Vulkan.bet Casino - general discussion (page 3)

Please, where can I find a casino license validator?

Can you give me the link to the casino license validator?

You can find it when you go to the casino page, scroll all the way to the bottom and I found it on the bottom left. It contains this orange ball, which I think is unmissable. When you click on it, you see the validator. 

Anyway, are you planning to play in this casino if you would like to know this information or are you just interested ? 🙂

Good morning,

Unfortunately, I have been having problems with my verification for about two months. I kept receiving emails about this that a document was missing. This has been uploaded several times, but it has always been rejected. I have deposited thousands of euros, but nothing is happening with the withdrawal!!!

It would be great if someone could help me with this.

Thank you

Hey, I noticed that you have already filed a complaint, which is the right step according to me, since the verification has been going on for 2 months. I think that's long enough for the casino to succeed. 

As for the rejected document, did the casino tell you why this is happening and what is the reason for the rejection ? I assume that until you have a verified account, nothing will happen with the withdrawal. 

Let me know if you have any new updates or information. 

Scam. That simple. I have been a user for 3+ years and have had hundreds of withdrawals and deposits. I bet on sports and casinos. Last month, for the first time in my life, I won a relatively large amount at a casino (1,200 USD) and, after trying to request a withdrawal, they banned my account and confiscated my entire balance. They're rats. Thieves.

Stay away from this freak betting house.

That sounds pretty frustrating, especially after that many years playing at the casino. Have you had any successful withdrawal before, or is this your first attempt? Also did the casino explain to you, what was the reason of doing so, perhaps? 🤔 If you feel, that it is something we could help you with, related to the casinos games, please let us know. Our complaint team will surely have a look at this case.

Has anyone from Chile obtained a certificate from the State Bank of Chile with the IBAN code they request at Vulkanbet?

I call the bank and they tell me that said document does not exist, while at vulkanbet they tell me that they will not pay me until I send that document

Exactly, they even asked me for a selfie with a piece of paper showing my written email, now they are demanding a document from the bank showing my account number with the IBAN code, which the bank tells me that there is no such document and everything to realize me A payment to Astropay, not even to the bank from which they ask me for the document, is already too absurd, they clearly do not want to pay. What a stress. I hope no one else plays there

Oh, I suppose you told the casino that you can't get something like that since your bank can't provide it, right ? Did you try to see if there was an alternative that you could use instead of such a document ? 

I also saw that you already have a complaint, so if there is still a problem, our team will try to help you. 

Could you also update me on how it's going and if anything has changed ? I would be grateful. 

I hope it will be behind you as soon as possible and you will get your money.

They just answered me that they were wrong and that what they needed was a screenshot of the card, which I had already sent in pdf, but I sent it as a screenshot now, I hope you are satisfied with that

I had told several agents many times that the document did not exist and they made me waste more than a week just to tell me that it was their mistake.

This is not the most enjoyable thing, but the important part is that the casino has realized its mistake and hopefully it will only get better from now on and you will see your money as soon as possible. 

Let me know when all the documents are in order, you'll be verified and will be able to withdraw. 

Fingers crossed. 🤞

The truth is that it wasn't very fun, since March 30 I was trying to get paid, it was my second withdrawal and the first was the same, sending and sending documents, I finally just received my money but clearly I don't play there anymore and I recommend let no one do it

Would you like to write a review for this casino about your experience at this casino, perhaps? It could really be helpful to other players to read about it. If you decide to do so, just follow this link, please.😉

Yes, of course

Thank you for your interest.👌

They stole €30 from me and didn't give it back after making a mistake in the deposit and with the account blocked they kept my money without justification!

Do I understand correctly that your account was blocked with the money inside? What was the reason for blocking your account, if I may ask? Did you get any explanation from the casino?

Yes, many deposits and withdrawals made, lots of bonus participation - both in casino and sports - I never had any problems. But for the first time in my life, I won a large amount on slots and obviously, as a dirty and scam betting house would do, they banned my account at that moment, claiming that I broke the rules by playing slots with an active sports bonus (detail, I played slots with my real balance, it is not even possible to use the bonus balance for this.

Honestly, since then I have been suffering from anxiety attacks and even though I have been a gambler for more than 6 years and have been a user of more than 30 different betting houses, I no longer have the desire and joy to gamble after being robbed of almost 2000 USD in this way. .

These rats are not even willing to return my deposit.

While I only lost and had small withdrawals, they paid out without the slightest problem. Unfortunately, for whatever reason my biggest win in slots happened at this unfortunate betting house and they obviously took advantage of the fact that I had accumulated a large amount in my account to clean everything up. Don't play at this betting house. Take my case as an example, learn from my suffering. Don't play here.

And detail, I already tried to create a complaint here and they denied it, claiming that my case was related to sports and not slots, which is truly absurd. They only banned my account because I won a large amount at the casino. The only connection with sports in the event was the fact that I did have an active bonus, but I didn't use that amount to play slots, because I can't do that.

They claim that I played high amounts on slots while I had an active bonus (???, what's the problem? It was my balance, I didn't play with a bonus, it was a real balance) and they simply took all my money and my desire to continue betting.

And researching, I noticed this complaint that is literally the same as the one I made, in which the user was banned for the same reason as me (betting on slots and sports). At first, Casino Guru refused, claiming it could not resolve sports issues, but it later reopened the case and the complaint was resolved: https://casino.guru/vulkan-bet-casino-player-s-account-was-closed- and

It's literally the SAME case as what happened to me, but I still have no access to my Vulkanbet account and I'm still without help, because you refused, claiming it was a sports matter, but in fact it's the same as the one I sent above.

Please help me get my money back. In the worst case, at least my deposit.