If you feel like you're not getting anywhere, don't hesitate to file a complaint.
As for what the casino wants from you, I would simply explain to them what you just said here: that you have a job and that's where your money comes from. Or that you have a savings account and that's where you transferred the money from. I'd say that's pretty common.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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