ZotaBet Casino - general discussion (page 3)

Can you show me any legislation that you quote this from? Because when I ask for self exclusion, I should be asked the reason why. My problem is that when I ask. I get a reply from the agent trying to persuade me not to self exclude. Do you think thats acceptable? Just answer yes or no

Based on my previous reply, yes - in case you you did not mention gambling issues, or anyhow indicate you're struggling with the addiction, it's normal for the casino's employee to ry evade losing a customer.

However, if you had mentioned gambling addiction, such a response would have been quite wrong.

It may be that lawyers would think quite differently, yet here at Casino Guru, we focus on fair gambling principles. If you prefer legal optics, feel free to consult with a lawyer, please.

We are trying to be fair and square with you, and we still understand if you prefer a different opinion.

I honestly cant believe you would do anything to come to the defence of the bookmaker. Yous are disgusting

Can you tell me how I get this moved forward in a legal way?

Do you remember the effort I mentioned? This is the part.

Well, in my opinion, it's up to the player to make the request clear. A support worker may recognize a certain signs, but is powerless if the request is just vague.

Please read my previous response. It has nothing to do with legislation. For the rest, I believe I already answered.

Sadly, I imagine it must be hard to admit the addiction, even if it serves solely as an account closure reason. But it doesn't change the fact, that player is the one who requests an action, so I'd say such a person should at least try to be concrete for his own safety.

As I said, if you prefer "legal talks", please turn to the lawyers. We can't act on their behalf.

Anyway, I'm leaving. Take care, please.

I have no idea; you have to discuss this possibility with a lawyer. I'm sorry.

I have a problem with Zotabet, they always want more documents to avoid paying out

Hello, I have a problem with zotabet. They don't want to pay out. Regards

Hello, I see that it is necessary for you to go through the account verification, which you probably can't do according to what you describe. How long does your situation take and what other documents does the casino still require from you ? Were the ones you sent before approved ? 

Let me know.

I am experiencing the same issues with Zotabet - at first I tried to close my account several times by email - they kept emailing back with the same theme ' Why are you not happy? How can we make you stay? - this is not helpful and I do not think it is anyone's business why a customer wants to close an account. I succumbed when they dropped €40 in my account and continued to play. I am now waiting 4 days for a withdrawal -

Hello, it's certainly not the nicest thing if you want to close an account that doesn't happen and the casino is tempting you to play. I would say that such information should be taken seriously and they should deal with it and try to close your account if you want them to. If you still can't get it closed and would like to, you can contact our complaints team who will try to help you.

Regarding casino withdrawals, we give them 14 days to sort out everything important and send you the money. Did the casino also tell you why it's been a while and you still haven't received the money ? On the other hand, I wouldn't worry yet if it's only 4 days and we'll see how it goes. 

Please let me know if you find out anything new.

Don't bother putting in a complaint against a website for not closing your account. Casino Guru don't see anything wrong with this horrible horrible techniques. They actually make it out to be the customers fault. If you read the horrible Radkas comments on this thread

I would urge you not to take unnecessary offense at any of us. We are the admins on the forum and we try to help with advice and recommend players what they can do in times of trouble. 

In your case, you can clearly see why it was impossible to help you: "We reviewed the case and found that the player did not clearly state a gambling addiction as the reason for self-exclusion, which was crucial for us to intervene. We advised him on how to properly request self-exclusion and directed him to our Self-Exclusion Assistance Tool."

If you want to close your account or self-exclude yourself, then it is necessary to mention such things and it also needs to be in some form. It is not a simple matter and should be taken seriously from both sides. 

That is all I can tell you about that.

So I need to have a gambling addiction for them to close my account???

I think your wrong there

I wouldn't say it exactly like that because it's not true but we've dealt with it before, according to the complaint you said you didn't like the page and you expected your account to be closed or self-excluded. Unfortunately, that is not what you should do in such a case and Veronika gave you all the information she could. I'm not sure what more she should have done. 🙁

No people need to see that yous are lying. Yous dont deal with the complaints. So please stop given people hope. My complaint was not handle properly. I begged for my account to be self excluded or closed over 50 times. That is not normal and disgusting behaviour, I have reported them to the gambling commissioner of ireland. I have also reported yous. I could not have worded my email any clearer that I wanted my account closed.

Well, good luck with your case then. If we're not helping anyone, that's your opinion. I think a lot of players would disagree with you, but since none of your complaints were resolved because you either stopped responding or were unjustified, then I understand why you see it that way. Like I said, I wish you the best of luck.