How to contact the Antillephone N.V. (Curaçao) licensing authority (page 12)

I agree with you 100% . Public pressure would destroy their reputation and might be the end of them

Dear Radka , i submitted a complaint and it was rejected mentioning that it relates to casino affiliates , which is totally incorrect . I never mentioned anything regarding affiliates. Can you check this problem please?

I am not able to respond to that from a legal standpoint, but gaming attorneys ought to know.

I have never personally looked into the connection between KYC and refunds. The fair aspect is the only thing that matters to me. Therefore, I would say you are severely disadvantaged if the casino has never intended to verify you for whatever reason. There will not be much of an opportunity for you to take your winnings out.

However, I would not request a refund or chargeback if you are unable to pass the KYC without any problems from the casino and you have an equal opportunity to play as everyone else.

That being said, I think the bank is not particularly interested in specifics when it comes to chargebacks. As a result, casinos are hesitant to accept players who have charged back across the casinos.

Dear 7anoosh,

I'm sorry I can't do that for you because I'm not part of the Resolution Center. If you feel that the decision made about your case was incorrect, please make another request stating why it should be reconsidered.

Thank you.

Dear Radka, i already submitted the case twice and was rejected for the same reason! What can do in such a case and who can I contact?

Hello, how can you help with this, if I may ask?

cyberbingo.com owes me over $10,000 It has been over six months. I tried to solve this problem with no success. Their response was most time they were having problems with their processors. need help to collect my money

Unfortunately, both of your complaints were rejected by our team because you were not able to cooperate, as I can see here:

https://casino.guru/favbet-casino-player-s-requesting-a-refund-of-his

https://casino.guru/tsars-casino-player-unable-to-withdraw-from-tsars

It is not because we were not able to help. We always try to do everything possible to get each case solved.

If you have anything we can help you with, file a new complaint, and our team will try to help. Just bear in mind that it has to be a reasonable case.

This is not the right forum to advertise your business. Please stop it immediately; otherwise, your account will be banned. I hope we don't come to that.

The complaint i was talking about is completely a different one .(vavada casino)

and no, this is not true. You were the ones who refused to cooperate not me

I believe Jaro did write a post addressed to you here 👈, so there is no need to write all over the forum. Please stay in that thread.

Have you tried to file a complaint already?

Unfortunately, the complaints you have filed regarding Vavada were rejected because there was nothing we were able to help you with; it was out of our competence.

Regarding those mentioned above, Petronela has explained in the thread related to Tsars Casino: "I respectfully disagree with the notion that the casino is accountable for your decision to play through your winnings. While the casino should offer a withdrawal method, any issues should be patiently awaited and resolved without risking the winnings. If the funds were still in your account, we would have been pleased to assist. Unfortunately, since you chose to gamble down your winnings instead of waiting patiently, there's nothing we can do to provide assistance now."

And in regards to Favbet, Tomas wrote: "We don't consider your requests to be reason enough to request a refund from the casino. As I mentioned previously, and as was explained in your previous complaint with SlotV Casino, you didn't explicitly say the reason why you want to close your account to be closed due to gambling problems. You said multiple times you 'lost a lot' which is not sufficient proof you are losing control of your gambling."

We are sorry there was nothing more we could do.

Regarding vavada complaint, you did bot mention anything like that!!! You just said: we cannot deal with affiliate account" and it is not an affiliate account!

You can either try to reopen the complaint if you feel that it was wrongly refused or file a new one. Our team will gladly have another look at it.

No thank you. Already reopened it twice and you copy paste the same answer which is completely unacceptable since the answer is completely irrelevant!

It is totally up to you, of course. We always try to help if possible, though.

Hello joaomarsh20, I just received an email from BetOnRed asking me to provide my bank details for a refund. The tip and the arguments helped. ☺️ Thank you

I am glad I could help! It means a lot to me, now that I quit gambling i Just try help other People ♥️