Winnita Casino - general discussion (page 3)

HI,

no no update, I even sent the bank card where the card number is evident, but they continue to decline, I no longer know what to do to be able to withdraw my money rightfully, but can some authority intervene?

excuse me but for the umpteenth time they refused even with the screenshot of the current account, here it is bordering on the ridiculous!!! I wonder but how can they operate similar casinos without everyone being arrested??? they continue to respond generically without specifying anything except that the withdrawals are blocked, but they do not want to accept the request with the hope that I play them all!!! tell me what I can do!

I can see that you are really frustrated by all this, but on the other hand, the casino needs to verify you. KYC is very important process and they have to do it.

If the casino repeatedly refuse to accept the documents you have sent them and does not explain to you what you should do so these documents can be accepted, there is unfortunately not much you can do right now, but wait.

So, in this case, I suggest you wait for your complaint resolver to get in touch with the casino representative and try to resolve this.

Please be patient, though, as we have many complaints submitted on our site and our resolvers are really busy with all of them.

Veronika will get back to you within the timeline shown on the timer in your complaint, for sure.

I understand the verification and everything but when you send at least 30 times all the documents that perfectly certify your identity it's a joke, nothing more, why don't they ask for the verification in deposit? They make sure that one gets tired, replays and loses what he won. we are serious and honest this is the reality and like me there are many users with the same problem just look at the reviews

So, hopefully, we'll be able to find out the reason the casino is doing so and everything will be explained soon.

Usually there are not many casinos that would verify players when they deposit. It actually could be seen as a waste of time, to tell you the truth, really time-consuming for them.

Just imagine all the players who want to try the casino, deposit some amount, and play, and then decide that they don't like the casino for various reasons, so they leave and never come back again.

If the casino would verify all these players, it would be really a waste of time, don't you think so?🤷‍♀️

That is one of the reasons that the verification process starts when withdrawing.

Do you get the point there now?

I understand the point perfectly, but does the system they use seem logical to you? Therefore they cannot prevent withdrawals and make useless excuses to hope that the player replays them and loses them, which is always systematic. I recommend playing on ADM casinos, and waiting for the account to be verified, after which you no longer have any problems

I can't really say if the system is logical, for sure.🤷‍♀️

I believe that every online casino has to do the KYC because they are not able to see the player as the real casinos do, to prevent any issues.

We usually give casinos 14 full days to proceed with this because there can be many factors they need to deal with whenever verifying all the players.

Unfortunately for vulnerable players, it really can be difficult to keep the money in the casino account, and they play them down, as you said, but in many cases, the casino can't be blamed for it, actually.

I'm really sorry that you have to go through this kind of experience, though.

I wanted to express my regret that you had to go through this and hope that you are doing well in spite of the tragic conclusion to all of the challenges you have encountered. Do you now prefer to stick with the ADM-licensed sites? If I may say it was truly a good suggestion.

Well, there is no need to return to this unpleasant circumstance, of course. I just hope you're doing well!

So ... a site where they only take money without ever paying a single euro ... I play 3 messi shining crown ... never seen the 5 sevens ... and believe me that a week I have uploaded more than 500 euros ... just for ... this game is a big scam

Don't play this site... a big scam... someone who plays a lot... never seen such a lousy site... total scam... and it should be reported

Did you mean rtp is low?

Hi, I'm sorry to hear that you didn't manage to win at the casino. But unfortunately, the casino always has an advantage over the player who loses his deposits here sooner or later. If you're not doing well and you feel like things are not going in the right direction, it's probably best to take a break or not play. That's probably the best thing to do. 😕

Don't play... I think they intend to close with all our money. I personally have been waiting 1700 for 36 days.

after checking the documents they invented that 14 days must pass before receiving the transfer.

on the 15th day …… I ask for a reminder ….they write to me in the chat that I am asking the financial department …..and the next day they tell me that I have to carry out further checks …..in short, we are on the 36th day of continuous copy and paste with the following written: the financial department is carrying out some checks, please wait.

They're probably waiting for you to touch the money so they can gamble it all away.

in the end….I think….that once a little money has been collected they will disappear.

I am collecting data to make an international complaint... apparently the money passes through a London bank and ends up in Russian accounts in Türkiye.

if anyone else wants to join….

Believe me…..a thousand sevens can even come out…..but then they don't pay you the winnings.

stop if you have time

Hi, I'm sorry that the whole situation has been going on for quite a long time and you still can't get your money. 

As far as verification is concerned, have you gone through it successfully yet? This is a common stumbling block and without it players cannot withdraw their money. Of course, we give casinos 14 days to resolve both KYC and withdrawal processes, so if they haven't and there is still a problem, you can also use our Complaint team to file a complaint with us and we will try to help you. 

I've been looking at the casino and they have some complaints that have been settled with us so that might be helpful.

What do you think, are you gonna go for it? 

Good evening after 50 days I have not been able to receive my withdrawals, 50 days ago I made a nice win of € 7000 I requested the entire withdrawal and they forced me to divide it into many withdrawals of € 150 at the beginning they paid me one withdrawal per day then they stopped for a check and they asked me again for all the documents but to date they have not been able to do the checks and every time they ask me to wait because the specialists are too busy it seems strange to me that after they gave me almost half the money now they have to do these checks and take up to Today 7 days for the checks and I have already been told that after having done all the checks if everything goes well then it will take another 14 days to give me the estimates keeping in mind that they had already made the contract when I requested the withdrawal of € 7000 and it was fine now they are asking for a document of a card that is no longer there I had to go to the bank to have a statement stamped that showed the number of the blocked card and the I turned it over to these specialists but they still tell me I have to wait. This situation has never happened to me at any other casino

Have they at least explained why they started the new verification after they paid half of your money already?

If you wish, our complaint team could look into this whole situation, and hopefully together we'll be able to find a solution soon.

All you need to do is to file a complaint here and describe the whole situation.

And do not worry, it is completely free of charge.

Good morning, they didn't explain anything to me.

I would like to make a complaint

Understand.

Please feel free to submit it any time.

Our complaint team will try to investigate the matter. Hopefully the casino will communicate with us. 🙏