Vulkan.bet Casino - general discussion

If you want to discuss anything related to Vulkan.bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Have been waiting for the payout since September 7th, 2021. The support only asks for patience. There is no information about when the money will arrive in the account. I'm curious whether the money will even arrive.

Hi! I wonder if they managed to raise the money and how long it took. Thanks

Do you have any news regarding your withdrawal?

Hello, with 35 euros I played up to 11,000 euros. Account suspended for "money laundering". Nothing like this has ever happened to me in my life. I hope someone can help me.

Basically, the signs of money laundering is simple. If you keep depositing a lot of money, play a few spins and then you request a withdrawal, that's a sign of money laundering.

Since you say you deposited only 35 eur, it can't be money laundering. I'd say there's no point in discussing it further, because according to the initial info from you, I believe what you were told is pure nonsense so please, submit a complaint here: https://casino.guru/complaints

Good afternoon I played at vulkan.bet in Portugal I have a properly verified account, I asked for 3 withdrawals of money worth 250 each, initially they said that it would take 5 days to enter my account, now after the 5 days they say that the 3 withdrawals were processed by them and now it has to do with financial institutions, this started on 07/22 and until today there is no sign of money.

Hello,

when was your verification completed, please?

Kindly note that even if you had submitted all withdrawals before the verification was done, those will proceed after the verification is done.

Are you in touch with the casino, now?

I checked the complaint and it seems that 3 other players have the same problem, sadly none of the complaints submitted this year was closed as resolved. 🙁

Well, let's submit your own complaint if you like:

https://casino.guru/complaints

The account was correctly verified on 07/22 and on that same day 1 withdrawal was made. What the casino tells me is that the money has already been processed and that now financial institutions take care of the rest. To wait for patience, it seems that the motto of this casino is patience. I discovered this casino through 1 Portuguese influencer, I have also contacted him and he himself would try to contact the casino and if I didn't get the money I would publicly expose what happened.

Well,

I can only advise being more careful next time. Check the casino first, try some no deposit bonus if possible, and get your own idea of whether this casino is best for you. I would not say that you should let yourself be blindly influenced by influencers, but it's up to you of course.

If you need help, I suggest you submit the complaint as I already mentioned before.

I wish you luck 🤞

hey don't play here they want very strange documents and i've already played more than 100 casinos watch out here are fake fifty 😉 I gambled away my winnings directly and left it, there are much better casinos🙂

Hello,

with such a bad reputation I take your warning as a very reasonable one 🙂.

Can you share what document you have found the strangest to provide, please?

They want 3 weird screenshots of my bank I've never needed anything like that and I've easily made a withdrawal at 30 casinos with 3 normal documents, passport, electricity bill and Skrill or bank data, but normal bank data, not such weird things they want, I have them there 35 paid in 600 won and they don't want more than 5 to 7 documents normally, and the live chat from them is stupid 😀

Hello,

I'm quite surprised I must say. Normally, screenshots are not preferred because they can be cropped. 🤔

What sort of weird things do they want, please?

3) Full screenshot of your personal online banking account.(instantly)

4) Full-page screenshot of deposit transactions from personal account of your online banking. This screenshot should include the transaction date, transfer amount, and IBAN.

5) Full page screenshot of your online banking account used for deposit. This screenshot should include the account holder's name and IBAN.

I see, so the only difference is that they suggest a form of non-cropped screenshots while .pdf format is usually preferred.

Other than that it's quite normal, I'd say.

You just have to prove that the depositing/withdrawal method is associated with you and that the name, and address, match the one you stated during the registration as well as that you have access to the banking history and can prove the deposit.

for me this is not normal will never visit such stupid casinos again went to the bank in the morning for the complete idiots to get a bank statement, then they wrote we need more documents photo with passport although they said before only the screenshots are missing these are idiots what more and more people want, there are always 100,000 better casinos, you just have to read the rating from vulkan bet idiots....

The worst thing is they even want documents even though I want to have my acc closed for them, they've been extremely offended and I'll never play there again

I feel very sorry for you. I don't think it's normal that you should go through all of this just because you want to get verified in a casino. Maybe you could submit the complaint?

I think the standard procedure should be following: You want to get verified, the casino tells you what you need to provide to them, you provide it and that's it.

But whenever you think you have everything they asked for and then they ask for more and more, I don't think it's right.

In the review it says

Regulator

Curacao (GCB)

But according to (GCB) they do not regulate it..