How can I respond to a complaint?

Good day,

Kindly advise me on how I can respond to a complaint.

One user has filed a complaint against Fairspin, the casino I represent. I would like to respond to it. But there is no "Reply" button in the thread or something like this. I can't post messages. 

Please advise me on how I can submit the response to the thread: https://casino.guru/fairspin-casino-player-has-succeeded-in-opening-an

Hello Fairspin Casino. 

Thank you for reaching us. I am very sorry but we are experiencing technical difficulty with your account. I will personally contact you as soon as it is fixed.

Please, let me know if you have any questions or require further assistance. 

only problems

Good evening!

We are very sorry that you had this experience on our site.

We are already working to investigate your situation and making every effort to resolve it as soon as possible, and as soon as we have a solution, we will contact you and let you know about it.

Best regards,

fairspin,

Clear. I informed you of my addition to the game on 10/28/2022. Not only did they not respect her, but they kept the account active, where I deposited more than 5000 dollars in the meantime. I have a pending withdrawal since 10/29/2022, which they didn't do either and they've been making fun of me. Why don't they just accept cryptocurrencies? Do you accept dollars and euros? But then to pay is difficult isn't it?

Your behavior is just shameful.

everyone should know how you act

Like you resolved my problems ? My complaints is still open in casino guru and you never replied.

My problems :

I open an account and asked if you accept french and about the withdrawal delay and you were ok.

Few weeks after I had a problems with deposits. I deposit several times and on your casino the page of payment stayed blank, so I did again, and my bank account was debt for all amount ! I've contacted you on chat, and you said you need to investigate. I've sent all proof, and debt (same time as the others) and you were able to compare and even checked with logs and bets.

You said it was credited and Iv'e played it, which has no sence with the bet..

On the same chat, Iv'e ask you about KYC and you told me, I can't because I'm french, and that I couldn't withdraw more than my deposit, but only less...

Its a total scam... Casino Guru is aware and saw all screenshot.

I just want my money back.

Hello,

I just want to correct you a bit. You have probably missed this answer:

Kindly check your complaint, the team is working on that.

Hi,

I've sent all screenshot and reply to that by email, can you check or do I have to reply using the link ?

Hi,

I can see your last response, so I'd say that the complaint is in order. I think that Nick should respond to you soon.