According to what I see here, you created 7 complaints.
https://casino.guru/buran-casino-player-is-complaining-about-lacking-withdrawal
In this case, you complained about lacking withdrawal methods for Finns. Based on your complaint, we allowed a special sentence in Finnish to display to all players coming from Finland and warning them. You confrimed that you can see it on the website.
https://casino.guru/nitro-casino-player-s-dissatisfied-with-withdrawal
In this case, you weren't happy about high withdrawal fees (3eur). Based on your complaint, we added this information into the casino review.
https://casino.guru/voodoodreams-casino-player-believes-that-his-country
In this case, you complained about a casino that shouldn't accept players from Finland according to information on our website. We contacted the casino and the casino said that the players from Finland are accepted. Then we updated the information on our website.
https://casino.guru/slotzo-casino-player-doesn-t-wish-to-receive-promotional
This time, you were complaining about receiving promotional materials from a casino. We contacted the casino and the casino confirmed that they removed you from the email newsletter and SMS list.
https://casino.guru/amunra-casino-player-is-dissatisfied-with-this-casino
In this case, you generally complained that the casino is bad. You also said "Hi, thats not complain yet. I just wanna share bad experience" You also said that we should add an info into the review notifying players about very long withdrawal process (1 week). Since it wasn't a complaint and one week isn't a long withdrawal process, it was declined.
https://casino.guru/slotum-casino-player-is-having-difficulties-with-withdrawal
In this case, you complained that you can't withdraw back to you card. Then you confirmed that you received your winnings, but you required to give some minus points to the casino. The casino's overall rating is based on many factors (available payment methods included), so there was no reason to add additional minus points.
https://casino.guru/dux-casino-player-s-criticizing-responsible-gaming
And finally the last case. I read the transcript with the casino agent. I can agree that he shouldn't tell you to make another deposit. On the other hand, you were rude to him.
Anyway, the important factor is that you complained about your 200 EUR lost, but then you confirmed that you didn't make a deposit after the conversation with the agent and you didn't ask them to close your account. So basically you played in the casino, lost money and then when the agent didn't treat you as you expected, you wanted your lost money back.
Once again, I believe the agent should approach this differently, but there was no justified reason to refund you the 200 EUR that you lost earlier.
"I make 4 or 5 complaint some casinos about strange behavior from Casino or Casino support. Casino Guru cancel them all."
To sum it up, you created 7 complaints, in one case, you said it's not even a complaint. That's 6 complaints in total where 3 of them were marked as justified so what are you talking about?
"So i am tired to use this site anymore because its not helping me or if i wanna warning other players from some casino's."
You wanted to warn players? We changed the info in the casino review multiple times based on your complaints, we even display a sentence that you created exclusively to warn players from Finland, but it's still not enough?
Anyway, we're grateful for any helpful feedback from players and we often change the website based on the information that we receive from them - that's what happened in your case numerous times.
We also prepare user reviews that will be visible on the casino's review page so anything that won't be a complaint, but it will be something you like to share with others about the casino, you'll be able to write it there.
Edited by author 3 years ago
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