Ybets Casino - general discussion (page 22)

This is a really long-going case, as I can see in your complaint, so it is understandable that you feel this way.

Must surely be frustarting.

So, did they put the money into your account already or not yet?

Sorry, but I am not sure if I understand what you're trying to say here.

Let us know, please, if you are able now to file your complaint.

No and im almost sure that they will find another problem again,its the second time they promised to give me the money.At least they opened my account again and spam me with offers via email 😂

Oh, I'm sorry that you still are unable to submit your complaint.

Please write an email to our complaint team and describe this issue well. Hopefully they will be able to help you out with this.

complaint@casino.guru

I'm glad that you are able to keep your humor, that's for sure.

Now let's keep our fingers crossed for the fastest resolution. 🤞

I agree to Wilder's post. The Safety Index rating is completely detached from reality.

Casino Guru presents itself as a platform that helps players make informed decisions, yet they are actively luring players into casinos like this with inflated ratings. How does that align with player protection? It’s beyond ridiculous.

As described earlier in this thread; In my case, Ybets claimed a "game review" was taking place, but when I contacted NetEnt, they confirmed they had no communication with Ybets/Immersion at all. Ybets ignored my emails, never provided any updates, and gave me nothing but vague responses in live chat.

To this day, I am still waiting for Ybets to send me the supposed game review, which is still the most important part of my complaint and the reason it should still be open really. My complaint wasn't only about the money of course... it’s about the fact that Ybets has completey failed to provide the information they claimed justified blocking my withdrawals for over 1 month. As a paying customer, that is the least they should be required to do.

And as you might have read, after more than a month of silence, I gave up and played the balance—only for my complaint to be closed because "there was no money left to fight for." Again, Casino Guru completely missed the point. Ybets falsely claimed a provider review, blocked withdrawals, and refused to communicate. Yet somehow, none of this impacts their 9.4 "Very High" Safety Index. Yay.

I did the same thing, after seeing how ybets works I instantly realized that I would never see the money, and I played them all. The problem is not that I played, the problem is that after I filed a complaint here and after giving it the lowest score, I found out that they closed my account as if I had violated the TC. Since then they don't want to answer me, they only close my chat after email. The high score they have encourages other players to deposit with them, that's the big problem.

Hello, what I want to tell you is that I have done the same steps that you have indicated to me, which were the same as what I was already doing, this time I closed the session and logged back in with my email and password, it does not work for me.

Hello,

I understand your frustration.

If the complaint is about lowering the Safety Index - which means the probability of whether the casino is going to pay out winnings - it must have a disputed amount so the severity of the situation recalculates the Safety Index. It's a math. Take it from the other perspective: How do you determine whether the casino is going to pay if the players lose the money? Believe I really understand your point; so many players think it is enough to show that it all has been taken so long, but that is not the point of the complaint process. The point is to investigate why; only then may the consequences follow.

I imagine it is hard, yet once anyone starts the complaint, it is important not to lose the money until the very end. Only facts proved through unresolved cases may result as you hope. I'm sorry.

Then I believe you should take screenshots of the issue, or even make a video of it, if possible. Then send it to our complaint team, and they will try to find out what may cause it.

Could you try it, please?

This response still avoids the core issue. My complaint was not just about the withdrawal—it was about Ybets falsely claiming a "game review" that never happened (I do not need to explain this part again) and refusing to provide any proof or communication. That is a fact that remains unresolved, regardless of whether the balance is still there or not, agreed?

If Casino Guru's system only lowers the Safety Index when money is still in dispute, then it's fundamentally flawed. A casino can stall payouts with fake excuses, ignore player inquiries, and as long as the player eventually gives up, the casino’s rating stays intact? That logic enables bad actors and misleads players into trusting a site that operates in bad faith.

I didn’t "lose" my money; Ybets made it impossible to withdraw it, then ignored me for over a month. The least they should do—even now—is provide the game review they claimed to be waiting for. But they won’t, because it never existed. And that alone should be enough to question their integrity, right?

Hi, I have sent it but it won't let me upload the file, only the screen recording is missing, because I don't know what else I can do, and time goes by and my money is still there withheld and I don't know if they will pay me 🥹🥹😫

I also got scammed by this casino. I trusted the safety level that was indicated in casinoguru but it's totally offf. I even made a successful minor withdrawal (100euros) just to check the procedure and it was almost instantly completed. Then, after i made some deposits i asked for a new withdrawal (again, not much money) and after 2 days my withdrawal was canceled with the same excuse of "checking with the provider"

Unfortunately, we are not able to do anything about all this anymore, as it was explained to you before.

I'm sorry for your bad experience.

So have you sent everything to our complaint team already? They will surely get back to you as soon as possible.

Also, what came to my mind is that you should try to file the complaint from a different browser.

Last time I had some issues with Chrome and switched to another browser, and all was working alright.

Could you do that, please, and let us know how you go?

And may I ask when exactly they informed you about this, please?

Sometimes it takes a little bit longer when checking with the game provider, you know, and I hope that everything will be done soon.

Dear Romi, thank you so much for the reply, and for thoroughly reading my post(s).

At this point, like you prove with your post, it’s clear Casino Guru is unwilling to address the fact that Ybets fabricated a game review to delay payments. Ybets have been lying, ignoring all requests¨, and still refuses to provide any explanation.

I still need the outcome of the "game review", of course, do you think I (and all other complaints) will get these reviews? Maybe Casino Guru will get them too? 🙂

Hello.

First post here, and I'll try and keep it "short and sweet"

What is the deal with this YBets Casino?

I made an account at Inmerion, and my account was migrated to Ybets (Never signed up to this website) but I've been able to use my Inmerion account, to play at YBets.

Well, after watching a "Mr Big Spin" video, where one of the viewers asked about it, he said he doesn't play at YBets due to max $1000 a day withdrawal limit!

This got me feeling some kind of way, due to my deposits being more than $1000 at a time... and NO one, support, VIP, no one said that the withdrawals are capped lower than my deposits.

I feel like this is a predatory act from the casino, and they should be telling high deposit players that IF they win, they'd be waiting days or weeks (even months) to withdraw any winnings.

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Also, just to question the rating of this website -

I am a self restricted player under Gamstop and Gamban. Yet I've been able to deposit over £5000 cash, in less than 24 hours, without a single request from their website in terms of any KYC...

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This leads to me the conclusion that this website is infact predatory, and players aren't intended to be able to beat the house in this casino.

Wow. Crazy!

So CasinoGuru infact sides with this casino? Am I reading this right?

I hate to agree, but this is very likely the case.

How much are Ybets paying per succesful sign up here? I'd guess more than their competitors with how they're being protected.