Winnita Casino - general discussion (page 11)

I have to share this, a member of their staff wrote via email that there is nothing to worry about "FOR NOW" because there are still 3 of the 21 days left that they gave me as the maximum limit for paying me.

but guys, how serious is that "for now" hahaha incredible.

Guys, I'm telling you from the bottom of my heart: forget about these foreign casinos, they'll never pay you anything except €100-200 and will make you gamble everything again. I just hope everyone involved in gambling finds themselves out on the streets. I pray with all my heart!

You're right but unfortunately I have to try them all now, I've won a lot of money that would really be useful to me so I'll keep going as long as I can even at the cost of having them closed and not seeing a cent, with all the documents/emails that I have which will be around 200 if I present them to the right people they'll have them closed in 5 seconds

I've been trying to get my full withdrawal since September, and the excuses keep changing. This is yet another message today to not pay. I have all their messages saved, they're just scammers. Let's close this down.

Enough of you, damn you, I won 12 thousand euros, I didn't see a single euro. I hope they come to a bad end, but these people will get everything back, you'll see.

Good morning, about two years ago I won €10,000 on Winnita. I was happy to withdraw it, and from that moment on they started making all sorts of excuses not to pay. In all this time, between complaint emails and long waits, I managed to cash out €5,000. I still have the last €5,500 in my gaming account to cash out. They paid out the last €500 in early January, but I haven't heard anything about the €2,000 withdrawal I made on October 25th!!! Now they won't even respond to emails with their nonsense!!! What should I do??? Can you help me??? Thank you so much

Hello, this is truly a long run and I have no idea how demanding this must be for you.

So, without any further delay, I would strongly recommend submitting a complaint request against this casino. You see, we provide a special team of mediators who are here to help players with casino-related problems, and this feels like a big one.

Please start by filling this form. 👈

If you come across anything unclear, feel free to ask. I'll gladly lend you a hand with the complaint request. Ok?

How did you withdraw the €5,000 they gave you? I have €13,000 in withdrawals and they tell me to withdraw €100.

Hello, just in case you would like to talk more about the withdrawal you mentioned, we can do so. Will be here for more details.

Sure, I've already filed a complaint through your link. Is there anything else I can do?

Hello, I wouldn't say you could do anything else. In my opinion, the casino should have provided information about the delay or explained why it was caused by a subsequent check or delay in other departments. Aside from that, players must wait while the casino processes their withdrawal. Yet the delay should always be as short as possible.

Mediators are here to resolve any complications regarding the delayed withdrawals directly with casino representatives. Hopefully it won't take long.

I'm hoping to get my winnings back, but it seems almost impossible. It almost seems like Winnita can't make large withdrawals. Is it better to cancel the requests and make them for €100, as they say?

In my opinion, when you cancel any withdrawal on your own, you're actually helping the casino with the excuses. Once something goes wrong, they can always point out that it was your call to cancell it, so I would not do that. Let them show how they resolve the problem; as far as I can tell, you've done your part and should have received the money. So, it's up to them.

I know it's been longer than expected and would be great to put this behind you. I have no idea what caused the delay, but please be patient for a little longer.

Also, it would be great to check your complaint, because it almost seems that we have more info here on the forum than Veronika has available in the complaint. In my opinion, that's why she asked you about the limits. Kindly update her as well. 🙏 Thank you.

Please help me guys, I'm desperate. I deposited 850 and played. I won almost 1500. When it's time to withdraw, I can't proceed because they say I played 0 of 1700.

And I can't figure it out from the chat conversation. I'm desperate.

I tried to withdraw but this absurd message appears

5:29 PM

You cannot make a withdrawal until you have wagered your deposit (clause 8.11.4 of the rules). To make a withdrawal, you must wager a total of €1,700.

5:30 PM

but I paid 850

5:30 PM

and played for 3000 euros

5:30 PM

I can't do anything whatever I do I can't withdraw I'm in a panic

5:30 PM

Everything is correct according to the site's terms and conditions. You must place a bet equal to double the amount invested. For more information, please see rule 8.11.4.

5:30 PM

Can you explain to me what it means?

5:30 PM

I paid 850

5:31 PM

but I played a lot more

5:31 PM

how long do I have left to get to 1700?

5:31 PM

If you have not yet played through the deposit amount, the amount will be shown to you at the time of withdrawal and you can find further details in the conditions of point 8.11.4 of the rules.

5:33 PM

Wait, Alessia, I don't understand. I got to the point but I don't understand.

5:33 PM

Should I play 1700 in multiple bets or should I make one bet of 1700 euros?

5:33 PM

please help me I'm shaking

5:34 PM

because the sum of my bets placed is more than 1700

5:34 PM

I think so at least

5:34 PM

No, you simply wager twice your deposit amount and you're done.

5:34 PM

ok ok and can you tell me by any chance how much longer?

5:34 PM

then I promise I'll leave you alone I don't want to bother you I know you'll have other people to listen to

5:35 PM

if you give me this information I'm fine

5:35 PM

because I checked the history I played more than double the deposit

5:37 PM

You have 1700 and still need to meet the wagering requirements; you haven't fully met them yet.

5:38 PM

You played with bonuses, instead of just wagering to clear your deposit.

5:38 PM

so you can't tell me how much longer?

5:38 PM

And another question: do only the bets count, or does the casino count too?

5:39 PM

According to your account information, you must reach a wagering volume of 1700.00. Currently: reached: 0.00 required: 1700.00 To meet the requirements, you must wager using only your deposit amount, without using bonus funds. Your total wagering amount must reach 1700.00 in accordance with the site's rules. Once you reach the required wagering volume, the requirements will be considered automatically met.

5.42pm

But excuse me, how is this possible? How can I not use the bonus?

5.43pm

I don't see a button there's nothing

5:44 PM

I continue playing and it is not considered as a rollover

5:45 PM

please help me Alessia I'm desperate

5:47 PM

Thank you for your patience. I understand your situation: you simply need to read the deposit release conditions outlined in the rules at the bottom of the page. You simply played, when you should have placed a bet on your deposit.

5:49 PM

I don't understand Alessia I don't understand

5:49 PM

please help me

5:49 PM

tell me what to do now

5:49 PM

As I've already mentioned several times, you need to wager an amount equal to double your deposit. You can find more details in section 8.11.4 of the Terms and Conditions.

5:50 PM

yes I know Alessia

5:50 PM

but if I play it doesn't count it

5:50 PM

can you please tell me how to do it?

5:50 PM

You simply need to make a new deposit of 1700 euros.

5:51 PM

1700??????

5:51 PM

That's right, as stated, double your deposit.

5:52 PM

Do I have to deposit 1700 and wager 1700 to be able to withdraw?

5:52 PM

please don't make fun of me help me

5:52 PM

I don't understand anything, please, I beg you, give me clear directions

5:53 PM

at point 8.11.4 I only found this

5:56 PM

8.11.4. If, at the time of the withdrawal request, the total real money bets placed by the customer is less than double the value of their deposit, the Company reserves the right to charge a fee of between 10% and 25% of the withdrawal amount. The fee will be deducted from the customer's real money balance.

5:56 PM

I clearly explained to you that you must immediately pay a deposit of 1700 euros.

5:56 PM

If I deposit, can I withdraw it or do I have to wager it?

5:57 PM

and can I pay a little at a time?

5:59 PM

I don't have 1700 to put into the account right away

5:59 PM

can I do 100 at a time?

5:59 PM

No, you must first deposit 1700 into your real balance and only then will you be able to withdraw the funds.

5:59 PM

I don't understand Alessia...all at once?

6:00 PM

then can I withdraw them or do I have to play them?

Good morning, they've been verifying every withdrawal for the past 4 months. For the last withdrawal of 290, I waited almost 3 months for verification. Now, with an 800 withdrawal, the same old story, we're verifying just 15 days after the previous one. As soon as I receive my withdrawal, I'll definitely abandon this gaming site.

If you need help again, you know you can count on us. I wouldn't want to wait that long for my money either, and we give casinos 14 days to resolve the issue and send the player their money.

So, since you've been waiting longer than that, feel free to submit a complaint.

This morning I contacted the customer service center asking why they're checking my account for every withdrawal, but of course they don't know the answer. Even for the last withdrawal, they made me wait 3 months, then after your intervention, they credited me the €290. Now, 10 days later, I've requested a withdrawal of €800 on May 30th and I'm still waiting for another check. Help!

We'll try to help you with that.

I'd say that if you manage to fix this, I'd probably think twice about playing there again if you run into another problem and still have to wait a long time to cash out. 🤔

In fact I don't play it anymore

Thank you