Casinomarriott not paying winnings (page 2)

I’m trying to submit a complaint on this site but it will not let me go any further than writing it out

Hello there!

Could you please be more specific? There are more steps during a complaint submission process, where you get stuck? Can you send me some screenshots or make a video? (matej@casino.guru)

Could you try to submit a complaint in a different browser? 

I will pass all your information to our dev department ASAP.

It will not let me get past this

Then what happens when you click on "Done"? Nothing?

Hopefully the matter will be clarified and the funds will be returned. It is indeed miserable and one must be really careful that the country from which the casino even has licenses. It is definitely worth paying attention to the fact that one should choose a good and honest casino online , because otherwise the funds can go on its smooth path. Many casinos claim to be licensed in Europe, but after a little research, it may be that this is not the case. You should also try to find those registry numbers and check them against the databases of different licensors to see if you can find the same numbers there. I hear it’s really hard to get money back even through a credit card company if enough time has passed.

Yes nothing. It’s now been 6 weeks today and I’ve still not got my winnings

It’s been 6 weeks today

It’s been 6 week

Also I have opened a claim against CasinoMArriott, they paid me after exactly one month, thanks inside casino guru. Stay away from that mess

How did you get your money please who do you put the complaint too

It’s been 6 weeks they have not paid me

it was a win less than yours: 344 euros

I opened a complaint on casino guru, and magically they replied to my hundred emails that I sent them ...

they apologized for the delay (they invented the covid excuse) and then they asked me for the bitcoin address, and the next day (yesterday) they paid me

They owe me €2400 and thanks for the advice I will the the guru to contact then many thanks

file a complaint with casino guru ... they will help you, they will contact the casino

It's nice to hear that we actually helped here 🙂

I found Ammit91 case here so you can take a look:

https://casino.guru/casinomarriott-player-s-withdrawal-has-been-delayed-2

Hi Daniel I’ve sent a email to info@casino.guru because the complaint system will not pass 2 on your site

Can you still help with casino marriott

Dear Lee.

Yes, massive problems. I have a justified win of €1000 euros. Played through the wagering requirements (although that was a minefield) i calculated to have wagered over €60,000! Made the withdrawal 29th January. Still waiting. Live chat telling me that i must be patient! What a cheek! You never get a reply from finance or promotions or any department, they just ignore you. We must not give up and i'm so delighted to have found this forum. I've even wrote to the UK action Fraud department (luckily i have a friend who works for them who helped push it to the top of the list) i received a reply back basically siding 100% with me. Can share with the group if helps? I served an official complaint against the casino of which they just ignored. The arrogance. I think with this excellent forum we could form a united front against them?

I'm open to suggestions what to do next.

Many thanks.

Mr D Brooks

Isle of Wight.

Dear Daniel,

Yes, massive problems. I have a justified win of €1000 euros. Played through the wagering requirements (although that was a minefield) i calculated to have wagered over €60,000! Made the withdrawal 29th January. Still waiting. Live chat telling me that i must be patient! What a cheek! You never get a reply from finance or promotions or any department, they just ignore you. We must not give up and i'm so delighted to have found this forum. I've even wrote to the UK action Fraud department (luckily i have a friend who works for them who helped push it to the top of the list) i received a reply back basically siding 100% with me. Can share with the group if helps? I served an official complaint against the casino of which they just ignored. The arrogance. I think with this excellent forum we could form a united front against them?

I'm open to suggestions what to do next.

Many thanks.

Mr D Brooks

Isle of Wight.