ZotaBet Casino - general discussion

If you want to discuss anything related to ZotaBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Beware of Zotabet Casino. I've been trying to get a payout for a week to no avail. Every time my bank's documents are not recognized. I have never experienced such a casino. Pointless communication with the service. It was a disaster. If that isn't a scam. Just keep your hands off it. They lay out their rules just the way they need it. I've gambled away my winnings with anger, deliberately gambled away. I don't feel like it anymore. It looks very much like a scam.

I'm sorry you've lost your balance in the meantime. It also strips you from the chance to complain, but it does not matter now.

Anyway, do you have any hint of what was wrong with your bank statement? I believe this is crucial so you can be better prepared next time.

I won €500 at zotabet 4-5 days ago and fully verified myself. The verification is said to be "running" to this day. Because of this, of course, the payout does not work either! 😡I think it will never be paid out and that the verification will not be processed at all. It's all scammers in this casino!

I wouldn't be so negative about it to be honest. 4-5 days aren't that much for a verification. I checked the casinos safety index. It's 8.2/10 according to our website, so that's pretty nice. When you check their complaints, they have 0 unresolved and 44 resolved complaints. That clearly shows they care about their reputation and it shouldn't be a scam company.

Just make sure you don't lose your winnings while waiting for the verification. You may also try to remind yourself to the casino and if everything fails, fee free to submit a complaint through our website. It's highly probable that we could help in this case 🙂

Hello everyone!

I registered at this casino around 3 weeks ago and won well. Initially deposited 200 and won around 6000 euros. I was then able to pay out 4,000 euros. Of course they were only canceled because the verification was outstanding. Everything verified and received the go-ahead from support for the payout. 4000 euros were then paid out and everything was approved and paid after 3 days. Great, I thought, everything worked so I continued gaming. This time I deposited around 1000 euros and then shortly before I was actually lucky and made 7000 euros out of it.

A good 5000 euros were paid out on October 3rd and since then the money has been in the pendulum phase. 10 days now! Catastrophe! Well I constantly write to VIP Support and I'm always put off! I should wait, everything will be processed and it will take time because of legal verification etc… But everything is ok and I just have to wait.

But how long is it okay to wait? Especially since there are still 2,000 euros in my player account that I would like to have paid out, but I can't because the 5,000 haven't been processed yet. There is a limit of 5,000 euros per day that you can have paid out. But as long as these 5,000 euros are still in the pendulum phase, no further payment may be made. I have the feeling that they are delaying the payout for so long so that I can gamble away the 2,000 that I still have in the account. But I remain steadfast. At least for now...

who has similar experiences with this Cadino?

Hi, I've moved your post under the casino in question and I'm sorry to hear you've been in a complicated situation. From what I've read, I'd give it a little more time. We give the casinos 14 days to sort it out, so there's still a couple of days. I don't think you need to be skeptical if you have managed to get your money out at the casino so far and be patient, although it's certainly not pleasant to wait. 

However, I also noticed that you already have a complaint and updated it, and if nothing moves in the next few days, our team will try to help you. 

Anyway, support also told you why it's taking longer this time ? 

As for your remaining 2000 euros, I would recommend to wait and not play until you get your withdrawal, because I know that many players will eventually not resist the temptation and start playing with money. 

Could you please update us when the money comes in or how it's going ? 

Hello!

Thanks for the reply!

Yes, I'm still waiting for the payment of 5000 euros that I requested on 3/10. The support can only put you off. Says that it's still taking time, that everything is being processed, that the finance department is being questioned again, etc.

The account is fully verified, I received confirmation and my first withdrawal of 4000 euros was processed and paid out after 2 days.

But now I've been waiting for the payout for 10 days without support giving me any plausible reason for it.

I also asked about the approximate processing time and was told it varies from person to person. Although the terms and conditions say a maximum of 5 working days for bank transfers.

So to me this all sounds like a stalling tactic. Hoping that I'll gamble away the 2000 euros that I haven't been able to pay out yet. Because as long as the 5,000 euros are being processed, no further payout is possible.

So I will definitely stand by my opinion, so that you don't succumb to the temptation to play with 2,000 euros. I think, even from what you write, you didn't. 

As for the withdrawal and the fact that the casino doesn't give you any reason to just wait is a bit sad, but it looks like there is nothing else left. Of course our team will try to help you and we will see how it turns out in the end, because it is not small money. I wish you good nerves. 🤔🤞

Yes, thanks.

I think it's just a stalling tactic! I haven't been playing there for the last few days and am waiting. Even though support answers directly and wants to take care of it, nothing happens. Instead, I get a VIP bonus from support like 80 free spins. Supposedly as compensation for the waiting time. But I won't go into it and just wait and see.

I must say that it is quite nice that you were given a bonus as a way of compensating you for the delay. It is not so common, at least according to my experiences with similar issues here on the forum.

I hope it won't take too long, of course. Let us know how it goes, please. 🤞🤞

Hello!

yes, but don't you also think that the only thing you want to achieve with the bonus is that I continue to play and gamble away my balance of 2000 euros, which I cannot yet have paid out as long as the 5000 euros have not been paid out yet?

This all seems a bit very suspicious to me. Why such a long wait for a verified account where there have already been withdrawals? These happened after 2 or 3 days. Why suddenly so long now?

Hello!

I see that as compensation, which is not pretty common to me. Of course, its qualities depend on associated rules and limitations hence, it is probably your place to explain why this was a suspicious step.

I can't tell you what caused the delay in the verification, but at least it seems the casino is willing to compensate you, even though I understand you would prefer quicker additional verification as quicker withdrawals.

Speaking of which, has the casino ever explained what has happened?

Hello!

No, it's not about verification! My account is already fully verified.

It depends on the payout and no one can say why? All I get is an answer saying it's being processed and I should wait...

What they write is the following:

Hello. We are working on your application. Please wait for further messages from me.

It all depends on our workflow, I can't tell you exact time but I'm sure we will get it done as soon as possible!

Every message from them is one way or another!

I have searched and read a lot about the casino online in the last few days. And it always said that the payouts take a long time but will still be paid out at some point.

Since the 14 days are up on Tuesday, I hope that it will finally be processed and paid out by then!

What I find strange is that they don't give me a specific reason why it's taking so long.

The messages from support also say that sometimes there can be delays.

But without concrete reasons.

I'm not giving up hope yet. But it's not about little money either.

Hello, I know this about delayed payment, don't worry.

I suggest you address the complaint as soon as these 14 full days have passed. Can you do that, please?

Although I still hope you'll get the money right before the deadline!

Some casinos tend to provide quite vague explanations Most likely they feel that giving out far too many details is contradictory. Well, I think they should try to empathize with players more...

You're right; don't give up! As long as the complaint is opened, our Team will cover your back.

For now, I wish you a pleasant weekend given the circumstances. 🤞

I hope that too! I already have a complaint open. And hope that the money will be transferred before the deadline.

That's a real shame because I enjoyed playing in this casino. But if it always takes so long to pay out, I will close my account there after the payout has been made.

Hello!

So miracles still happen! All my withdrawals were approved today!!!And after a whole 13 days…. Yay… I hope everything is credited to my account now. I will report…