Winnita Casino - general discussion

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Good morning I have a problem with WINNITA! For a week now, instead of giving me credit, they have been telling me that the documents are not of good quality! Apart from that on their website the terms and conditions say that they can ask for documents on a win of over 1000 euros! They should give me 300 but instead they always give me the same answer for the documents, so they don't give me credit! All documents are visible and I believe it is a scam in this case! Has the same thing happened to anyone there? And what should I do in this case? That what's happening isn't right? A thousand thanks

Hey there!

I'm glad you haven't kept this issue private. Let's talk this through to find a way out. 🙂

Sadly, I didn't find a part in their Terms and Conditions that said that only when you win more than a certain amount will the KYC be conducted, so I will put this aside for now.

Casinos usually need to fulfill the KYC (Know your customer - verification process) in order to confirm the player's identity, which results, if passed correctly, in a successful payment. Thus, you need to try cooperating with the support. At this point, I'd like to say that if you keep sending the very same pictures or photos to them, you won't get too far. If I'm not mistaken, the support claims their quality is of a low grade.

Have you tried providing them with a better version of the same documents?

In my opinion, your situation stands like this - the casino won't pay you unless you pass the verification. Because of that, it's crucial to follow the instructions given and provide the documents in a proper way and decent quality. No one can do this on your behalf, so keep sending the very same versions, yet expecting a different outcome does not sound like a solution.

Feel free to share the exact casino response along with a list of documents and formats you have tried so far, please.

I'd say it's concrete and should prove constructive. Do you agree?

Let's try that. 🙏

Thank you, but since the answers in their chat were always the same, the last time I tried to send only 1 document and the card is also the selfie and it was finally successful! I will have taken 70 photos and 100 selfies for better visibility! Luckily it went well! Thanks again !

It worked eventually, didn't it?

Oh, that's a relief! 🙌🚀

I had no idea it took you so many attempts, but I'm really glad you finally made it.

Do you perhaps have some tips for players who might go through the same process? I'm just asking out of curiosity. It must been a terrible experience, and I'd love to spread a bit of prevention. 🙂

Who knows, someone might find it handy.

Good evening! I reached platinum level on winita! I am now entitled to many things including 70% on every deposit! When I asked if I wanted to activate this campaign, they replied that only some segments are part of this campaign (obviously I'm not)! But if it is written that I have this right, why do they deny it to me?

In such cases, players should always discuss this with their support regarding this issue. We cannot be of any help, as it is only up to the casino to determine to whom they give any VIP level.

Have you confronted them yet?

Of course I've already had 3 long conversations but the answer is always the same! That I am not part of the user segment! To my question why no one gave me an answer! What do I have to do?

As I already told you, unfortunately, we cannot do anything about it. If the casino doesn't allow you to, I am really sorry. I know that this kind of thing shouldn't happen, especially if you reach VIP status.

You are very welcome to write a review describing the whole situation so other players can be informed about the actions of the casino, and maybe it'll help them better know what to expect. Here's the link to do so, if you wish.

Let us know if anything changes, please.

Thank you for the reply! However, I am very sorry about this situation! It doesn't seem right to me that someone spends money to get to a certain level, then receives a response like that, without even a justification as to why! Then the link doesn't open to write! Thanks again, but I don't think I'll get a positive response from them! And I've been trying to ask for a justification for a month! And since I reached platinum level, coincidentally I no longer have any bonuses available! This is the gift from lotus for those who have reached the platinum level! No bonuses, no promotions, and obviously the 70% campaign on every deposit that is written on this level is not there for ME!! Really disappointing!!!

I surely understand your frustration and disappointment, of course. It is not ok at all, in my opinion as well, but sometimes we really do have our hands tied even though we would like to help.

This makes me even more angry! Because no one has an answer!

I would be furious too.

Look, I've been thinking. We have a team of dedicated specialists ready to resolve players' disputes. It's completely free of charge, the only thing needed is your cooperation. There is however a catch, specifically in this case. The complaint process determines whether the casino has or has not acted unfairly, our approach is that casinos are free to decide who is eligible for a bonus or special offer, simply because this is something players are given for free. I feel your situation is not that easy. If I'm not mistaken, you've been playing and depositing continuously to reach a certain level because of its advantages, at this point, I'd say, it's quite similar to issues with deposit bonuses for instance.

So, if you want this whole situation to be reviewed by our specialists, feel free to submit the request here 👈

There is a fair chance it won't be accepted for the aforementioned reasons, however, there are no risks or consequences. I can't promise a solution, but I would try that.

If you need to see some examples, browse the complaint site 👈

Any thoughts, perhaps? Just ask.

Thank you for the message! Unfortunately I can't go into complaints!

Good morning, I also have problems with winnita. I win, I do the verification to have only withdrawal. I'm super VIP, so I'm entitled to quick withdrawals. After 3 days I pass the test. The verification pass notification arrives. I think, hurray pagan. But no, after 24 hours they also ask for other documents (nb. They don't help you with anything in chat). He uploaded other documents, after a day the documents were no good. Then, I try again, now SIXTH day, still waiting for the verification. Can I be sure that they will pay later? Do you have any positive experiences with this? Thanks for help

Look, they drove me crazy for 10 days! Send your identity card front and back! The photo taken on the flat surface! Then your card with which you load the deposits front and back! (the visibility six numbers must be the first 4 and last 6 if I'm not mistaken! Then a photo or selfie with these 2 documents in hand that are visible! Then they pay you

But what other documents are needed? Then...you see that it doesn't matter whether you're a VIP or not! They only recognize rights to certain segments of users! So, quick withdrawals....forget it, 70% on every deposit.....forget it....! However, let me know if you have this right after they pay you! Thank you

No worries at all. We are here if you need us.

Is there any update from the casino by now?

Hello. Have you managed to get the verification done? If you need some help from our complaint team, please let us know, and hopefully we will be able to get it solved.🙏

Nothing! Before getting to this level there were always promotions, bonuses! Now no longer! And my 70% deposit isn't there either! We see that those who reach the platinum level are punished not rewarded! And it's better that others know too! Then the assistance is terrible!