Vulkan.bet Casino - general discussion (page 2)

Hello,

if you check the casino site, you'll find the license validator - the result shows this:

GCB is just a general license provider. This casino is licensed under the Antillephone.

If you come across different information though, let me know, please. As an alternative, you can contact the person from our data team, you'll find the medallion under the overview. 😉

Currently, is this casino working?

I haven't seen my money for more than 2 weeks.

no response from their finance.

Hello there.

The casino seems to be working. If I were you, I would consider submitting a complaint. Two weeks are more than enough to let your waiting.

Have you ever successfully withdrawn from this casino before?

several times.

last one was completed on Feb 9.

Since you've been waiting for so long, I'd recommend you submitting a complaint. There's not much you can do at this point I'm afraid.

Hello, I don't get any response and the timer has already expired. What else can I do? Why is it?

https://casinoguru-de.com/vulkan-bet-casino-der-player-beanstandet-die-auszahlsgebuhr

Hi I moved your post under this particular casino. 

However, I also see that it's okay now and Nick replied to your complaint and you replied back to him as well. There are quite a lot of complaints and our team is trying to do what they can to get to yours or others as soon as possible. 

Anyway, I noticed that according to the complaints you have a problem with withdrawal fees and support is not very helpful. Is that right? 

Yes, unfortunately that is correct.

Thanks

As Jaro explained, we all need to be patient for now. Due to the excessive number of complaints, our dedicated specialists need every second the timer gives them.

If there is anything I can do for you in the meantime, please let me know.🙏

It takes a very long time until I get help. With my previous complaints, I felt that I received very good advice and was also very respected. but unfortunately that is not the case at the moment.

To everyone a nice weekend

I know it's not a very pleasant situation and you have to wait, but as we have already mentioned, our experts are doing their best to get to every player. Just because Nick doesn't answer you right away doesn't mean that your case is less important or that he doesn't respect you. I'll ask you for some more patience and hopefully things will move forward as soon as possible. 

Anyway, have you learned anything new yet? 

Thank you very much and have a nice week.

The summary of my complaint is always processed without any changes and is supposed to appear as if it has been updated. Timer is reset. Is it perhaps possible for another complaint specialist to take care of me? I've been waiting here with my complaint for almost 3 weeks and there's no progress. What's going on?

Best regards TheCooN82

Hello TheCooN82!

I'm sorry it takes so long, well, we are pretty occupied, that's true. I'll try to get some insights about your case, of course. I already sent a reminder. Hopefully, it helps a bit.

I see it has been a week since Nick got the requested update, if I am to speculate, I would say he's on it. 🤔

Good evening, is there perhaps a chance that one of these 2 colleagues will take care of my problem again? I've been waiting for more than 3 weeks to get help. 😢😩

• https://casinoguru-de.com/team/nick-bacon
• 
• https://casinoguru-de.com/team/pavel-kaczynski

Once again a big compliment and thanks to these 2 gentlemen.

Greeting

TheCooN82

Hey there.

As far as I can tell, less than two days remain until the next phase of the complaint you have with Nick. So, what is the matter, please? Would you like to switch Nick for Nick? 🙂

I could not find any other open or recently submitted complaints of yours.

Nick from 10 months ago would be great. I don't want to stress at all, but waiting a week every time until I get an answer is a bit annoying. Please don't misunderstand me, I am very grateful for the support of the casinoguru team🤭

Have a good start to the week.

Now I understand. It's a kind of comparison - I should have known 🙂

I don't want you to think I'm making stupid excuses, yet I have to say the number of complaints the Team was handling 10 months ago was much lower than in the current situation.

I agree that it must be quite a pain, still, at least once per week I see the team leader asking all members to rise their maximum capacities. I'm convinced, and I can honestly say they've pushed the limits for quite some time yet. Actually, I know some of them try to train new colleagues, but sadly, it takes a lot of time to get through the process.

I'm grateful for your understanding. Please, be a bit more patient. 🙏

Thank you for your kind lines 👍🏼🌷

Have a very good weekend! 😉💚