Sushi Casino - general discussion (page 2)

Well, I think the support or live chat doesn't really understand you, they keep you waiting and don't give any precise information about what screenshots/proof are wrong or what else is needed in order to get a successful payout... at SUSHICASINo as well as at Cashwin... I don't know, I've requested payouts from both casinos but the support is really the worst ever...

May I ask when exactly you requested the withdrawal from this casino and if it was your first one?

So, do I understand correctly that you have sent documents for verification and they rejected those without giving you the reason?🤔

You always need to make sure that all the documents are in the right format and of a good quality. Otherwise the support will not approve them.

Please let us know more details regarding your issue at this casino, so we could be able to help you out.

It is kinda funny how they say they dont "own" Sushi casino and CashWin casino - even tho they have the same email to complaints and same email to support. Also confirmed in chat.

Very good at stalling and not answering questions.

This is prob two of worst casinos out there.

😎

Do you experience some kind of issue there, perhaps?

Is it anything we could help with?

Good afternoon, last weekend I opened an account at Sushi Casino. I currently have 7,700 euros in the account. These are available for withdrawal. I had the account validated. I waited 72 hours for them to accept my withdrawal, and they canceled it. The account is no longer verified. They are asking for documents that the bank cannot send. They request card verification. Mintarjeta is virtual.

N26 bank, I have sent the account confirmation certificate with the card details and they won't accept it. I am desperate and need help.

Have they explained the reason they won't accept it, though?

That would help to understand it better, and you'll be able to get them the right document, I believe.

This company is a scoundrel, they ask Ecogra to limit your account when your balance drops to a point where it's difficult to reach the minimum withdrawal amount. Beware, they're scoundrels, don't open an account with them!!!

Sushi and Great Spins, Goldspin, Betovo and so on, stay away!!!

Hmm, do you have anything to say that Ecogra is really doing this? That wouldn't be right, but I guess you'd have to have evidence for that kind of thing.

What is minimum amount for a withdraw here?

It was confirmed by their chat that they requested the limitation when my balance decreased and in the middle of a bonus. Ecogra won't answer my emails, they're just trying to rip me off, that's all.

What am I going to do? They have the power in their hands and they were cowards, terrible leaders!

This isn't called responsible gambling, I didn't ask for responsible gambling at any time because I don't need it, I only play what I can afford to lose but it seems that they don't know how to lose, children playing at running casinos!

Hmm, actually I am not sure what to do in such a case. I was thinking of filing a complaint with us, but since it's such a problem, I have no idea what would come of it. You can try, but if it's for eCogra we probably won't be able to help, but if it's for a casino we might.

What do you think?

Hello

I played at sushi casino. It was a good game, good rtp, customer service was nice. Sunday 10/8 I made my first withdrawal of 700 euros because you can't withdraw more then they said you are verified. Tuesday 12/8 they canceled my withdrawal they said you have to verify again. Take a picture with you in your hand so that the elbow is visible. I did it and they said you are verified.

It was a bit tricky of them because they said you are verified, it was a tough KYC profile but customer service helped me.

Yes, make a withdrawal again 700 euros for them you said not to make more withdrawals because it must be approved. They said it will take 72 inches again to approve the withdrawal. Today is the 3rd day and now when I ask them they say it will take 7 days according to the terms.

My winnings are 2700 euros. Are they expecting me to gamble away my winnings?

Now my question is what should I do?

Hi, I see that verification was a bit difficult and there were some minor issues, but everything is fine now that they have been resolved. 

As for the withdrawal, I guess all I can do is wait. 

I think you already know that we give casinos 14 days, so we'll see if they pay you or not. 

Definitely don't gamble with the money, because you know that if you lose it, we won't be able to help you.

So please try to hold on.

I'm not going to play but it's almost been 1 week now because they canceled my verification

Hope they won't do it again.

First they said take 3 days, yesterday they said 7 days. Personally I think they are lying and actually read on casino guru that they do the same to almost everyone.

Never been to where you have to take an ID card to show your elbow, it's like you're condemned because someone thinks that was very offensive

The same thing happened to me today, they said I have to wait 7 more days for them to approve withdrawals. I can't request other withdrawals until 1 is approved.

It's definitely not pleasant when your verification is canceled, so I'd like to know why that happened. Sometimes the casino needs to re-verify a player or request some documents, which I would consider normal.

As for the ID photo they requested, I've encountered this many times before, so it's nothing new to me. As long as the player is able to do it and it doesn't cause them any extra problems, I don't think it's a disaster.

If it's been going on for a week, then there's not much time left, and we'll try to help. But I would give them some more time. 

I believe it will turn out well.🙂

I believe, and believe from strong indications from other users who have written in this thread, that this is a deliberate strategy from the casino. They first informed me that my verification was complete, but as soon as I requested a withdrawal they came up with a new requirement and thus started the process all over again, which takes another 72 hours.

The fact that this casino has such high scores with you is, in my opinion, very questionable. They are really behaving unprofessionally and delaying withdrawals – not only mine, but also for everyone else who has written here and experienced the same thing. Isn't this a clear wake-up call for you to review their ratings?

Did you know that they deleted my withdrawals from 10/8 from the balance history?

I have a screenshot.

You say everything will be fine

Are you defending them?

They don't have the right to delete from history now, yes they said

You know what, they said we did it because the withdrawal was the same day.

But they recalculated the withdrawal. Now it's actually 6 days.