How to contact the Antillephone N.V. (Curaçao) licensing authority (page 11)

But don't you maybe think that there's more you guys could do outside of the legal stuff?

Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?

This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.

Something like this would help a lot of people.

Hi!

From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.

I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.

If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.

Aside from this, I can appreciate your viewpoint.

so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.

I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.

Try it anyhow, and you will see.

Hi there,

We do not often get the chance to see how far players can go on their own, so I am especially happy about that.

Have a good day! 🖐

From what I understand EM Group, eMoore NV is now handling complaints and compliance for Roku Bet / Abudantia BV and a large portion of Curaçao's casinos. If the company responds faster, and is more relaxed even in emails, why shouldn't CasinoGuru actually try to help its loyal supporters and website visitors? Because don't forget that your objective, in addition to evaluating casinos, is also to help players solve problems, that's why there is the complaints part

Good idea, In my opinion, this warning says it too:

(example shown in the Safety Index tab)

🤷‍♀️

It just occurred to me that I also wrote to trustpilot when I complained about ninecasino. I don't know if that helped, but I got my winnings. That can probably really help. The CEG had threatened sanctions and fines because the casino didn't react. Sad but true. They suddenly accepted my offer of 50% and paid out lightning fast

By complaining in the right places, writing correctly, showing all the evidence and violations of the Casino's rules to the regulator, it is possible to get where you want! In this case I didn't give them a minute of rest... as you can see here, BetOnRed was quick to refund the amount spent on the game. I just had to prove that there is not enough KYC or player protection on the site... in fact, none!

It Will help! Trust me! BetOnRed as an active TrustPilot profile and its international.. I mean 1 account to all countries. They Will reply. And don’t ask for 50%.. they refund 100%

I understand it seems so obvious from your perspective; there is, however, another point of view. Currently, the Complaint Team consists of less than 25 people; there are currently 949 open complaints. Since we generally have good relationships with some authorities, these are discussed and maintained through conferences and meeting events. We have no chance to act on the player's behalf, not only because of the legal side of the problem but also because we do not have enough people. Though it is quite demanding, time is still running out for us to provide all these services for free. Every week, Petronela, the Complaint Team Leader, requests that the team raise their weekly maximums in order to continue taking on new cases.

At bet on red I didn't have to go through any KYC process at all, I was able to withdraw just like that even though I was blacklisted in the sister casino because of the complaints. 😂

That is the kind of KYC problems i was talking about… just try your luck on TrustPilot

Is it possible to get your deposit back without KYC on a legal basis? The casinos are obliged

Only need to perform KYC in accounts that deposit high values I think. But they do have to track players movements to see if don’t have addiction of for money laundry reasons.

Well, I had deposited 6000€ and withdrawn 3k within a week, all without KYC. Are they now carrying out the process? Hopefully

I think you only had to upload your ID but no other documents

Just avoid any casino with the license "Antiellphone". They never pay and they never answer any emails. I had 2 big cases here but the casino guru team wasn’t able to help me.

one with tsars casino where they could not find any withdrawal option for me for a period of over a month , resulting in me getting diss appointed and losing the money.

the other one was with favbet casino where i clearly asked for a self exclusion yet my account remained open and i lost over $5,000 which they refused to refund.

i contacted askgamblers, casinoguru, antillephone but nobody was able to help me .

any ideas guys?

Hi everyone,

Forget about help from the site of Antillephone N.V. I have two cases of Tritium Casino and Casinostars and they dont want to help me to get back my winnings. I think the Goverment of Curacao should close this Licenser forever.

Can we do anything to close their license forever? Like Gathering all the players damaged and submitting an official complaint to the Government of Curacao? Do you have any ideas?

I would be there in a heartbeat. I have thought about something like that. And maybe a public complaint. Pressure has to be applied. All they care about is their reputation.