Winnita Casino - general discussion (page 3)

HI,

no no update, I even sent the bank card where the card number is evident, but they continue to decline, I no longer know what to do to be able to withdraw my money rightfully, but can some authority intervene?

excuse me but for the umpteenth time they refused even with the screenshot of the current account, here it is bordering on the ridiculous!!! I wonder but how can they operate similar casinos without everyone being arrested??? they continue to respond generically without specifying anything except that the withdrawals are blocked, but they do not want to accept the request with the hope that I play them all!!! tell me what I can do!

I can see that you are really frustrated by all this, but on the other hand, the casino needs to verify you. KYC is very important process and they have to do it.

If the casino repeatedly refuse to accept the documents you have sent them and does not explain to you what you should do so these documents can be accepted, there is unfortunately not much you can do right now, but wait.

So, in this case, I suggest you wait for your complaint resolver to get in touch with the casino representative and try to resolve this.

Please be patient, though, as we have many complaints submitted on our site and our resolvers are really busy with all of them.

Veronika will get back to you within the timeline shown on the timer in your complaint, for sure.

I understand the verification and everything but when you send at least 30 times all the documents that perfectly certify your identity it's a joke, nothing more, why don't they ask for the verification in deposit? They make sure that one gets tired, replays and loses what he won. we are serious and honest this is the reality and like me there are many users with the same problem just look at the reviews

So, hopefully, we'll be able to find out the reason the casino is doing so and everything will be explained soon.

Usually there are not many casinos that would verify players when they deposit. It actually could be seen as a waste of time, to tell you the truth, really time-consuming for them.

Just imagine all the players who want to try the casino, deposit some amount, and play, and then decide that they don't like the casino for various reasons, so they leave and never come back again.

If the casino would verify all these players, it would be really a waste of time, don't you think so?🤷‍♀️

That is one of the reasons that the verification process starts when withdrawing.

Do you get the point there now?

I understand the point perfectly, but does the system they use seem logical to you? Therefore they cannot prevent withdrawals and make useless excuses to hope that the player replays them and loses them, which is always systematic. I recommend playing on ADM casinos, and waiting for the account to be verified, after which you no longer have any problems

I can't really say if the system is logical, for sure.🤷‍♀️

I believe that every online casino has to do the KYC because they are not able to see the player as the real casinos do, to prevent any issues.

We usually give casinos 14 full days to proceed with this because there can be many factors they need to deal with whenever verifying all the players.

Unfortunately for vulnerable players, it really can be difficult to keep the money in the casino account, and they play them down, as you said, but in many cases, the casino can't be blamed for it, actually.

I'm really sorry that you have to go through this kind of experience, though.