Sushi Casino - general discussion

If you want to discuss anything related to Sushi Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Im waiting for 800€ 4 days..at 3 days I sent message to chat that what is going on with my withdrawal and they said that everything is fine and i have to wait..the money wasnt in my bank account at the fourth day and i sent again message to chat and they said to me that i cant withdraw the whole amount and that there is a limit for 600€ per day…no one before imform about that and if i didn’t send everyday message i dont know how much i would wait for the money..they are fooling the customers and they dont inform for problems..

Hi, according to our review of this casino I also see the same information and that the daily limit is 600€. Too bad the casino didn't tell you right away, but I don't think the casino would lie or anything like that. Of course, if you hadn't written to the chat, you probably wouldn't have found out, but in the end you know how it is. 

So did you submit another withdrawal of that amount and are you waiting for it or have you already received the money ? 

I submitted new withdrawal but im still waiting…i dont want to wait 3 more days or more for the money..im waiting already 4 days..and i said to casinos chat that i want my money today because is their problem that they didn’t say to me that i cant withdraw more than 600€

I understand that, of course sometimes it is good to read the Terms and Conditions to know such things. We give casinos 14 days to sort out the withdrawal process, so if you have any further issues, you can certainly contact us. 

I will wait for your update. 

Ok mate…ty very much

You're welcome. 

I was also thinking that if you ever want to reply to someone and would like to increase your chances of them answering you as soon as possible, you can use the "reply" button and the player will be notified that you've responded to them. 

But of course this is just a small tip. 🙂 👍

i received the money…everything is ok

Great news and congrats 🎉😊

How long has it been for you to withdraw your money ? Will you stay and play here despite all you had to overcome ? 🙂

You can also register, deposit and play as a German

Have you actually registered here?

I will pass this information on to our data team so they can check it out. Thank you.👌

Hello

Yes, I registered, deposited and played. I also successfully verified my account. That's why I don't understand why it says here that players from Germany are not accepted

Maybe that was the case the last time the casino was controlled or when it was added. Things like that can change in different ways, so thanks for saying that and noticing it, and our team will change it if that's the case. 

Anyway, have you managed to make a successful withdrawal here yet ? Do you have a rather positive opinion of this casino ? 🙂

Oops, now German players are allowed? That's nice

Our data team has imported the new information into the database after checking it with the casino representative. So thank you very much for that.👌

Hi, I requested a withdrawal from Sushi Casino over a week ago even though I was verified. However, it was rejected after 6 days even though it said 72 hours and something was needed again for verification. Now I'm waiting for my withdrawal again for 3 days. I've also written to customer service but they can't give me any sensible answers, just copied sentences and everyone tells me something different. I'm supposed to wait, there are too many withdrawals going around at the moment that it's taking longer, but unfortunately I don't see any success in getting my withdrawal... I've taken more than enough screenshots of the chats...

Hi!

I imagine it must be very frustrating, and from what you described regarding the inconsistency and overall communication level or skills, if you prefer, no wonder you seem troubled.

This is hard for me to say, yet we always give casinos quite some time to resolve their issues without our intervention. In my opinion, we are far too generous; given the circumstances, 14 full days is a long amount of time.

In any case, aside from the regular delay, what other "explanations" have you gotten so far? If you don't mind me asking,.

They said I was fully verified and that I should wait until my withdrawal was processed. On the same day I received an email saying that my withdrawal had been rejected and that I should contact customer service. I did this immediately and they said they needed a photo of me and my ID where my elbow was visible for whatever reason. I uploaded this straight away and then I had to wait again. After I applied a little pressure, it was accepted and the employee said I was now fully verified. However, I had to make the withdrawal again and now wait another 3 days. Nothing has happened yet and I don't think anything else will happen or they suddenly want something from me. I have screenshots of the chat where it says that everything is fine with my account and it just needs to be paid out but nothing is happening. I hope they can do something so that this casino pays out my winnings. The employees in the chat always say to be patient, everything is fine but they can't give me any direct answers. It's always the same.

Unfortunately, I can't find anywhere that the payouts actually take place and that the site pays me my money. So somehow I feel very ripped off

In this case, I would like to remind what Radka said and that is that we give casinos 14 days. If nothing has changed and you have not received the money then you can contact us and we will try to assist you. Anyway, if you have already verified yourself and your ID, then I don't know where the issue might be. I would probably be patient for a while because there is nothing else you can do in this situation. 

I firmly believe that the money will get to you eventually and if anything changes, let me know.