WinOlot Casino - general discussion

If you want to discuss anything related to WinOlot Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello

I have played a lot of money to get a withdrawal of 5000 euros, and I have been waiting for my withdrawal since 01/19, 4 business days have already passed after delivering all the documents they have asked of me, now they don't even answer my emails, they are things starting to smell bad.

Might you help me ?

Thank you

Hello. I can understand that to wait for a withdrawal for days could make you somehow more skeptical and maybe start to be suspicious. I just would like to say that when it comes to the first withdrawal, it should be a more time-consuming process than usual, and therefore in this situation to wait 4 days is quite normal. I can see that you have already submitted a complaint. If you have any additional information, please do provide those. In the meantime maybe you will be interested in how the complaint procedure is done and what to expect, so this article 👈 will surely help you to better understand that. Let us know when something's on your mind, ok?

Hello, I really don't know what to do anymore... I've been trying to close my account for 3 days on the grounds that I have a problem with gambling addiction... but the casino winOlot isn't interested... I've already sent 5 emails and was probably 10 in support (no one wants to help) ... I advise everyone to play there because if they don't manage to close an account ... how are they going to handle a withdrawal 🙈 ... I hope Casino Guru can help me (I have screenshots of the whole story ) I've been able to permanently close my account in every casino so far, but WinOlot casino is totally in the way.

Hi, if you are unable to close your account and the casino is ignoring your request for more times, then I wouldn't think twice and file a complaint with us. You can do so here on this link. 

I will also include a guide with important information on what you can expect from the complaint process. 

Furthermore, does the casino communicate with you about your request or does it completely ignore it ? 

Also, when you talk about gambling and gambling problems, I can share a guide where you can find out helpful things about responsible gambling.

Of course, I hope you will be able to close your account as soon as possible and our team will try to help you in this situation. Fingers crossed. 🤞

Thank you very much… I did. I hope you can help me, I really don't know what to do. The customer service only communicates with me, has been telling me for 6 days to be patient and the responsible department will contact me by email (but nothing happens) . Doesn't feel like they'll ever close it. It's very nerve wracking to talk to customer service every day and ask them to finally close my account...

I see you've sent a few emails and since they haven't replied it's quite sad. I think such a request should be taken seriously by the casino and not lightly, so since you have filed a complaint, our team will try to help you.

Kristina has already replied to you, so you can respond back to her. Just click right here to update your complaint. 

Hopefully this will be resolved as soon as possible and you will be able to close your account. If anything changes let me know.

Hello, first of all thank you for the help and of course as soon as something changes I will let you know and yes, I also find it very sad that this casino doesn't take the matter seriously.

I have now received an email that I should send them documents (to verify myself... as if.....do I have to answer it? Since when do you have to verify yourself if you want to close an account.. this casino is killing me 😥

You're welcome. 

As for the casino wanting you to verify yourself, I would probably cooperate. It's not completely common, but it's nothing that the casino would violate, so you certainly don't have to worry, and hopefully it will only go faster from here on. 🙂

Yesterday I sent a new email where I rephrased everything a bit (thanks to Kristina's tip). I just received an answer... that now you just want to know the reason... I replied straight away... (🙈even though I've already said the reason 10 times ) hope it will be closed now .ps .. I don't know if my emails have reached Kristina (that's why I'm posting most of it here .. best regards ✌🏻ps but just the fact that you responded to the email gives me hope

update 😔they insist on verification... I don't see the point in it (pure harassment)... should I just leave the account open? Doesn't that make more sense than sending them such confidential documents? My trust in this casino is over (I've never had to verify myself to close an account) so what's the lesser evil? Are you really advising me to verify? Who guarantees me that it will be closed then? I really don’t believe in it 😔… kind regards

I think she must have received and read them and when it is your turn, she will answer your complaint, so no need to worry. Of course, if there is a problem, I can discuss it with her, but for now I think everything is fine. 

Well, let's see if they can close your account and I firmly believe that they will.

Think positive. 😊

Yes, you already told me that information. I also asked my colleagues and they informed me that it's not usual for the casino to ask for verification documents in this situation, but it's not wrong and it's fine. 

So as I recommended, I would cooperate and you have a complaint so as long as the casino doesn't close your account, we would still try to help you. 

Well, I would deliver the documents to the casino and we'll see how it goes from there. 

You think you can manage that? 

Ok then I know, I try to think positively, because the problem is... even if I wanted to verify myself, they ask for a electricity or electric/internet bill etc with my name on it and I don't have anything like that because my husband pays for all of this. Thanks for the nice answer 🌻Ps 🙈 Maybe it wasn't smart of me to give this a bad rating. Best regards

Have you tried to explain this situation to the casino and do you have any other alternative you could send ? These are normal documents that the casino asks for. 

Also, you're welcome, I hope you can resolve this saga as soon as possible. If anything we are here. 🙂

hi... casino didn't respond to that... but that's ok, the case is taking too much of a toll on my health and even if I could (which I can't), I wouldn't verify myself there. I'm sure that the casino could have closed my account within a second (like all casinos have done with gambling addiction) I thank you for your help but I think we should close the case as unsolved because I have no strength left. Kind regards 🌻

Hi there.

I'm truly sorry to hear that. Did you also consider that leaving this matter unresolved now may harm you in the future? My point is that we should try to get your account closed to prevent possible uncontrolled deposits.

Of course, the decision is yours to make. Take care of yourself, please.

Hello 🙋‍♀️ don't worry, I won't make any uncontrolled deposits there... and I won't send them any documents because they supposedly only then can close my account...🌻✌🏻I'm out, all the best to you all.