Denial or Refusal of Withdrawals Casino 1win

I tell you about my case to ask someone to help me, tell me who to turn to to solve my problem

I have a new account at the 1win Colombia online casino, I made the deposit of 100,000 Colombian pesos, of which I generated some profit that I wanted to withdraw but they denied me the withdrawal.

I have three requests rejected and none resolved by the 1win customer service chat agents.

They always give me the same answers.

• What was a system problem?
• To restart the app and try again, to try another means of payment.

The truth is that I have always carried out the correct steps that have been indicated to me and nothing, I think that I have lost my patience. I just want to withdraw mine. At least my Deposit that I make

I'm just waiting for someone to help.

I have a screenshot and proof of what I told you.

If the casino alleges technical problems with one payment method they can propose a new payment method that works for both (this is a term many casinos have in their T&Cs). You should try to collaborate in finding a new payment method, and if still the casino rejects the payment it simply means that the casino does not want to pay, if you are not playing with any bonuses and if your account is verified there is no real reason to reject a withdrawal . Have you already tried to withdraw with new payment methods?

So that some casino representative and other users potentially interested in your case can see your message, you should post it here: https://casino.guru/1win-casino-review#tab=js-tab-discussion

If you think it's been a long time you can register a complaint and a complaint manager will help you: https://casino.guru/complaints

Hello.

As been told already, I believe the complaint is the best you can do momentarily. Just allow me to say this casino doesn't handle players' complaints very seriously. If I may add just a little advice, always do some research about the casino you'd like to visit.

Let's now use Win Casino as an example - have you seen the score given?

https://es.casino.guru/1win-casino-resena#tab=js-tab-reputation

Additionally, it's also best to check ongoing or closed complaints:

https://es.casino.guru/quejas/abierta

I honestly hope the complaint will help you once you create it.

If you struggle with the process, just ask, please.