Ybets Casino - general discussion (page 23)

Stop playing at ybets, actually stop playing at all, all these online games are addictive🥲

2 days after i asked for the withdrawal I saw that it was cancelled by ybets . While at the meantime they were all "don't worry, it sometimes takes 24 hrs for the processing of the withdrawal", or "don't worry it sometimes takes 48 hrs for the processing of the withdrawal". I didn't get any feedback from them, until i reached the 24/7 chat support when they informed me about the "investigation " (the screenshot i shared with you earlier). Yesterday i sent an email to their support stating this:

And they answered this:

As it was explained to you many times before, and this is really the last time I am writing to you regarding this, our complaint team is not able to help you with your withdrawal or verification if there is no remaining balance left.

We're sorry that you have experienced such a situation, and if you need any other help next time, we surely will do our best to help.

I'm sorry for your experience at this casino, but may I ask if you have informed them about your gambling addiction, please? Only that way should they know that you are self-restricted, because they do not operate under the UKGC.

In most of the casinos, the KYC takes place only when withdrawing the money, and even then, if you don't inform the casino about your problem, they are not able to know about it.

As I said, I am really sorry for your situation, and please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

I believe that it is really necessary to read all the posts and the complaint of this player to understand the whole situation.

Thank you for the update.

I hope then that the whole investigation will be finished as soon as possible. Please let us know if it takes longer, and our complaint team will intervene.

Just please know that we are not able to get into this before the 14-day time period passes from the date you have requested your withdrawal.

Please keep us updated.

Hello Casino Guru Team,

Just an open question to all of you:

Has Casino Guru even once asked YBets to provide proof of a gameplay check?

I presume not once.

Also Radka pointed out in the post I’m responding to:

"Aside from that, players tend to forget that this forum is mostly about complaining and 88 cases in total is pretty much nothing compared to the casino size. I understand some of you are now dealing with a complicated situation but it is nothing so unusual for a bigger international casino."

Lets forget for a moment the capitulation of the Guru Team when it come to YBet’s scamming, how can one square the idea that most players come here to complain yet YBets has a majority of 4-5 star reviews that magically profess lightning quick withdrawals and great service 🤣🤣🤣

How can I go through each and every review and know weather it is legitimate or paid posting/AI created bot posts and Guru can’t figure it out with their knowledge of such things?

I know affiliate fees pay your bills but have some decency and stop legitimizing the bad behaviour of YBets and its undisclosed sister company Immerion Casino.

Hello

I think you can find anything relevant within all the ongoing complaints. Since I do not resolve complaints and also do not have time to make notes on how each complaint progressed further, you are welcome to investigate.

Regarding the reviews - pure honesty, a small team of maximally four people against bots, hired "players," campaigns, AI assistants, and so on... It has become part of the business, and we are not able to detect each possible biased action. Today I spent almost 2 hours investigating a group of 4 casinos and most likely fake user reviews. Have you seen the socials recently? The most common adverts are AI bots and tools to create these amazing miracles for anyone in a few clicks. AI is being tested on our forum too, just so you know.

Well, this is the current downside of precious AI and real testing environments. Almost anything feels suspicious today; we do what we can to identify patterns and keep the user reviews clear. 4 persons against the commercial reviews. It's going to be just worse.

My withdrawal arrived in 2 hours! Didn’t expect such speed. The casino is great so far; let’s see how it goes.

That’s the hook. Win something substantial and the delays will start

That is great. Which payment method have you used?

This I clearly a bot as you can see from the other posts in it’s profile

It's getting ridiculous...Scam casino with a 9.4 safe rating

What happened, buddy? Are you out of your mind?

No, man, I'm still waiting for them to put my money in.

money in the account but the way I see it they will delay it for a long time

Still nothing. Can't you guys see that this is a scam casino while you guys give a 9.4/10 rate??? Can't you read the TERRIBLE reviews that keep on coming? Can't you see that the almost all of the excellent reviews are bots or dictated by ybets??

I don't believe that out of thousands of messages from people who have cancelled our withdrawals and given us problems, you are the only person who has not only received it but in two hours, I'm sorry but absolutely no casino gives it to you in two hours, so I don't know what this casino is trying to prove but I don't think anyone believes it and we all think you're a bot.

I'm having a hard time seeing you guys. I'm trying to get out of here and make a withdrawal from December 14th.

Well, I've been here for more than a month and the only answer I get is that it is being verified and that it normally doesn't take more than a month, and others tell me that they as agents don't have that information so it doesn't take long to determine which one is correct.

Hello,

We are aware of the situation. Sadly, it is not up to us forum admins to change the Safety Index. I understand it sucks literally. First of all, the complaints must be closed as unresolved.

When it comes to user reviews, seeing fake reviews is one thing; gathering enough proof to explain why the review is retroactively rejected is another side of the responsibility we hold.

Nothing is that obvious and that simple. I wish it were.

But the user review has no impact on the Safety Index so even if the reviews are not genuine and - I believe the majority of players also browse the forum and also the complaints, not just the user rating - it won't help any casino to improve the "score."