ForumComplaints DiscussionHow to contact the Antillephone N.V. (Curaçao) licensing authority

How to contact the Antillephone N.V. (Curaçao) licensing authority (page 12)

1 year ago by Daniel
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98463 views 372 replies |
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4 months ago

Dear Radka, i already submitted the case twice and was rejected for the same reason! What can do in such a case and who can I contact?

4 months ago

Unfortunately, both of your complaints were rejected by our team because you were not able to cooperate, as I can see here:

https://casino.guru/favbet-casino-player-s-requesting-a-refund-of-his

https://casino.guru/tsars-casino-player-unable-to-withdraw-from-tsars

It is not because we were not able to help. We always try to do everything possible to get each case solved.

If you have anything we can help you with, file a new complaint, and our team will try to help. Just bear in mind that it has to be a reasonable case.

4 months ago
Post by GamingLars Hidden by Romi
Reason: We are not sure that it is a safe and relevant offer. Due to the safety of other users, such things are not allowed on this forum
4 months ago

This is not the right forum to advertise your business. Please stop it immediately; otherwise, your account will be banned. I hope we don't come to that.

Romi
4 months ago

The complaint i was talking about is completely a different one .(vavada casino)

and no, this is not true. You were the ones who refused to cooperate not me

4 months ago

cyberbingo.com owes me over $10,000 It has been over six months. I tried to solve this problem with no success. Their response was most time they were having problems with their processors. need help to collect my money

4 months ago

I believe Jaro did write a post addressed to you here 👈, so there is no need to write all over the forum. Please stay in that thread.

Have you tried to file a complaint already?

4 months ago

The complaint i was talking about is completely a different one .(vavada casino)

and no, this is not true. You were the ones who refused to cooperate not me

4 months ago

Unfortunately, the complaints you have filed regarding Vavada were rejected because there was nothing we were able to help you with; it was out of our competence.

Regarding those mentioned above, Petronela has explained in the thread related to Tsars Casino: "I respectfully disagree with the notion that the casino is accountable for your decision to play through your winnings. While the casino should offer a withdrawal method, any issues should be patiently awaited and resolved without risking the winnings. If the funds were still in your account, we would have been pleased to assist. Unfortunately, since you chose to gamble down your winnings instead of waiting patiently, there's nothing we can do to provide assistance now."

And in regards to Favbet, Tomas wrote: "We don't consider your requests to be reason enough to request a refund from the casino. As I mentioned previously, and as was explained in your previous complaint with SlotV Casino, you didn't explicitly say the reason why you want to close your account to be closed due to gambling problems. You said multiple times you 'lost a lot' which is not sufficient proof you are losing control of your gambling."

We are sorry there was nothing more we could do.

Romi
4 months ago

Regarding vavada complaint, you did bot mention anything like that!!! You just said: we cannot deal with affiliate account" and it is not an affiliate account!

7anoosh
4 months ago

You can either try to reopen the complaint if you feel that it was wrongly refused or file a new one. Our team will gladly have another look at it.

Romi
4 months ago

No thank you. Already reopened it twice and you copy paste the same answer which is completely unacceptable since the answer is completely irrelevant!

7anoosh
4 months ago

It is totally up to you, of course. We always try to help if possible, though.

joaomarsh20
4 months ago

Hello joaomarsh20, I just received an email from BetOnRed asking me to provide my bank details for a refund. The tip and the arguments helped. ☺️ Thank you

Automatic translation:
LaJenny7
4 months ago

I am glad I could help! It means a lot to me, now that I quit gambling i Just try help other People ♥️

4 months ago

Hello joaomarsh20, I just received an email from BetOnRed asking me to provide my bank details for a refund. The tip and the arguments helped. ☺️ Thank you

Automatic translation:
4 months ago

Great news, I'm glad to see positive things on the forum for a change and that the players are helping each other, that's the way it should be. I hope you won't find yourself in a similar situation again and everything will be more positive in the future. 😊

Jaro
4 months ago

Thank you, Jaro. That's nice of you ☺️

Automatic translation:
Jaro
4 months ago

Thank you very much Jaro. I am always trying to help the community, as a former addicted player I feel obliged to take action against Casinos that do not follow the protocol, nor offer player protection or any type of KYC. We are talking about Casinos, some of which have the sole purpose of exploiting people who are weak and addicted to gambling. I just need to find a way to help myself 😅 no one answers me from Antillephone NV, nor from Roku or BetTilt… these €4500 that they have to give me back are very important to me… I'm out of money and I need to pay the consultations and the psychological treatment that I am receiving because of my relapse in the casino because of this company.

Without this money I am completely left with nothing. BetOnRed took the correct action and admitted they were wrong, they returned €820 due to gambling problems and the account had already been self-deleted in the past. It's the same situation with Roku and BetTilt from the Abudantia BV group... I closed my account due to gambling problems on the 19th of January... however, they enticed me with messages about high bonuses and access to VIP clubs, and I signed up again with its sister casino ROKU, which has the same database.. and in the space of 3 hours I spent €4500 without any KYC or document verification. I signed up with the same personal details, the same email and the same telephone number. Can anyone from CasinoGuru help me contact Antillephone NV, and the Abudantia BV group?! Please, I really need help.. I can only continue to help the community if you help me too 🙏

Automatic translation:
joaomarsh20
4 months ago

I wish I could help you, but I'm also affected by Antillephone. My case has been going on for over half a year without success or response.

we all have to come together. 🥲

Maybe we can only do it together.


Have you ever threatened them with the governor?

Edited by author 4 months ago
Automatic translation:
LaJenny7
4 months ago

Something I've also noticed: I register with a casino that is not licensed by Antillephone and then I get endless advertising from Antillephone casinos. I wonder if that works with data protection!? 😂

especially since I am completely blacklisted on Antille because I am dealing with a lawyer.

Automatic translation:
LaJenny7
4 months ago

Hey dear jenny. May i ask you which lawyer and how much does it cost? I have 2 cases against antiellphone casinos failing self exclusion and I think i have a strong case against them and want to sue them. Can you recommend me a good lawyer?

LaJenny7
4 months ago

Yes Jenny, my last attempt is now with the Abudantia bv compliance team and the eMoore NV group. They respond

Automatic translation:
7anoosh
4 months ago

I live in Germany and it's a German lawyer. But I don't think that matters. He charged me about 25% of the amount claimed. I had to go into court. If the verdict is positive, the operator will of course have to pay that, but initially you have to bear the costs yourself. But the internet is full of lawyers who specialize in Curacao lawyers 🙂

Automatic translation:
joaomarsh20
4 months ago

Have you tried this? Antillephone is also under the Ministry of Finance and everything is linked to email addresses. I wrote again today with copies of all possible institutions. 😈

file

Edited by author 4 months ago
Automatic translation:
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