Please help, Vulkan Vegas does not pay out winnings (page 9)

Hi, do you know why the casino doesn't want to pay out the money? Did they tell you anything more about the whole case or what is it like? If you have successfully verified, then it should be a matter of time. If you are waiting that long to withdraw, I would probably not hesitate to file a complaint because it is not a standard time, let's say two months if you were already making your withdrawal at that time. If not, feel free to tell me when you submitted it.

I will wait for your reply.

17083202 ID

Hello, I need your help. I've been registered with Vulkan Vegas for a good three years now and I've never had any problems with withdrawals. Except for now. On June 9, 2025, I made two withdrawals totaling €250, once €170 and once €80. On June 9, 2025, it said that the withdrawal had been made. I still don't have anything in my account. They keep saying that it's been paid out and that it's up to the bank. After several emails, they say the finance department is still working on the case, but the bank doesn't process the money for five days. The bank is legally allowed to process the money for one day. I'm asking for help, I'm dependent on it. Regards

I opine that if they cannot handle withdrawals, they should retire from the affected marketplaces.

Hello

I won an amount of 300 euros and it's been a week since nothing happened, so no money came into my account!

Hi, it would probably be best if the casino could send some kind of receipt when it says it sent the money. Anyway, if they are still processing it and you have to wait, we give casinos 14 days to pay out the player, so you will have to wait a while.

I know it's not pleasant but unfortunately that's how it is.

I will be pleased if you update me on this case when you have something new.

Hope it will be when you get the money in the next days. 🙂

Hello, are you also waiting here for some money or are you getting involved in what the player above you wrote?

Hey, did the casino tell you why you're still waiting for the money? Was it necessary for you to verify or not? Did you play with the bonus?

Please let me know.

Hello, the casino vulkanvegas has already confirmed on 09.06 that the money has been paid out, I also asked for a receipt, but I only get the answer because the finance department needs time to process it, but now 9 days have passed since the money was paid out

Sure, I understand. I don't really get why it's been going on for over a week. If there was a problem on the provider's side, I would like to know, if the casino had a problem, they should say so. 

Have you tried contacting the bank about the withdrawal?

My bank, yes, and I should get a receipt or account statement from the sender bank so that my bank can check. I have asked Vulkan Vegas to give it to me several times, but they always say the finance department is still processing my case.

Then I would try to wait a little longer. If it takes 14 days and you still don't have a withdrawal, I would lodge a complaint with us. 

I don't think we can think of anything better for now.🙂

Vulkanvegas is a scam, the customer service is terrible, money is not paid out, you are constantly put off with promises of verification, even after sending the data by email, you are told that it is wrong, although the data is clearly visible on the bank statement that the money was transferred to the site.

RIP-OFF!!!!

Hello,

That surely sounds like a legitimate user experience worth sharing. Would you also add a timeline to this description, please? In any case, there are a few scamming websites pretending to be the same brand, so I certainly hope this is just a poor experience, not a scam.

When you say the casino claims the details are not correct, I would, however, presume it is not about the visibility though. Do you feel the same?

Could it be that the casino needs a statement that includes all details on the same page? I sadly find it as quite a common issue; hence, I'm asking.

However, please share more and keep us posted.

My account at VulkanVegas (vulkanvegas.com) was fully KYC-verified and actively used for a long period. I made many deposits and had successful withdrawals without any issues.

After accumulating winnings of €28,000 and submitting a withdrawal request, my account was suddenly blocked. The casino accused me of having a duplicate account under rule 5.5.

As "evidence", the casino only provided:

the same full name,

a partially masked email address,

a partially masked phone number.

They did not provide any objective proof such as:

duplicate account ID or registration date,

IP or device fingerprint matches,

overlapping payment methods,

overlapping identity documents,

proof that I created or controlled another account.

In their first message, the casino confirmed that my account was verified, but stated that the review was done retrospectively. I was also given an ultimatum:

either accept the full forfeiture of my balance and continue playing, or refuse and remain permanently blocked.

I categorically deny having created or used any duplicate account. To this day, the casino refuses to provide verifiable evidence to support their allegation.

Hi, it seems you've gotten yourself into an unpleasant situation, and filing a complaint was definitely the right thing to do. I see that the casino has already responded and is trying to find out when this happens. I believe it will be resolved, and if you say you weren't aware you had a duplicate account, I believe everything will end fairly.

What surprises me most is that everything was fine until now, you were verified, you received your money, and then suddenly this happened. 

Let's see how it all develops and what the casino has to say about it. Please update me when you know more.

Thank you very much for your message and for taking the time to look into my case. I really appreciate your support and your willingness to help mediate this situation.

I agree that the most confusing part for me is that everything was working normally before — my account was verified, deposits and withdrawals were processed, and no issues were raised until after this situation occurred.

I have provided all the information requested from my side and I will gladly cooperate further if anything else is needed. I truly hope that with your assistance this matter can be reviewed fairly and resolved properly.

I will keep you updated as soon as I receive any new information from the casino.

Thank you again for your help.

Thank you. I am very glad that you will keep me informed. I hope that together with you and the casino we will be able to resolve this issue.

I look forward to it and hope we will see a happy ending.🙂