Hi, I have read and looked at your complaint and I don't know what specifically the casino doesn't seem to see clearly on your passport. I might try to take a picture of one side and then take a picture of the other side of the one you sent in the complaint. You understand, that is, the top and the bottom separately.
But that's the only thing I can think of, because I don't know what the problem is or what you should have done differently.
Of course Tomas, who is trying to help in this situation, will probably know more and will be able to guide you.
If by any chance you succeed, let me know, because I'm quite interested in what photo you should send. 🤔
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