Winnita Casino - general discussion (page 12)

Hi, sure, we can definitely try to help you. I’m including a link here where you can open a complaint and explain the situation to our team. They’ll then be able to review everything and decide how to proceed.

Regarding your situation, I read that you had already received a withdrawal before winning the larger amount and that you had already been verified. However, you also mentioned that the casino is still carrying out some checks. Did they tell you what exactly they are checking? For example, are they conducting gameplay checks, reviewing the withdrawal itself, or is the case being handled by their financial department? Or is it something else?

I don’t see an issue with having to split the amount into several smaller withdrawals, but I don’t think it’s reasonable that you haven’t received anything after 21 days. So we’ll have to see how things develop, and as I said, our team will do its best to help you.

Thank you so much. They called the verification "standard account verification." The emails replying to my requests before the 21 days were from addresses with people's names. The standard verification email was from a support address. Unfortunately, I can't use the link you sent. What should I do? Thanks.

Okay, okay, thanks for the additional information. Regarding the complaint, I can see that you’ve already opened one, so now we’ll just have to wait for our team and see how the situation develops.

Yes, I tried to file a complaint through your website. Thank you very much, we're waiting. Thank you.

I am writing to report a serious and unjustified delay in processing a withdrawal request made at Winnita Casino.

Customer service requested that I send a bank statement clearly showing the transaction for payment no. 1081794750. I sent the requested documentation multiple times through their official channels, ensuring that the document was complete, legible, and contained all the required identifying information.

Even though I have complied with every KYC verification request by repeatedly providing bank proof, support continues to ignore my transfers or request them redundantly, leaving my withdrawal pending for several months without any valid justification.

I am requesting the platform's support to clarify the situation and urge Winnita Casino to immediately process and credit my funds to my account.

Hi, if you feel like you’re not getting anywhere with this, I’d probably submit a complaint with us. Our team can then take a closer look at the situation and try to help.

It definitely isn’t usual for the process to take this long.

I do have one question, though. You mentioned that you sent the casino a document. Does that mean your account was already fully verified, or are you still waiting for them to approve that last document?

My account is not verified yet because I was asked to send the bank statement and the screenshot of the deposit made.. I don't know how many times I sent all the necessary documentation but nothing doing.

Yes, that’s probably why nothing is happening with the withdrawal yet. The first step will likely be to complete the verification process.

You’ve already opened a complaint, so hopefully our team will be able to look into the situation and help you move things forward.

I'm waiting for this last piece of the puzzle, namely the verification of the transaction I made at the casino.

Let me congratulate you on collecting such a large sum; I imagine the last few months have been extremely perplexing because what you describe sounds like a series of bad experiences combined. At least to me.

I know you've been waiting a long time, but since you mentioned the last piece, here's hoping the good news arrives soon!

Does Winnita-casino.com have a license? I asked in chat, and they refused to give me one even though it should be mandatory. In that case, without even an offshore license, there's no point in hoping to see the money I win. Even if it's a large sum, I have no hope of cashing it out. What do you think?

Hi. According to our review, the casino doesn’t appear to have a license. That alone, however, doesn’t necessarily mean that you won’t receive your money.

Could you describe your situation in a bit more detail? What exactly is happening, and why do you believe the casino may not pay you? How long have you been waiting, and what has the casino told you so far?

I also noticed that the casino has communicated with our complaint team in previous cases, which is at least a positive sign that they can be reached if a problem needs to be investigated.

So try to give me a few more details and we’ll have a better idea of what’s going on.

Hi Jaroslav, thanks for your reply. I'm currently struggling with document verification, which continues to fail despite having proven ownership of the funds and the assets used, and despite having already (successfully) shared my identity documents. Obviously, withdrawals are blocked. Nothing new from the reviews. I have a considerable sum to collect, and I've currently filed a formal complaint with complaints@winnita.com I've requested a resolution within 15 days, after which I'll evaluate an escalation, through you but also through other official channels. If you have any other suggestions, I'm available. Thanks in advance.

Enzo

It’s quite difficult to give much advice in a situation like this. If you’ve already provided the casino with all the documents they asked for and the verification still keeps failing, then the important thing is to find out why.

If there is a problem with one of the documents, then at least you would know what needs to be corrected. Do you know why the verification keeps failing, or has the casino given you any specific reason?

The rest of what you wrote regarding a complaint makes sense as well, so I trust that if the right time comes, you’ll take that step. Of course, I’d much rather see everything resolved without it being necessary.

I'd prefer that too, but feeling cheated by the constant useless requests is leading me in that direction. Such large sums are negligible for an online casino, to me; it would be much simpler to just pay and settle the matter. But evidently that's not the case, so we need to do everything we can to get these matters resolved, using all available means. That said, let's see if they'll make the payment. We already know the mountain of problems we'll have to deal with.

Now, after I sent the formal notice, they validated my documents. I asked in chat if there were withdrawal limits and they repeatedly said no. I asked if the transfer would be made in a single transaction or if the amount would be split into multiple transfers. First they said, "Perhaps in multiple transfers because it's faster," then, "For large amounts, it could be split into multiple parts." I finally asked that in that case, I'd like to know the amounts and the dates on which they will be made. How do I proceed? Do I request a single transfer? That's my intention. I've saved and documented everything.

Great that you’ve managed to get your documents verified. That’s definitely a step forward toward being able to withdraw your money.

As for whether to request the whole amount at once or split it into several smaller withdrawals, I’d personally follow what the casino has told you. If they say both options are possible, or that one larger withdrawal would eventually be split into smaller ones anyway, then I’d probably submit the smaller withdrawals from the beginning. Especially if they’ve told you that this option should be faster.

I’m not sure whether they’ll give you any specific timeframe for when each withdrawal should arrive, and even if they do, I wouldn’t rely on it too heavily. Sometimes casinos provide an estimated timeframe, but that doesn’t necessarily mean it will be followed exactly.

As I mentioned before, we generally give casinos up to 14 days to process withdrawals, just as we do with KYC. So if you eventually run into problems withdrawing the money or the process takes too long, you can still come back to us and we can try to help.