ZeSlots Casino - general discussion

If you want to discuss anything related to ZeSlots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

There is no customer service available at the casino, no response to e-mails. Marketing works well via email/sms. Deposits work fine, games also work ok.....withdrawal blocked (when making a withdrawal request, the site does not accept data and withdrawal request cannot be made) Login is successful, but the profile information has been deleted and cannot be supplemented. Casino marketing support 24/7

Do you have experience with zeslots.com casino? Has anyone contacted customer service? Has anyone managed to make a withdrawal? Deposits to the casino work well, the site does not allow withdrawal requests. The customer service doesn't answer even though they promise 24/7 and I haven't found a chat on the site.

Hello there. Seems like a messy situation you found yourself in and I'm sorry to see that. It could be really frustrating, especially if you feel that you haven't done anything wrong, right?

This casino is quite new and unfortunately not proven by time, therefore we have no reviews from players. Yet, as you can see, the safety index is pretty low. Please have a look at the article about fair and safe casinos and what do we recommend to players and casinos, and also how to choose a fair and trustworthy casino. You can do it easily just by clocking/taping on this link 👈.

"We believe online gambling should be fair. While this also requires players to act fairly and without malicious intent, it is mostly the casino's responsibility to make sure gambling remains fair and safe for players."

"'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests."

In my opinion, you have done the right thing to reach out to our complaint team, they will do their best to help you out. Feel free to send any updates, here or add it to your complaint of course. We always advice players to fully cooperate with the casino, as it is the best way to come to the best possible ending.

So you have some answer to your emails from the support, yes? You said that you have not played with any bonuses. If you have any kind of proof of course send it to the complaint team, so they can start to investigate what could've happened. Please let us know if you have any news regarding this issue 🙏.

Hey, yes, a really "messy" situation. The casino cannot be contacted and e-mails are only answered with a delay of days, if at all. Due to the special nature of the situation, I immediately contacted the casino guru. I deposited on 19.1 without a bonus and there was no bonus money in my balance either. I collected the amount 2401e and on the same day I tried to make a withdrawal, but the site reported that my profile information was incorrect, including my phone number. On 20.1, the balance is still 2401e and I tried to make a withdrawal, which, however, could not proceed....the website did not allow me to fill in the information and declared the information incorrect again. 21.1 balance still 2401e, withdrawal attempts blocked just like the previous ones. After 18:00 on 21.1, 13e was added to the balance (balance after 18:00 on 21.1: 2401e and bonus 13e) bonus money by the casino and by email they announced "bonus money in the account which can be recycled 35x, after which the balance can be withdrawn". If I understand correctly, the bonus money was added and the recycling requirement was set as a withdrawal condition....that is, real money 2401e to be lost first and then 13e recycling added afterwards 35x and if you get through the recycling, you can withdraw max 10x13e=130. If so, I think it's particularly unfair...so bonus money will be added to the balance and withdrawal will be prevented. On the zeslots site, you can't see information about deposit and game history...the section is there, but it's not in use.

So it's great that you followed the whole process and I assume you have some screenshots of it to provide in your complaint. I find it quite strange when you said you didn't use any bonus. Did you ask the casino where the 13 euros suddenly appeared as bonus money ? 

As for your withdrawals, were they not allowed only because of the phone number you said was wrong ? A response from the casino would certainly be useful, so it's good that you filed a complaint and we'll see where we can get with an explanation. 

Also, it's a shame that you can't see the information about deposits and game hsitory but I think our team will try to get these things if necessary. 

I really hope it will be sorted out and everything will be fine. If you have an update be sure to let me know. 

Yes, I have pictures of the balance on 19.1 when I deposited, no bonus money, 20.1 no bonus money in the balance, 21.1 last picture of the balance in the afternoon and no bonus in the balance. Later in the evening, bonus money of 13e was added...there is reason to suspect that it was added to prevent withdrawal. On 22.1 I received an email, "you cannot make a withdrawal because there is bonus money in the balance and it has to be recycled 35x. I have asked what this bonus is....no answer. I have not played since 19.1 when I found the withdrawal problem. Difficult situation because the casino does not respond and tell me what bonus has been added. Apparently first you should play the balance 2401e to zero....after that bonus money 13e recycling and if the recycling goes through you can withdraw 10x bonus money 13e....130e. This is not real...let's add bonus money and prevent lift

...the profile information had been deleted and when I filled it in, the site reported my correct information as "incorrect" ....yes, I remember my address and phone number....and the casino receives sms marketing messages.

Yes, it seems to me to be quite a strange situation as far as the bonus is concerned. And that's why it's good that you filed a complaint as I said before, because our team will try to investigate your case and see where we get to. 

Kristina has already replied to you and will need a response from you, so you can do that here. 

I hope we can resolve this complicated situation.