Dear teodorrr,
I think that one complaint would be enough π, do not worry, we will look into this and investigate.
Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.
The documents have been checked! They were classified as fine.
Problem solved.
Dear teodorr,
I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990β¬ well, it's the risk of betting and gambling, don't you think?
I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.
Everybody can check your complaint here:
https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3
Amounts have now been set to rejected. Amounts are back on my Vulkan account.
allegedly my bank is to blame, they would have blocked the amounts. After consulting my bank, that was not the case
Sorry, but I'm not sure if I got it right.
Did your bank block the transaction or not, please?
No she did not.
Would it be possible to try a different payment method for the withdrawal?
No, unfortunately there was only this one
The first money has arrived! Will report when everything arrives
That's an interesting surprise! π
Keeping my fingers crossed π€ - sure, let us know, please.
Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money
Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.
Feel free to check this tab:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Also, note that all submitted complaints have been closed as solved.
If you experienced any fraudulent behavior, please submit a complaint:
https://casino.guru/complaints/create
Allow me to remind you how we review casinos:
Problem solved! Took a while. But I can recommend Vulkan Vegas
Hello, thank you for the great news! Congratulations! π
Remind me, how long did it take?
It took almost 4 weeks. But it works and that's what matters.
Oh, well that's huge.
So you are still playing in this casino? I would say that the waiting time matters too.π
Yes keep playing there.
Cool,
I hope that everything will be in order in the future π.
I guess so!
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