HomeComplaintsVoodooDreams Casino - Player believes that his country is one of the restricted ones.

VoodooDreams Casino - Player believes that his country is one of the restricted ones.

Amount: €90

VoodooDreams Casino
Safety Index:Low
Submitted: 22 Apr 2020 | Case closed : 27 Apr 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Finland has created an account and deposited funds in to his account. Later, he found out that Finland is one of the restricted countries allegedly. After a closer examination, we rejected this complaint as the casino accepts players from Finland.

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4 years ago
Translation

According to the casino guru, players from Finland are not accepted to the casino. However, I was able to deposit many times before I realized that gambling is not allowed. In other words, the casino takes deposits in Finland but no winnings are paid out.

Automatic translation:
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4 years ago

Dear Jarmo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked with the live support, and I was assured that the casino accepts players from Finland. Subsequently, I updated the review on our website https://casino.guru/voodoodreams-online-casino-review. Thank you very much for your help making Casino Guru better. Could you please advise if you have been notified by the casino that Finland is one of the restricted countries? In the meantime, please accept my apology for any inconvenience. I’m looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago

Hi, this ok if this wrong information is on your page and you fix it.  Casino dont give any information about country and i dont even ask about it.

You can close this case, thanks

Jarmo

Edited
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4 years ago

Thank you very much Jarmo for your quick reply. I will now close the complaint. We wish you best of luck and please, do not hesitate to contact us if you run into any issues with this or any other casino in the future. 

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