money to their players in Germany. I would trust the casino in this case that they sent the money. Understandably, your main concern is the money you still don't have on your bank account.

First of all, I'd give it a bit more time to process the payment. If you don't receive it the next week, then Vulkan should start communicating to your bank or possibly the Vulkan's payment provider needs to start talking to them. The money won't get lost, but it could take some time to get this resolved 😕

Hello casino guru, I would like you to help me resolve the problem with the Vulkan Vegas casino, I made a withdrawal request for 2700, 5 business days have passed and after 3 business days they say the same thing and never pay me, my documentation was approved, everything is ok. It's frustrating when you win and don't receive

Hey there.

Well, I'll start with bad news: You know, we allow every casino 14 full days to send money to the players until we step in. Even though I understand what it must feel like, I can't help you right away.

But in the meantime, I suggest going through this complaint guide to learn the basics.

Allow me a question, though: What does the casino say to you? You mentioned the same thing over and over, so I guess it would not hurt to share it with us here.

Can you tell us, please? With luck, the complaint won't be necessary at all. 🤞🤞

Hello, I have a problem with Vulkan Vegas.. the verification of my data has not been released for months?! I try to pay out but nothing happens. 1400 euros are required but it doesn't work without full verification.. what can I do?

What's the exact issue with the verification please? Do they still require more documents from you? Do they reply when you ask them about the status of your verification?

It's just been saying "under review" for weeks but nothing is happening..

My email query has not yet been answered

Have any documents been accepted or not yet ? As far as the casino's answer is concerned, it's certainly not correct if you can't get any relevant reply towards verification. 

However, I would recommend that you file a complaint on this link and our team will try to help you. I think you've waited long enough without a response. I wish you the best of luck and that everything turns out well.