Hello Santhu.
Regarding your case and the proofs:
I understand that you would like to see proof from the casino, but here is the reason why this is not possible:
Unfortunately, not every player plays by the rules. Some players are knowingly engaging in activity that is not only prohibited by terms and conditions but potentially illegal, falling under the typical definitions of fraud.
These players know before submitting a complaint that they’ve breached the rules and are simply hoping that the operator will not have enough evidence to convince a third party that they have broken terms.
If we show the evidence from the casino to these players, then the next time they will be more sophisticated, and for the casino, it will be much harder to catch them.
Because of that, the casinos or we cannot share any of the evidence (same as the regulator)
We rejected your case because the casino presented sufficient evidence about your multiple accounts. However, because you insisted, we asked the casino to provide us with more profound evidence.
So please give us more time, and I will write you the result.
Automatic translation: