Winnita Casino - general discussion (page 13)

Hi, I guess I understand what you mean, but I see that a bit differently for example. The rules exist so you know what you cannot do—you know that in advance, correct? First, you make the deposit, with no verification involved, and then you go through the whole KYC process because the associated withdrawal triggered the verification. That's why the casino is usualy not aware of you using someone else's card unless the KYC (Know Your Customer) has finished.

But hey, if the casino decides they will pay, I see no reason for further delay. I also hope it's all going to be okay. So please, let me know how it proceeds.

I absolutely don't want to start a controversy, and I know full well that I made an initial mistake with the card. However, my opinion is that the KYC procedure should start immediately, upon deposit and for any amount. If the ownership rule is so strict, it should always apply: accepting deposits without verification and only blocking withdrawals creates a serious imbalance.

I really hope the casino pays out and I'll update you as soon as I know anything!

I also wanted to satisfy my curiosity: why is there such a big difference between a €100 withdrawal (almost instant) and a €2,000 one? Does it really take 14 days, or is it just an estimate? That's why I preferred to split the amount into several smaller withdrawals. Do you think, if they pay, will they process the requests a little at a time or all at once?

Thanks for your help!

I see what you mean. You know, from a casino point of view, it's not very effective to verify every freshly made account, because a large portion of those layers will never make it to withdrawal anyway. But I'd say you can always ask the casino to run pre-checks on you after the registration. The point is that not every casino offers this option to players.

Besides, there are very few details the casino can check on an account with zero activity; that's another point usually mistaken or overlooked. But I get what you mean; in practice, though, the majority of checks are based on inspecting past account activities and deliberate actions.

So yeah, I would also love to see you paid very soon.

When it comes to the difference between withdrawing a small sum of €100 and a larger sum of €2,000, it's based on the portion. For many casinos a few lower sums can be withdrawn with just a few basics or even no checks involved, but after you hit a threshold, there is no more way around thorough check—must be done (the full KYC, AML check, gaming history and full rules compliance, even a random check run by system)

However, when a withdrawal takes longer than a week, the casino is likely experiencing a general delay that has little to do with the checks and possibilities I mentioned. There are still casinos that can check the account in a day or even less... at least af far as I know.

Good evening, I also have a problem with the winnitacasinó site, I've been playing for a month and the first withdrawals were paid without problems, recently I won € 550 and requested the withdrawal, but I received the notification of document verification, for now only identity card and selfie, do you advise me to open a complaint, or wait a few days?

Hi, did they pay you after a year? How did the situation evolve? I have the same problem.

An ID and selfie request can be a normal part of verification, even if your earlier withdrawals went through without any problems. The request itself doesn’t mean the casino intends to withhold your €550.

When did you request this withdrawal, and have you already uploaded both documents? If so, when did you submit them, and are they still awaiting review?

If this only started a few days ago, I’d give the casino some time to complete the checks. We generally allow up to 14 days for verification and withdrawal issues before recommending escalation. That’s a general timeframe, rather than a prediction of how long your case will take.

Let us know those dates so we can advise whether a complaint would already be appropriate.

I requested a withdrawal two days ago, and it was cancelled by the site because I was asked to send photos for verification. I sent the photos yesterday morning, and now I'm waiting for verification. They probably want to hold onto my money, hoping I'll play it again. I hope I don't fall into the endless verification loop.

Okay, from what you’ve described, you’re still at the beginning of the process. I’d avoid playing with the money while you wait.

I’ve already explained how much time we give casinos to resolve withdrawal or KYC issues. If nothing changes after that, or you’re unsure what to do next, our team can try to help. For now, I’d wait to see whether the casino accepts what you’ve submitted. Hopefully, you’ll hear back about your documents this week, though I can’t say when they’ll respond.

Please let us know when you have an update.

Hi, I wanted to update you today. After waiting more than 14 days, I messaged them in chat and they gave me the usual endless wait replies, telling me it would take another 5 days because only working days count towards the 14 days. I'd say that might be correct, but then miraculously I just received 2 payments!!! Now I've been told that the amount is split into small installments to get paid faster, oh well!!! From your experience, what should I expect? Is that the case, or did they just give me a little something to keep me quiet for a while? What should I do?

Hi and thanks for coming back. I see that the situation has not been easy and frankly is still ongoing. Considering what you described, I don't dare to guess what is exactly going to happen, but let's hope the casino really split the money to speed this up. You know, I am hesitant to believe the casino won't aim to pay you, but I'm also not sure how smooth that would be, if you know what I mean.

After a week, the KYC was verified, but after a few days my account was closed! I was told it was closed for a duplicate account, but I didn't have any other accounts! I have no way to complain! They scammed me out of €550 for no reason (I didn't actually create any other accounts).

That changes the situation considerably. The casino has now given a specific reason for closing your account, and since you dispute having another account, the basis for that decision needs to be examined.

Did they explain how they linked you to the alleged duplicate account, or only send a general message? Also, did they explicitly confirm that the entire €550 would be confiscated, or mention returning your deposit?

You can still submit a complaint with us even though your casino account is closed: https://casino.guru/complaints/create. Our team can assess the explanation and request supporting evidence from the casino, although I can’t promise the outcome.

Keep the closure email and your verification confirmation. Completing KYC doesn’t rule out a separate account-related check, but the duplicate-account allegation still needs to be supported.