Please help, Vulkan Vegas does not pay out winnings (page 7)

We are talking about VulkanVegas

Hello,

What makes you think that the casino "will unlock my account if I refuse to win", please?

It's normal that when a player wins big, the account is checked, as well as the gaming history and other aspects, due to the investigation, the account may be blocked.

Have you received any official statement from the casino explaining the situation? If so, would be useful to show it, I'd say.

I made my account at https://4vulkanvegas9.com last week, I got a bonus amount, I deposited, verified the account and nothing of my payment dropped, despite the success status. Looks like it's a hit!

How long did it take to get into the account?

Hello there!

It's good you found the forum, because I feel you could use some help.

The link you posted seems to be different from the link I get on our website, though it should be caused by the announcement set as the landing page.

Anyway, may I know which payment option did you choose? Since when is the status of success? I would ask the casino whether the payment was sent - just to be sure.

Hello, the casino looking for Vegas scammed me. I had profits of $1900. They made me deposit it. Minimum and then I played it for double, then they asked me to upload all kinds of receipts and even selfie with credential in hand and so I have 15 days and he. Today they blocked my account and I tried to get them to explain it to me and they allege that I have a duplicate account which is a lie and they don't give me any reason why or what can be done???

Hello there.

Well, it seems your account didn't pass the account verification, so it's crucial to find out what made it happen.

Did you play in "Vulkan Vegas Casino?" I only aim to be certain since you wrote "the casino looking for Vegas".

Anyway, are you sure no one from your household has ever created an account in the same casino?

This is usually the easiest explanation.

If you believe you made nothing wrong, use this link and create a complaint:

https://casino.guru/complaints

I see that 2 years have passed since the beginning of the topic, but I sincerely hope that you no longer expect to make money on the casino and do not count every cent. Playing in a casino can only be entertainment, but nothing more. Playing is one thing, but playing for the last money is quite another. I sincerely hope you are doing well :)

Look, I have been sending documents to make a withdrawal for 2 weeks, there are already more than 10 approved and I keep getting emails that lack wealth documents, employment contract, if I am unemployed in May, what document do you want me to send if you already know that it is my account with everything? Approved and selfies with passport card card and telephone accounts and much better account I need please check my case that everything is in order but they have been waiting for 11 days and emails continue to arrive with missing documents that are approved thank you I hope a prompt response to the casino delay

Hello, 

I'm sorry to see that you're having issues with the casino, I can only imagine how exhausting it can be to constantly try and send documents to the casino. However there is good chance that Casino will solve your issues as from what I can see Vulkan Vegas is dealing with their complaints. For me it seems like you are stuck so I would suggest making a complaint right here: https://casino.guru/complaints/create

If you decide to make one, keep us informed. 

Good morning, I'm trying to make a withdrawal and it doesn't allow me for 5 days now and no one gives a solution no matter how much I write to the chat, after reading so many comments I don't want to think badly about the Vulkan casino.

To your kind reply

I would like to start with a question - Have you passed the account verification? This is the most common problem players face when they respond that they are not allowed to withdraw.

I'll wait for your answer.

Hello, look, I've been trying to get paid by the vulkan vegas casino for 1 month and a half, I was ready to be paid and they rejected my payment due to technical problems and they returned the money to the casino so that I could play it and lose it, which I did as a child and I They say that I should look at another payment method and I had to start all over again with the documentation issue and everything and they divide the withdrawal into 6 payments. They tell me that it is their policy every 2 days they put one of the 6 withdrawals in progress, I still need 3 withdrawals that come out incomplete so that they remain in progress so that they pay me is too much and what I expected this money that they pay me and when one deposits to the casino the money arrives immediately please help me with this casino problem and pay me They already rejected my mastercard card and I was waiting for my money the operators told me at any time your money is released which never happened after 10 business days they reject it now I did it with my visa card hopefully they don't end up with what same since this is exhausting I hope a prompt solution and they pay me as soon as possible thanks

The verification of my account is ready for 3 weeks ago with photos of my driver's license, passport, identity card, etc. I made my withdrawal with an electronic wallet much better, later they asked me for an account statement much better and all the other documents and when they approved me All the verification was ready to make my withdrawal. The much better application to withdraw was gone. I talked to an operator and he told me that some applications are only for depositing and I told him as if at first I made my withdrawal in much better and from there I had to make my withdrawal in only 5 applications that they put me to withdraw mastercard visa are the ones I have and so with my mastercard that is up to date they reject it now I did it again with another card of mine visa and I sent everything again from this one card and the days go by and they are still in progress and they do not pay me anything I am still bored tired disappointed in vulkan vegas I hope that this week I will pay all my withdrawal thanks

Hello.

Well, with this whole story being told it's easy to understand your frustration!

Have you noticed Jaro advised you to submit a complaint a month or so ago? Check it out here.

I would certainly do that.

Hi, look, I've been waiting for my withdrawal for 45 days from this casino. My first withdrawal was already verified to pay me on my MasterCard and after 10 days after my withdrawal they told me that due to technical problems they rejected it to see another withdrawal method and resend documents well I did it with my other visa card and they verified everything is in order and my 5 business days are over and they tell me to be patient at any time my money will come out in my account until today there are 45 days waiting I'm already stressed with the operators who give mere excuses and no solution I need them to pay me the money from my withdrawal no later than this week the wait is already too much and the operators blame an external company as the problem and that they are not responsible but as I clearly say that the casino is responsible for my money I hope they don't do the same with this visa card that I made my new withdrawal I hope you help me please since I need the money thanks

Hi there!

It has been a couple of days since you posted this issue here. Has the payment been made meanwhile - by chance?

If you still struggle to get the winnings out from the casino, I'd like to recommend you our Complaint Resolution Center. Have you heard you can submit a complaint against any casino here in Casino Guru completely for free?

You can, and I would do that.

Read this guide for further info:

https://casino.guru/complaint-resolution-instructions

To submit the complaint directly, use this one:

https://casino.guru/complaints/create

I hope I encouraged you enough to do so, but if you still hesitate or would appreciate further explanation, just ask, ok?

Ami, they haven't deposited anything with me

Do you too struggle with the casino? 🤔

Hello, I need your help, I have been registered with Vulkan Vegas for a good 3 years and there have never been any problems with the withdrawal. Except now, I made a withdrawal on October 19th, 2023 totaling 900 euros, which I divided into 3 withdrawals of 300 euros each made. On October 23rd, 2023 the payment was made. I don't have anything in my account yet. They keep saying that it has been paid out and is in the bank but the bank won't work with the money for 5 days. The bank I am legally allowed to work with the money for 1 day. I ask for help, I depend on it. LG