How to contact the Antillephone N.V. (Curaçao) licensing authority (page 11)

It Will help! Trust me! BetOnRed as an active TrustPilot profile and its international.. I mean 1 account to all countries. They Will reply. And don’t ask for 50%.. they refund 100%

I understand it seems so obvious from your perspective; there is, however, another point of view. Currently, the Complaint Team consists of less than 25 people; there are currently 949 open complaints. Since we generally have good relationships with some authorities, these are discussed and maintained through conferences and meeting events. We have no chance to act on the player's behalf, not only because of the legal side of the problem but also because we do not have enough people. Though it is quite demanding, time is still running out for us to provide all these services for free. Every week, Petronela, the Complaint Team Leader, requests that the team raise their weekly maximums in order to continue taking on new cases.

At bet on red I didn't have to go through any KYC process at all, I was able to withdraw just like that even though I was blacklisted in the sister casino because of the complaints. 😂

That is the kind of KYC problems i was talking about… just try your luck on TrustPilot

Is it possible to get your deposit back without KYC on a legal basis? The casinos are obliged

Only need to perform KYC in accounts that deposit high values I think. But they do have to track players movements to see if don’t have addiction of for money laundry reasons.

Well, I had deposited 6000€ and withdrawn 3k within a week, all without KYC. Are they now carrying out the process? Hopefully

I think you only had to upload your ID but no other documents

Just avoid any casino with the license "Antiellphone". They never pay and they never answer any emails. I had 2 big cases here but the casino guru team wasn’t able to help me.

one with tsars casino where they could not find any withdrawal option for me for a period of over a month , resulting in me getting diss appointed and losing the money.

the other one was with favbet casino where i clearly asked for a self exclusion yet my account remained open and i lost over $5,000 which they refused to refund.

i contacted askgamblers, casinoguru, antillephone but nobody was able to help me .

any ideas guys?

Hi everyone,

Forget about help from the site of Antillephone N.V. I have two cases of Tritium Casino and Casinostars and they dont want to help me to get back my winnings. I think the Goverment of Curacao should close this Licenser forever.

Can we do anything to close their license forever? Like Gathering all the players damaged and submitting an official complaint to the Government of Curacao? Do you have any ideas?

I would be there in a heartbeat. I have thought about something like that. And maybe a public complaint. Pressure has to be applied. All they care about is their reputation.

I agree with you 100% . Public pressure would destroy their reputation and might be the end of them

Dear Radka , i submitted a complaint and it was rejected mentioning that it relates to casino affiliates , which is totally incorrect . I never mentioned anything regarding affiliates. Can you check this problem please?

I am not able to respond to that from a legal standpoint, but gaming attorneys ought to know.

I have never personally looked into the connection between KYC and refunds. The fair aspect is the only thing that matters to me. Therefore, I would say you are severely disadvantaged if the casino has never intended to verify you for whatever reason. There will not be much of an opportunity for you to take your winnings out.

However, I would not request a refund or chargeback if you are unable to pass the KYC without any problems from the casino and you have an equal opportunity to play as everyone else.

That being said, I think the bank is not particularly interested in specifics when it comes to chargebacks. As a result, casinos are hesitant to accept players who have charged back across the casinos.

Dear 7anoosh,

I'm sorry I can't do that for you because I'm not part of the Resolution Center. If you feel that the decision made about your case was incorrect, please make another request stating why it should be reconsidered.

Thank you.

Dear Radka, i already submitted the case twice and was rejected for the same reason! What can do in such a case and who can I contact?

Hello, how can you help with this, if I may ask?

cyberbingo.com owes me over $10,000 It has been over six months. I tried to solve this problem with no success. Their response was most time they were having problems with their processors. need help to collect my money