Winsmania Casino - general discussion (page 4)

We are, actually, not siding with any casino, as you are trying to say here. We are mostly on players side, whenever we have a good proof that a casino is not being fair. Of course, it always goes also the other way around, whenever we believe, after seeing the proof of that, that a player is trying to "harm", in some way, the casino, we will turn to its side. We believe in fair play, and that is what we are trying to achieve here, in Casino Guru, really.

We always try to "examine" every user review, which comes to our hand, and not to let slipped any fake ones. I do not know, how the other sites work, to tell you the truth, I can just speak from our point of view.

I really am sorry for the complications you're experiencing at this casino, an am sure our team will do whatever it's in their hands to help you out. There is no need to do any accusations, though. We are here to help players, for free, and willing to do as much as possible to achieve the best solution.

don't just play there alone......

Sorry, was this comment meant for someone specific, perhaps? Try to use the "reply" button next time, so the person can be notified.

I have been waiting a few days now for my withdrawal of 250 pound online chat don't reply to me anymore I also have 3 thousand in account which I can't withdraw untill the 250 as been processed what can I do. The site is winsmania. Casino guru can you help me.

May I ask how many days are you waiting, exactly, please? We actually give casinos 14 full days to proceed the payment, especially if it's the first one. Is your account fully verified at this casino? Will wait for your reply.

Oh ok it is my first withdrawal and only done the 26th i didnt knoe it could take up to 14 days or is that just how long you guve before getting in touch. when I read reviews I became worried I spoke on live chat Friday they said by end of day then they would not respond to me then did today and said same thing but still nothing. Yes I am fully verified

As I previously mentioned, this site is fake and they will never pay anyone.

he is right they don't pay

Yes it's as you say, we give casinos 14 days to sort out the withdrawal process and if that doesn't happen then we contact the casino once our team has all the relevant information from you.

So you'll have to be a bit patient, as there are holidays and so on. I strongly believe that you will get your money as soon as possible. 

Of course, if not, be sure to let us know, we'll be here. 🙂

Hi, I see that your complaint is still open and Petronela is waiting for an answer. Are you still interested or not at all ? 

Ok thank you

You’ve been scammed mate, they are as fake as they come.

I’ll just have to accept the lost from these criminals.

Our team is actually waiting for you to update your complaint, so, please do so as soon as possible, otherwise there will be no possibility to get it solved.

Good evening, I want your help, I want you to help me with the casino, I can't find a way to make a deposit, the first deposit was given to me and the welcome bonus, I lost it and I burned the bonus and I reached a very good amount of 5840 euros and today at 4:30 when I logged into my account my balance is 0 the money has been taken out of my account I called the customer service representative and she doesn't tell me anything the only thing she tells me is to write to imail S upport@winsmania.com we have a big problem when we get to a good one how much they don't give us the money we have lost thousands of euros I am waiting for an answer only you can help us thank you very much

Sorry about the issue you are having at this casino. Have you gotten any answers from the support team regarding all this, perhaps? Did you request a withdrawal, and only after that did your money disappear from your account? Am I right?

Will wait for your reply here.

My money disappeared from my account customer service is not polite at all they don't explain anything they just say send messages and we will get back to you I have sent 2 messages no response I am very disappointed

Please don’t fall for this scam casino

I warned people not to play here

You won’t get a penny out of them

he's right it's a casino.........

Thanks a lot, I didn't know they are scammers