ForumComplaints DiscussionHow to contact the Antillephone N.V. (Curaçao) licensing authority

How to contact the Antillephone N.V. (Curaçao) licensing authority (page 13)

1 year ago by Daniel
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98406 views 372 replies |
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LaJenny7
4 months ago

ohh okay got you. Thank you very much and best of luck

LaJenny7
4 months ago

Will the ministry of finance address my problem ? Did they reply back? Or it is just a way to put pressure on the casino to pay.

7anoosh
4 months ago

I just wrote it today. Let's see if anything happens. It's about Antillephone, so that they finally do something and react.

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LaJenny7
4 months ago

Hopefully will be good news . Can you keep me updated please?

7anoosh
4 months ago

Sure, I'll keep everyone updated here. ☺️

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4 months ago

Hello, I wrote to Antillephone, and several times to the Board of gaming in Curaçao, and the ministery and I've never heard of them ! I won't stop and Im willing to sue them from europe if needed, this country protect the fraud

Hello92
4 months ago

Yes, it's really unbelievable. There has to be some way for them to react. Something has to bring them to their knees.

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LaJenny7
4 months ago

We must put all our effort to win

Hello92
4 months ago

What are you interested in? Which casino?

Edited by author 4 months ago
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4 months ago

Great casino

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LaJenny7
4 months ago

I haven't tried it that way yet 😅 but I discovered a more effective way to make the Antillephone NV respond. Complain to the company about their compliance. eMoore NV.. EM Group. I sent everyone an email and let's try to help each other! complaints@the-emgroup.com

complaints@emoore.com

compliance@certria.com

certria@gaminglicences.com

everyone write here together!

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4 months ago

Super

joaomarsh20
4 months ago

I contacted the em-Group last year. They told me that the bizzo Casino from tech solutions nv is not within their area of responsibility.

But whatever, I'll join in. 😂 you just have to be patient

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Post by yvlen Hidden by Romi
Reason: breaching community policies
4 months ago

Thank you very much Jaro. I am always trying to help the community, as a former addicted player I feel obliged to take action against Casinos that do not follow the protocol, nor offer player protection or any type of KYC. We are talking about Casinos, some of which have the sole purpose of exploiting people who are weak and addicted to gambling. I just need to find a way to help myself 😅 no one answers me from Antillephone NV, nor from Roku or BetTilt… these €4500 that they have to give me back are very important to me… I'm out of money and I need to pay the consultations and the psychological treatment that I am receiving because of my relapse in the casino because of this company.

Without this money I am completely left with nothing. BetOnRed took the correct action and admitted they were wrong, they returned €820 due to gambling problems and the account had already been self-deleted in the past. It's the same situation with Roku and BetTilt from the Abudantia BV group... I closed my account due to gambling problems on the 19th of January... however, they enticed me with messages about high bonuses and access to VIP clubs, and I signed up again with its sister casino ROKU, which has the same database.. and in the space of 3 hours I spent €4500 without any KYC or document verification. I signed up with the same personal details, the same email and the same telephone number. Can anyone from CasinoGuru help me contact Antillephone NV, and the Abudantia BV group?! Please, I really need help.. I can only continue to help the community if you help me too 🙏

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4 months ago

Hi, I see you've already opened a complaint against both casinos. The best thing to do, in my opinion, is to wait and see how both complaints develop and then, if they don't go anywhere, contact the authorities. 

I would say that this is exactly how casinos should not behave and send addcited players emails and such if they are even sister sites. That seems unprofessional to me.

So I hope something can be sorted out and hopefully everything will work out. 

Be sure to let me know if you have an update.

4 months ago

Hello, I wrote to Antillephone, and several times to the Board of gaming in Curaçao, and the ministery and I've never heard of them ! I won't stop and Im willing to sue them from europe if needed, this country protect the fraud

4 months ago

Hello, what casino did you have a problem with when you wrote to the authority ? I think Antillephone doesn't reply that often if at all and that's why it's sometimes hard to resolve anything with them when players write emails. But some have managed to do it and there is always hope. 

Feel free to describe what happened to you so we have some insight. If you feel like it.

Jaro
4 months ago

Yes Jaro, the problem is that neither the casino nor the regulatory entity responds. The casino only says that the case has been handed over to the regulatory entity Antillephone NV but I have no way of confirming that this is true. It seems like they are misleading me, as the support cannot prove that they are actually taking care of something.

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joaomarsh20
4 months ago

Well, if it is forwarded to the licensing authority then support must not know any more information about it. Also, the authority will let you and the casino know when the result is in. But I know that Antillephone is not one of the faster ones so you might wait for an answer if you get one. 

So we will have to be patient and if something moves, you can share the information.

Jaro
4 months ago

The problem is that I don't know if the regulatory entity is really dealing with the Jaro case 😕

I don't have any email from Antillephone, only Roku Bet and BetTilt say that the case is in their hands... but honestly I don't even know if that's true 🙁 how are these Abudantia BV Casinos still open if they commit so many crimes on international territory? They advertise and encourage illegal and unregulated gambling, there is no KYC, there is no player protection... a person feels hopeless! I first tried to open complaints on AskGamblers but they were always rejected without any explanation! It really seems like my only solution is CasinoGuru. Because other sites are clearly favoring the casino and Antillephone... there is a lot of money in the mix.

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joaomarsh20
4 months ago

I just don't understand why Antillephone doesn't respond. I really hope that they will answer you and give you your money back, or rather the casino, but I can't understand how they can just not respond. If you even contact higher authorities, they must notice that something isn't right. I will never get an answer. I've been waiting for six months.

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