WinOlot Casino - Player’s withdrawal is delayed.

On the 19th, I requested a withdrawal of 5000 euros after making sizable bets. The next day, they asked me for documentation, to which I responded quite promptly. However, since then, they have not gotten back to me at all. The withdrawal has literally been 'pending' for four business days now, and they have stopped responding to my emails altogether. The situation is starting to smell fishy to me.

Dear Patriaca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

They just paid me, but the customer service is very bad, never reply, won't play anymore

Do I understand correctly that the entire amount of 5000€ reached your bank account? May we consider the issue resolved?

Dear Patriaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.