How to contact the Antillephone N.V. (Curaçao) licensing authority (page 10)

You cannot write, but only things that you think are really relevant to the case, but I recommend re-sending your complaint email in detail to all the emails I sent you above

OK, I'll do that. How fast was it for you?

This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.

Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.

Thanks for helping people out! You're one of the good ones.

Obrigado!!

I can only agree with you. ☺️

It was a long process in which I learned a lot, mainly that there are casinos that cannot be resolved with a few emails, you have to complain on public sites, as I was explaining to Jenny, some casinos and regulators give more importance to complaints written on the TrustPilot. The more exposure you have the better! Curacao casinos, especially those licensed by Antillephone NV or CEG, usually don't want to show much attention... they usually have a lot to hide

It was a week Jenny. But BetOnRed really gave a lot of importance to TrustPilot's complaint

I'm glad you got paid!

Dealing with the more popular casinos, ones with establishes names and reputations, always helps.

The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.

Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.

Just my $0.02

I've always had my suspicions about 8048/JAZ.

Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...

If I'm not heard from for a while, you'll know why lol

Lol mods have a ton of reading to do here when they wake up 🤣

Hi, Radka! Jaro! 👋

Hello.

It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.

Look, maybe you're not too far from the truth, many of these casinos like Leon and Twin will always be located in eastern countries, namely Russia. If they use a website called "offshore leaks" and do a search for "ORing Limited" or "Moonlite NV" you will go crazy 😂 there are at least 20 different companies linked to Casino Leon Bet

But don't you maybe think that there's more you guys could do outside of the legal stuff?

Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?

This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.

Something like this would help a lot of people.

Hi!

From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.

I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.

If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.

Aside from this, I can appreciate your viewpoint.

so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.

I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.

Try it anyhow, and you will see.

Hi there,

We do not often get the chance to see how far players can go on their own, so I am especially happy about that.

Have a good day! 🖐

From what I understand EM Group, eMoore NV is now handling complaints and compliance for Roku Bet / Abudantia BV and a large portion of Curaçao's casinos. If the company responds faster, and is more relaxed even in emails, why shouldn't CasinoGuru actually try to help its loyal supporters and website visitors? Because don't forget that your objective, in addition to evaluating casinos, is also to help players solve problems, that's why there is the complaints part

Good idea, In my opinion, this warning says it too:

(example shown in the Safety Index tab)

🤷‍♀️

It just occurred to me that I also wrote to trustpilot when I complained about ninecasino. I don't know if that helped, but I got my winnings. That can probably really help. The CEG had threatened sanctions and fines because the casino didn't react. Sad but true. They suddenly accepted my offer of 50% and paid out lightning fast

By complaining in the right places, writing correctly, showing all the evidence and violations of the Casino's rules to the regulator, it is possible to get where you want! In this case I didn't give them a minute of rest... as you can see here, BetOnRed was quick to refund the amount spent on the game. I just had to prove that there is not enough KYC or player protection on the site... in fact, none!