ZotaBet Casino - general discussion (page 4)

If you are permanently self-excluded and the casino sends you emails, I would recommend blocking the address where they come from. What should we do about this kind of thing please ? We are not the deciding body in the casinos who determines who gets emails and who doesn't. 

I certainly understand that the casino shouldn't do this, but if you don't do anything about it, I don't know what you expect us to do. 

You where very quick to defend them when it was my original complaint and still you tell me the things that i should be doing!!! This is just disgusting behaviour from Zotabet, they should respect my self exclusion. This is really bad from your side and the casinos side. I'm not the only one to report this and yet the casino still has a good rating. You can make contact with the casino!

Well, I don't think we defend them, but on the basis of what Veronika found out, she has to be objective. I fully agree with what you say that the casino should take a serious approach to such situations and not take it lightly. And my recommendation was only in the context of helping, because if you don't want to receive emails, I thought of it as a possible solution. You don't have to do that.

Casino Guru should take responsibility here and not list casinos that do not respect the self-exclusion ban. I hold you partly responsible for operators who do not respect OASIS bans.

However, a helpful measure would be not to list operators who do not respect the OASIS blocks at all.

Hi, it's up to the casino what it takes into account and how it manages. We are not responsible for the management of the casino and we have them on our website so that players have as much information as possible when they decide to play somewhere. 

I'm sorry that the casino doesn't take self-exclusion seriously, but what I can offer you in this case is to file a complaint with us and our team will take a look at what they did wrong and what happened. 

You can summarise it to me as well. The casino allowed you to make another account despite the self-exclusion ? 

https://prnt.sc/rB5cfoo0Ba9V you have reacted

This screenshot you are showing was probably kicked because players from Germany can't see all casinos. It's because of regulations and rules that we have to follow as well. 

Anyway, what does this have to do with what we were talking about last time? 

Zotabet is highly recommended! Deposits and withdrawals work perfectly. You will be assigned a personal VIP manager who will take care of everything! Many greetings to my VIP manager James. Everything works great with him.

Hello, I'm glad you like it here. 

But on what basis did you get a VIP manager. I suppose it's not just like that and not every player gets it after registration. What all does he take care of or help you with? 

14 days for a payout???? are we back in the 90s or what?

How do they get good reviews everywhere? They haven't paid out for days, always the same old bla bla. "Payouts must be carefully checked", of course they want the payout to be cancelled... and the player to gamble away the money again, but why? If they don't pay out anyway, I don't need to keep playing...

I strongly advise against playing here

Hello, the best thing to do would probably be to wait until the casino is still making a check on the withdrawal. How long have you been waiting, please? Is this your first withdrawal? 

As for 14 days, we give casinos 14 days because it often happens that KYC is required or technical difficulties may occur and therefore this is the universal time that we think players should have their winnings paid out. It's not instant everywhere and so it may depend on the payment method, third party provider if the casino uses one and so on. Hence the 14 days.

that's ridiculous.....irwin, roket play, betandplay, winspirit, they all need 30 minutes for a payout and you wait like an idiot for days, why should I continue playing here

That's a very good question. And my answer is that you don't have to if it doesn't suit you. If I had to wait a couple of days I wouldn't mind, but if it was more than that then I would wait for the money I have in the casino and not play there anymore. If you don't have problems with withdrawals elsewhere, I don't think there's any reason to keep trying new things. Not everything new has to be better or different.

Scam??

I was fully verified, now they want my Aprils bank statement showing ALL deposits made. Reading trust pilot reviews I haven’t seen anyone get paid yet. Can someone please confirm once I wait till May 1st for my April bank statement that I will indeed get my withdrawls?

Hi, it’s kind of strange that you’re verified in one screenshot, but then they’re missing some document. So they confirmed that it has to cover the entire month of April, right? 

Of course, I’d send it to them since you can’t withdraw the money without it. As for the casino itself, it has a pretty high safety rating and almost all complaints have been resolved. 

If there are any further issues, feel free to come and file a complaint with us, and our team will try to assist you with the withdrawal or KYC process. 

Sound good? 

Sounds good. Thanks.

All right, then.

If you have any updates, be sure to let me know—I’d love to hear them.

I hope it gets sorted out soon.🙂

So they cancelled my withdrawls again, yet approved my documents that they requested for additional KYC checks showing all deposits. Reason being is that they saw transferred funds from my high interest savings account to my chequing account, and I guess this raised flags for them… then they also requested a selfie of me holding my ID (which is understandable), but asking for this, especially this far into the KYC process is ridiculous (keep in mind they already approved and verified my account). Seems like they are just making things up on the fly, and have yet to provide me with what else I need to get my account FULLY verified and get my money. If someone from your team can please help me out on this it would mean a lot. Every time I make a Withdrawl after being told I’m good, I wait around 2 full days and they cancel it. Also keep in mind that it takes a minimum of 96hours for me to make a Withdrawl so everytime they do this to me it’s +6 days. And with the Withdrawl limits set on my account I have to make 3 withdrawls all a day apart.

update: "Please provide the Source of Funds for the money used to make the deposit on April 20."

and

" 

12:23 PM

No, we mean where you got this money from; we're not asking for a document. Simply explain where you got the money from, the source of the funds."

this is absurd. Imagine rejecting a Withdrawl because you have to explain to a live support agent you have a job?