The player from Finland has created an account and deposited funds in to his account. Later, he found out that Finland is one of the restricted countries allegedly. After a closer examination, we rejected this complaint as the casino accepts players from Finland.
VoodooDreams Casino - Player believes that his country is one of the restricted ones.
Amount: €90
VoodooDreams Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
VoodooDreams Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
According to the casino guru, players from Finland are not accepted to the casino. However, I was able to deposit many times before I realized that gambling is not allowed. In other words, the casino takes deposits in Finland but no winnings are paid out.
Automatic translation:
Public
Public
4 years ago
Dear Jarmo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked with the live support, and I was assured that the casino accepts players from Finland. Subsequently, I updated the review on our website https://casino.guru/voodoodreams-online-casino-review. Thank you very much for your help making Casino Guru better. Could you please advise if you have been notified by the casino that Finland is one of the restricted countries? In the meantime, please accept my apology for any inconvenience. I’m looking forward to hearing from you.
Best regards,
Petronela
