Winz.io Casino - general discussion (page 2)

Hello, it would be best to ask support or live chat about the bonus at this casino. However, I also found the information that "bonuses are not available for all countries".

So maybe it would be a good idea to find out if you can get them. Let us know. 

Heh, in my dispute, winz.io directly admits that it confiscated the winnings because they decided to change the regulations.

I have no idea how you can have winz.io with a rating of 8.7 and give them a high trust rating, how such practices border on scam.

Practically the last 4 disputes concern the same thing, i.e. 2 players from Poland (including me) and 2 from Germany after adding their restricted countries and winz.io did not want to withdraw the money.

Only 4 players reported it here, but I bet they must have done it with all players from these countries, which means they stole a lot of money. And in this way, you can endlessly add countries to restrictions from time to time to have a basis for stealing money. After all, it's just a scam and shouldn't have a rating higher than 5.0

You really should lower their ranking for your own credibility.

Hi there,

Rest assured, once the complaint is properly closed, consequences will be inevitable. Especially if our complaint specialists decide the casino was acting in bad faith.

At this point, however, your complaint has not reached its final stage. Technically, the complaint handler did not respond to the casino's comment, as you may see.

Thus, the safety rating remains the same. for the time being

I'd like to thank you for your note. I think it's good to mention the associated part from Casino Guru Fair Gambling Codex:

"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.

Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level."

Our specialists are well aware of this codex, so don't worry. I'm sure a proper response will come soon.

Just be patient, please.

I have passed verification, the conclusions are rejected. The support says that the verification has not been completed yet. The duration of the check is unknown, no other information is given.

upd: After posting the complaint, I wrote to support again, they replied that they needed to make a withdrawal request again. Within half an hour, the withdrawal was approved. They also replied that the restrictions have been lifted, I can continue to place bets and make withdrawals

Hello there. So do I understand correctly, that you have received your money, is that right? I can see your complaint as well, I am just not sure if you have actually got the money. Could you please update us, so our complaint team has better understanding what they should do next. Thank you in advance.

That's right, I got it

Hey. So that's great. Could you please update our complaint team, as well? Just to inform them, if they can close your case, or not. Just do so over here 👈, please. Are you thinking about writing a review about your experience, perhaps? It could actually help other players. If you decide to do it, just follow this link, please.😉

I have informed the complaints team.

Thanks, it was certainly appropriate so they could close it. Do you think you will give this casino another chance or not ? 🙂

I left a small amount there, I'll try to use it again

So that's pretty wise I'd say. You don't lose much, and if you don't win, you know how it was. 

Anyway, I hope you manage to win even from the small amount you have left and I would like to see how the withdrawal would go in this next case. If that happens, feel free to share with us again. 

I wish you good luck. ☘️

Thank you, I will share my experience of further use of the casino.