Winnita Casino - general discussion (page 12)

Hi, sure, we can definitely try to help you. I’m including a link here where you can open a complaint and explain the situation to our team. They’ll then be able to review everything and decide how to proceed.

Regarding your situation, I read that you had already received a withdrawal before winning the larger amount and that you had already been verified. However, you also mentioned that the casino is still carrying out some checks. Did they tell you what exactly they are checking? For example, are they conducting gameplay checks, reviewing the withdrawal itself, or is the case being handled by their financial department? Or is it something else?

I don’t see an issue with having to split the amount into several smaller withdrawals, but I don’t think it’s reasonable that you haven’t received anything after 21 days. So we’ll have to see how things develop, and as I said, our team will do its best to help you.

Thank you so much. They called the verification "standard account verification." The emails replying to my requests before the 21 days were from addresses with people's names. The standard verification email was from a support address. Unfortunately, I can't use the link you sent. What should I do? Thanks.

Okay, okay, thanks for the additional information. Regarding the complaint, I can see that you’ve already opened one, so now we’ll just have to wait for our team and see how the situation develops.

Yes, I tried to file a complaint through your website. Thank you very much, we're waiting. Thank you.

I am writing to report a serious and unjustified delay in processing a withdrawal request made at Winnita Casino.

Customer service requested that I send a bank statement clearly showing the transaction for payment no. 1081794750. I sent the requested documentation multiple times through their official channels, ensuring that the document was complete, legible, and contained all the required identifying information.

Even though I have complied with every KYC verification request by repeatedly providing bank proof, support continues to ignore my transfers or request them redundantly, leaving my withdrawal pending for several months without any valid justification.

I am requesting the platform's support to clarify the situation and urge Winnita Casino to immediately process and credit my funds to my account.