Winsmania Casino - general discussion (page 5)

You still haven't managed to get any answer from the casino, so why did this situation arise and what happened ?

Since you have a complaint, our team will try to help you and hopefully they will succeed. 

I will wait for an update if there is one.

Nothing no response I have not received for 7 days this casino is a scam they told me they will respond to my email and they still have no response all they email is to inform me about a deposit bonus

That's not the way an honest casino should behave, I think, and they certainly shouldn't let a player go a week without an answer when they've told them they'll let them know and write them off. I think they will lose more players this way than they keep. 

Since we don't have anything new, the only thing we can stick to right now is to complain like I said and wait and see what the team finds out. I would be very happy if the casino would express an opinion, but I don't know if it will happen if it hasn't done so yet. 

Anyway, Nick will do everything he can to help. 

Thank you very much I'm very disappointed they don't answer me at all all they do every day is send me messages about deposit bonuses nothing else

Yes, it's even sadder if they can't give you an answer to the problem, but the bonuses are still coming to your email. We will have to be patient and hopefully this will all be sorted out soon. 🙂

Yes every day they send me for bonus and about the issue that the money disappeared from my account they never answered me for many days

It would certainly be useful to know if they are investigating or similar to give you at least some reassurance. This way it looks like they don't respect you at all and ignore you. I don't think that's the best approach. Anyway, we'll see if our team can find out more.

Sorry rina, you ran into scam. The withdraw section on their site is only for show.

There is no evidence of

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Has ever processed any withdraw, maybe they have paid someone in the past.

There was a case where someone was stuck thousands, then they paid her 250$ withdraw. It was probably because they calculated they can juice more out of her in the future.

The sooner you understand you got scammed, the sooner you can move on with this unfortunate event in your lifespan.

Quite a negative view, but with your experience I am not so surprised. Anyway, let's not throw in the towel just yet and wait and see if another player doesn't get the money or how the casino handles the whole situation. I hope it will turn out well. I would be honestly happy. 😕

They simply do not want to verify my account and therefore I cannot withdraw funds. I need to verify the address box, and I have already uploaded 3 different bank statements and they deny it. Support tells me to contact them by email. I contact them by email and upload more information, but no one answers either. It's a scam.

You basically answered the questions I wanted to ask. It's always good if the casino tells you what's wrong with the document so you know what to send. Sometimes it might be the format, sometimes it might be that they don't see it well or that there's something specific missing.

But if you can't get a response from them it's not nice and I've seen a complaint in a state where our team will look at it and check.

I hope we can help you.

They are thieves, I was winning a large sum and the money disappeared from my account.